SNIPES_USA Avis 5

They stole my money. Literally. Ordered a pair of shoes, they confirmed and sent tracking. The tracking never updated after two weeks. I contacted UPS and they claimed they never received a package. When I contacted Snipes, they claimed they didn't know what happened to the package and that they would refund the order. they didn't. Over 4 more contacts, the claimed I needed to wait longer (I did), that I needed to send back the product (that was never sent), that it would be escalated (they simply closed the ticket), and that they had already refunded the card (they haven't). At this point, it's flat out theft, and every time I have responded to the recent closed ticket, they reclose it. It's obviously an automated CS (no phone #) with canned responses only. Utterly useless and not worth the risk.

Terrible - stay away. No email confirmation after order, charged me twice, no ability to talk to a person to resolve anything. Absolutely horrific retail outlet. Do your homework at other trusted sites and you will see this company is terrible

ordered sneakers for my little one, and it did not disappoint me.

Very inconsistent and not helpful customer service.

I ordered a pair of shoes on July 12th...I only received the order confirmation and then nothing. they don't respond to emails...who knows if the shoes will ever arrive