Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Snug has been very supportive, very good communication and always doing their best. My partner and I have recently been approved for a place we now call home and it’s all thanks to Snug. I would defin... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Absolutely dreadful platform for residential rental applications. Kept coming up with an error that my address history was incorrect ("Incomplete information: must match format "date""), even though I... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

The snug app would be the worst application app we’ve come across. Almost impossible to upload files without having to attempt multiple times. Requiring 100 points and having Drivers License, Medica... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Snug has honestly made the whole rental application process feel smoother than my morning coffee. For once, I didn’t feel like I needed a PhD in paperwork or a week off work to apply for a house.... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de location

Écrit par l'entreprise

Snug is reimagining the renting experience to lower costs, improve efficiency and empower renters, owners and managers. Find & rent a home faster on Snug.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

234 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 93 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Really helpful

Really helpful, I got an apartment agreement with the first application issued in the platform. However, I felt the format didn't let me add comments to information attached to clarify some data, nor add questions related to the offer or conditions. So, there's room for improvement.

29 août 2024
Avis spontané
Logo de Snug.com

Réponse de Snug.com

Hi Kent, thanks for taking the time to share your positive experience on Snug and the feedback on the platform. We'll definitely take that into consideration.

Noté 4 sur 5 étoiles

easy to set up and use snug

easy to set up and use snug! we got our dream home

7 août 2024
Avis spontané
Logo de Snug.com

Réponse de Snug.com

Thanks Cecilia, great to hear you secured a dream home with Snug! We appreciate hearing about your positive experience.

Noté 5 sur 5 étoiles

Snug was very easy to use and very…

Snug was very easy to use and very efficient

1 août 2024
Avis spontané
Logo de Snug.com

Réponse de Snug.com

Thanks for sharing your positive experience Carmel. We've focused on making Snug easy for all renters and property managers.

Noté 5 sur 5 étoiles

Overall the website was easy to use

Overall the website was easy to use, the listings were clear and concise, the website was visually pleasing. The applications can be a little confusing, however if you have all of your documents and information ready, it's not too bad.

24 juillet 2024
Avis spontané
Logo de Snug.com

Réponse de Snug.com

Thank you, Kellie! We’re happy Snug could be part of your home search journey. We'll definitely let the engineering team know about your feedback! Enjoy your new home and all the best!

Noté 3 sur 5 étoiles

Overall snug.com was a little difficult…

Overall snug.com was a little difficult to navigate especially if your on a mobile device make sure to double check your toggle answers as they would change as you scrolled. Sometimes the pages would not let you progress as it would come up with warning problems when there was no issue so you’d have to exit and go back in and hope like hell it saved your information. It took me 4 hours to do my application which is too long in my opinion, but I did get approved for the house so all is forgiven.

8 juillet 2024
Avis spontané
Logo de Snug.com

Réponse de Snug.com

Hi Rebecca, thanks for your comment & we're sorry to hear you had this experience on Snug. We're on a mission to make renting easier and compared to traditional forms we've reduced the amount of info by around 25%. We're continuing to make the process faster, easier and with less information. Please private message us or kindly email help@snug.com so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Noté 2 sur 5 étoiles

A frustrating and bad website

Has to be one of the worst websites I've used in the process of applying for a rental property. The online forms don't work, you can't continue past certain points, there are so many problems with it. It almost put me off the property I was applying for because I was so frustrated with using the website.

10 juillet 2024
Avis spontané
Logo de Snug.com

Réponse de Snug.com

Hi Tom, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly email help@snug.com so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Noté 5 sur 5 étoiles

Thank you all at snug.com

Recently relocated to Australia the team were professional, polite and on hand for information when needed my application was dealt with promptly and with a great outcome.
would like to thank the team.

28 juin 2024
Avis spontané
Logo de Snug.com

Réponse de Snug.com

Thanks Dev, we're glad that you had great experience with Snug!

Noté 4 sur 5 étoiles

It's digital and we could save the…

It's digital and we could save the application. It was lengthy, I hope that I could easily know the mandatory information required.

One feedback on user experience - I've been waiting for the property application to be sent by the agent. After 2 days and called the agent, he said I have to complete the property feedback form, only after I clicked interested then it would trigger the application. This step confused me.

24 juin 2024
Avis spontané
Logo de Snug.com

Réponse de Snug.com

Hi Chris, thank you for taking the time to share your feedback. We're on a mission to make renting easier and compared to traditional forms we've reduced the amount of info by around 25%. We're continuing to make the process faster, easier and with less information. Please feel free to reach out to our support team at help@snug.com if we can help further at this stage. Thank you, Snug Team

Noté 5 sur 5 étoiles

Wonderful

It was my first time but I come out very satisfied and very happy. Good job. I recommend it to everyone without doubt.

13 juin 2024
Avis spontané
Logo de Snug.com

Réponse de Snug.com

Thanks for the positive review, Ngahane! We're so pleased to see you enjoyed your experience on Snug.

Noté 3 sur 5 étoiles

The website shows errors

The website shows errors constantly and requires closing the webpage and reopening. Can’t remember the code, but it was during the application for a rental in deewhy. Otherwise the UI is good. The fit % feature isn’t helpful though. It should show the reasons for the %

5 juin 2024
Avis spontané
Logo de Snug.com

Réponse de Snug.com

Hi Joe, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly email help@snug.com so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Noté 5 sur 5 étoiles

A User Friendly, Efficient, Safe Application Process

This is the easiest, most user friendly, efficient and safest option of applying for a rental property I've ever used. It clearly shows where you are up to in the process which helped us secure a property in a short amount of time. I'm very impressed! :)

1 juin 2024
Avis spontané
Logo de Snug.com

Réponse de Snug.com

Thanks Pattycake for your positive review!

Noté 5 sur 5 étoiles

Exceptional Service and a Smooth Process with Upstate Real Estate!

I am thrilled to share my fantastic experience with Upstate Real Estate, especially with Jade Thomas. From the very beginning, Jade's professionalism and dedication were evident. Her prompt responses and attention to detail were impressive, and she always went above and beyond to ensure all my questions were answered and my needs were met. I highly recommend Upstate Real Estate to anyone looking for a reliable, professional, and customer-focused real estate agency. Thank you, Jade, for your outstanding service!

20 mai 2024
Avis spontané
Logo de Snug.com

Réponse de Snug.com

Thanks Mahdi for your positive review!

Noté 5 sur 5 étoiles

Upstate has provided us support during the difficult time (looking for rental) with the staffs quality of assurance, patience and empathy. We are grateful for choosing Upstate.

Our experience with Upstate has been great since the beginning. Tash and Jade are very kind, approachable and supportive throughout our duration of looking for places to live. As it can be quite challenging and stressful moments while looking for places to rent, we felt that both Tash and Jade had demonstrated empathy and passionate in supporting us as much as they can. We are grateful for choosing Upstate. 100% positive experience.

17 mai 2024
Avis spontané
Noté 4 sur 5 étoiles

The snug portal could be used for…

The snug portal could be used for multiple applications for rental houses..
It also had facilitie to describe your household to the landlord

14 mai 2024
Avis spontané
Logo de Snug.com

Réponse de Snug.com

Thanks Hamish for your positive review! Glad you enjoyed using Snug!

Noté 5 sur 5 étoiles

Jade was very professional and…

Jade was very professional and efficient in the whole process. Very happy with the service I received.

1 mai 2024
Avis spontané
Logo de Snug.com

Réponse de Snug.com

Thanks for the positive review, Jarod! We're so pleased to see you enjoyed your experience on Snug.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus