Really like the snowshock no Glycerol syrup but unfortunately on my first order they sent out the wrong flavour. I did email to let them know but never heard back. Hopefully future orders will be corr... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now... Voir plus
L'entreprise a répondu
What an excellent company to deal with, helped through all the installation process and sorted issues on the spot Alan the technician is a great asset, really helpful
L'entreprise a répondu
Snow Shock is a fantastic company. Their unique slush flavor keeps customers coming back. I've been with them for 15 years across two stores. The slush is always top-notch. They provide helpful videos... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Traiteur
- Distributeur de boissons
- Fabricant de produits alimentaires
- Magasin de fournitures pour restaurant
- Entrepôt
Écrit par l'entreprise
Slush Machines, Slush Syrups and Slush Supplies from SnowShock, UK Wide suppliers of premium slush products. Call us today to order on 0330 053 6132.
Coordonnées de contact
Unit 2, Whitehouse Road Industrial Estate, Whitehouse Road, NE15 6LN, Newcastle upon Tyne, Royaume-Uni
- 03300536132
- trustpilot@snowshock.co.uk
- snowshock.com
4,4
Excellent
191 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No warranty, not returnable, zero service
No warranty, non refundable, not returnable. So what is the customer supposed to do if the product stops working in a couple of days’ time? Plus, zero support from Snow shock. Doesn’t even deserve one star.
8 juin 2021
Réponse de SnowShock
Hi, our aftersales team are ready to help you at any time. If you have a genuine problem with anything at all, please get in touch and we will do our best for you.
Taste like summer
Absolutely lovely... Would’ve got five stars if they came with a pouring nozzle & measurer
3 juin 2021
Réponse de SnowShock
Thank you so much. This video on our Youtube channel might help: https://youtu.be/CpLdiRdtphM
Pouring nozzel.......great idea ;-)
Disappointment started from day first
Paid 3 days ago and was prmoised next day delivery. And still waiting for machine. Disappointing already even machine is not here yet. Donot know what ll happen once i get delivery. Please wish me best of luck. Having a feeling that i am stuck now like.
3 juin 2021
Avis spontané
Réponse de SnowShock
We are very sorry to hear that your delivery is taking longer than we originally quoted, it's so frustrating when the weather is so good!
We are taking this up with our couriers. We always send on a working next day service but very occassionally the couriers do not meet our expectations. Once we are aware of a delay we can get onto it straight away.
Easy Web site to order from with clear…
Easy Web site to order from with clear images, Easy checkout & fast delivery
27 mai 2021
Réponse de SnowShock
Love the feedback, thank you.
Excellent service great friendly…
Excellent service great friendly company no problems thank you
20 mai 2021
Réponse de SnowShock
Thats lovely to hear, thank you.
Poor communication
Poor communication - a person should be available rather than waiting for email support for ordering parts and service related questions.
20 mai 2021
Réponse de SnowShock
Sorry you had a bad experience. Customers can have a text conversation, a chat conversation via the support page of the website or an e.mail conversation, which are all immediate ways of getting help as well as looking at our support pages on the website. This is a brilliant self help resource ,which identifies your problem and has links to the part you need. Also our Youtube videos help with fault finding and if needed the fitting of new parts. Telephone calls too, however this may not always be the quickest way dependant on the volume of calls. We know it's frustrating if you want help straight away, but if the phone lines are engaged, it may take a little longer. We hope you have solved your problem, but if you need any more help please get in touch.
Such a good company to do business with…
Such a good company to do business with . Any problems and they are quick to respond and resolve
18 mai 2021
Réponse de SnowShock
Thanks for your comments, very kind.
Easy ordering system and quick delivery.
15 mai 2021
Réponse de SnowShock
Your welcome, thanks.
You said you're deliver on time and you…
You said you're deliver on time and you did a big thanks to you 🤣🤣🤣 cheers
10 mai 2021
Réponse de SnowShock
Your welcome, thanks.
Réponse de SnowShock
Thanks for the feedback, much appreciated.
Réponse de SnowShock
Thank you for taking the time to review our service, its much appreciated.
thanks for the prompt delivery
28 avril 2021
We Oder parts week ago still not…
We Oder parts week ago still not received they charge £8.00 for next day delivery after call helpline we found they don’t have parts
In stock no communication were made web site not updated. Thanks
28 avril 2021
Réponse de SnowShock
Sorry to hear that, we have taken measures to increase our stocks. Due to the global shortage of components stocks can be uncertain but we are confident we have fixed this problem. I believe you can expect your parts tomorrow.
Réponse de SnowShock
Thanks Josh, we appreciate your feedback.
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