Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

Unbeatable price and item was in perfect condition exactly as promised. There was a small issue with the delivery company: they showed up without enough people to move it up the stairs, then tried... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We ordered our new Nico King Sofa Sleeper from sofabed.com. Ordering was simple and fast. The customer service rep (James) was pleasant, polite, patient and helpful. We got the Total Care VIP Protec... Voir plus

Noté 5 sur 5 étoiles

INCREDIBLY responsive and friendly contact from their sales department. Lightning fast response to questions. Huge selection and ability to customize your order. ALL THAT is coupled to competitive pri... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We were looking for leather sofa sleeper and found sofabed site on google. Since it was e-commerce store only I was little skeptical initially. Speaking to Vic helped address all my concerns. We ended... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles
  2. Magasin de canapés

Écrit par l'entreprise

We design exceptional furniture that’s constantly evolving to keep up with the latest trends. We are built on fundamentals of experience, honesty & value. We started in the furniture business over 25 years ago. The values we cherish are to deliver a first-class customer experience, provide the highest-quality products at a superior value. We have built a strong, honest, transparent business that always puts the customer first. That's why we believe we can't be beaten on customer service, quality or price. ...


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

209 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Sofabed.com offered a good price

Sofabed.com offered a good price. Several delays without notice. I had to continue to ask about delays. Tried to make a change and was asked to wait. Next thing it was delivered on short notice. No information about a change. Sofa seems to be quality as was delivery. Sofa was for my daughter so have not seen.

5 août 2022
Avis spontané
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Réponse de sofabed.com

Thanks Shelby. We appreciate your feedback and would coach our delivery teams. We apologize for some delay, we ran out of Pint Sectionals due to heavy demand. We are looking forward to earn your business again and we promise super smoother ride this time. thanks James@sofabed

Noté 5 sur 5 étoiles

Good customer service!

Good customer service and really helpful staff. They made the whole process easy.

5 août 2022
Avis spontané
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Réponse de sofabed.com

Thank you. We appreciate your feedback.
thanks
Dave

Noté 5 sur 5 étoiles

It came earlier than expected

It came earlier than expected. Delivery was smooth. Well built sofa that will make my studio a functional bedroom when needed.

5 août 2022
Avis spontané
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Réponse de sofabed.com

Thanks Dominick, we appreciate your business. We work very hard to keep our customers happy and are glad to see positive results. Thanks James@sofabed

Noté 5 sur 5 étoiles

It was very easy to order my dream…

It was very easy to order my dream couch. They answered any questions I had and customer service was super quick to respond if I had any questions. I would recommend them to anyone looking for a nice new couch.
Adam

31 juillet 2022
Avis spontané
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Réponse de sofabed.com

Thanks Adam for your 5 star rating. We get better and better everyday by listening to customers like you and appreciate your inquiry and your business. thank you Dave@sofabed

Noté 5 sur 5 étoiles

The experience was excellent and the…

The experience was excellent and the white glove delivery was exceptional

31 juillet 2022
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Réponse de sofabed.com

Thank you George, our customers expect nothing but the best and that is why we only offer white glove delivery. We are glad you are pleased with the service. Thanks Jane@sofabed

Noté 5 sur 5 étoiles

great customer service

James at sofabed.com was so helpful when I was searching for a couch. It was fast and easy to communicate through text, I ordered right away. I definitely recommend their company!

15 juillet 2022
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Réponse de sofabed.com

Thank you Lisa. We appreciate your business. Comments like this makes our day.. thank you and keep us in mind for your future needs. We are soon expanding to offer lot more products. thanks James@sofabed

Noté 5 sur 5 étoiles

Highly Recommend

This has been the smoothest furniture shopping experience I've ever had. Customer service has been very responsive and helpful and my couch was delivered ahead of schedule. The delivery team was very courteous and quick as well. I couldn't be happier with the entire process.

13 juillet 2022
Avis spontané
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Réponse de sofabed.com

Thank you Helen. We are very happy that we were able to deliver on our promise. We gurantee best service and prices. We are consistently striving to offer best in class customer service. Please keep us in mind for your future needs. We are soon launching 2 more online branded stores offering a variety of products and hope to serve you again. thanks Dave@sofabed

Noté 5 sur 5 étoiles

Great couch and great customer service.

Really love this couch, it's stylish and we got the King Size for a really LUXE experience with the pull out bed. Tried it out at a different local stores and sofabed.com had the best price and delivery timing than even my local stores. We had some issues getting our couch into our condo in the first delivery attempt because the hallway that our entryway is in is not very tall and is pretty narrow. I contacted sofabed.com customer service and James helped us through the whole process at re-attempting delivery and getting the delivery team to take the couch apart and reassemble it in order to get it in. We're happy customers! Would definitely buy a future couch here and recommend to my friends!

28 juin 2022
Avis spontané
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Réponse de sofabed.com

Thank you so much for your feedback. I am glad we were able to serve you. Please look us up for your future needs. thanks James@sofabed

Noté 5 sur 5 étoiles

Seamless ordering

Seamless ordering; pleasantly surprised that sofa arrived a week earlier than expected. Delivery was within the time frame I was given. Set up was fast, they were in and out in 20 minutes, even took all packaging materials with them. Comfortable couch just right for my studio. The price was almost $800 less than other storefront retailers carrying Luonto brand. Would definitely use them again.

19 juin 2022
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Réponse de sofabed.com

Thank you. Our commitment to our customers is "best price and service". We appreciate your feedback. Josh@sofabed

Noté 5 sur 5 étoiles

Great customer service

Great customer service, delivery on time and the quality of the sofa is just amazing. The sofa bed looks elegant and steady. Highly recommended!

15 juin 2022
Avis spontané
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Réponse de sofabed.com

Thanks Sarah. Luonto makes best quality sofas and we offer best prices and service. This is a unbeatable combination. I am glad you are enjoying your couch. Thanks Dave@sofabed

Noté 5 sur 5 étoiles

Review

Can’t wait to get my new sofabed

6 juin 2022
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Réponse de sofabed.com

Dear Sir we apologize for miscommunication. While taking order it was communicated that it would take 3-4 weeks for delivery. Earlier today an email was sent to you confirming your order has been shipped and we would send you the tracking number soon. Today being Sunday, we were not able to connect with shipping company.
If there is anything else we can help you with, please let us know.
thx
Sofabed Customer Support

Noté 5 sur 5 étoiles

Sofabed.com West sleeper is the best

We were looking for leather sofa sleeper and found sofabed site on google. Since it was e-commerce store only I was little skeptical initially. Speaking to Vic helped address all my concerns. We ended up ordering Luonto West sleeper in white and every seen it has arrived we are not able to take our eyes off it. With chrome legs and remote operation, it has all we wished for. Thank you sofabed for amazing customer service and best prices.

28 mai 2022
Avis spontané
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Réponse de sofabed.com

Thanks Sandhya
We appreciate your feedback. Yes West is my personal favorite too. I love the feel of soft leather. Please keep us in mind next time you are shopping for any sofa or sectionals.
thanks
Dave

Noté 5 sur 5 étoiles

Fantastic customer service

Fantastic customer service. Great prices, quick to respond, very transparent about delivery. Would order from them again

28 mai 2022
Avis spontané
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Réponse de sofabed.com

Thanks Nicole, we appreciate it. Yes we want to be very transparent with every aspect of customer experience and want to make sure we our customers are delighted with our service. We are glad you enjoyed shopping with us.
thanks
James

Noté 5 sur 5 étoiles

I have any aging mother and was in…

I have any aging mother and was in desperate need to get a compact sofa bed without compromising quality and comfort and in reasonable delivery time. All other furniture places had sofa beds that were extremely bulky, and heavy without the quality mattress, but more important could not deliver for a minimum of to eight to ten weeks.
In comes James like a guardian angel and without a fuss was able to help me choose the Ethos sofa bed perfect for my needs to accommodate my sick mom within 10 days.
The sofa bed is beautiful, compact, with a high quality and extremely comfortable mattress. It's also not too high so it's easy for my mom to get on and off.
James was extremely professional,
knowledgeable and efficient and solved every concern of mine. More important he made the delivery happen as quickly as possible in less than 10 days, unheard of in these post covid times. Thanks to him my mom had a peaceful and beautiful nights sleep. I can now focus on other issues of care for my mom.
I highly recommend this business for you're furniture needs.

27 mai 2022
Avis spontané
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Réponse de sofabed.com

Aww.. i feel blessed.. thank you for letting me serve you. May God bless you and your mom and thank you for your business. We truly truly appreciate it. thanks James@sofabed

Noté 5 sur 5 étoiles

Quick Efficient Delivery

Love the Affirm financing offer, as well as the prompt delivery of my comfy Hampton sleeper.

27 mai 2022
Avis spontané
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Réponse de sofabed.com

thanks Eleanor.. i am glad you used affirm. We work hard to provide best customer service to customers which includes various financing options. Therefore we tied up with Affirm to provide 3 and 6 months zero interest offer. We hope you would keep us in mind for your future needs. Thanks Jane@sofabed

Noté 5 sur 5 étoiles

Great Work

Great follow up. Great service. Great product.

27 mai 2022
Avis spontané
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Réponse de sofabed.com

Thanks Zoltan, we appreciate your feedback.
thanks
James

Noté 5 sur 5 étoiles

Great service from sofabed

Great service from sofabed. I received the luanto ethos sofa without any issues. Delivery took a bit longer than expected due to delays. But they were good with communication the whole time.

27 mai 2022
Avis spontané
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Réponse de sofabed.com

Thanks Irvin, we appreciate your feedback. Couple of weeks of delay was due to pile up at US ports due to labor shortage. We appreciate your understanding and your business.
thanks
Dave

Noté 5 sur 5 étoiles

Good job Sofabed.com

James was very knowledgeable and helpful. For purchasing big items like sofas online I was not comfortable but dealing with James was easy and helpful

25 mai 2022
Avis spontané
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Réponse de sofabed.com

Thanks Zubin
We appreciate your business and hope you are enjoying your sleepers.
thanks
James

Noté 5 sur 5 étoiles

There were issues with my delivery

There were issues with my delivery, but James was so incredibly helpful. Really top notch service.

25 mai 2022
Avis spontané
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Réponse de sofabed.com

Thanks Brennah, i am glad we were able to take care of the issue and earn your 5 stars :) thank you, james.

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