Sofology - Belfast Avis 1 716

The store looks and smells wonderful

Absolutely brilliant service from start to finish from Salma in Belfast. She was friendly, knowledgeable, and really took the time to help us find the right option without any pressure. She went above and beyond in showing us different fabrics and options to suit us. I’d happily recommend Salma to anyone who wants to buy a sofa

Clarity on all aspects, from price to warranty

I had a really good experience at Sofology, thanks to Barry at the Boucher Road store who helped me choose my sofa. He was so friendly, approachable and really knowledgeable, which made the whole process feel easy and enjoyable rather than overwhelming. He took the time to talk through the different options and helped me find something that suited my space perfectly. Thank you so much Barry for all your help, my sofa looks great in my new home.

The sales consultant was excellent and listened to all our requirements, helping us to choose the right sofa for our home.

Great showroom, great staff and service. Was a pleasure to buy from his showroom. Three seater Mayfair sofa and chair. 💜

Our Sales lady Teresa was outstanding in every way 👏

Customer service was second to none. Extremely helpful staff. Nothing was too much, even when we spent ages and went back several times. Would definitely recommend as they had such a different variety of styles to other companies.

Amy was very polite lovely girl and very helpful in helping me choose ate new sofa could not ask for better thanks again so excited cannot wait to get our new sofa

Barry was a great help friendly and polite and kept us in the know

Great customer service
Lots of sofas to use from
All questions were answered and staff were very helpful and friendly

Amazing staff who are extremely friendly and helpful compared to every other sofa shop in Boucher. Highly recommend for anyone who can't make up their mind about their first/new sofas. Don't waste your time going to other shops. And yes the sofas are all very very comfortable

Knowledgeable, professional and helpful staff.

After having almost bought a recliner in 2 other nearby unrelated stores but let down by poor sales process, I visted Sofology on Boucher Rd and came away with what I think is the best bargain I have ever had. No hassle with a demo, no problem with the item, no hassle with sales process or being asked to sign away my consumer rights on a clearance item, just a straighforward sale with 12 monthx warranty and a delighted customer.

Thanks to Theresa @ Sofology Boucher Rd for helping me today. Great job!

Teresa was great, very helpful and we got a great deal on our new sofa, overall great experience and would definitely recommend.

The sales person Barry was very nice and professional.

Really good experience

Excellent service nothing was a problem

Took all of my information incorrectly. Repeatedly lied to via webchat services even the complaint team refused to acknowledge any questions.
The wait automated voice claims that sofology promotes, 'kindness, respect and equality'. They do not, I can assure you they do not.
One staff member Daniel, will tell you what you want to hear, then abandon you. Once they're called out on their lies they get a friend to call you to try and offer you some sort of bribery to not pursue the complaint further.

I've been told I can't cancel my sofa as its "custom" what? I ordered the floor model the only one in ireland. So not custom, it would be called excess stock they can resell.

Avoid at at all costs, as I certainly won't be recommending them, nor receiving my sofa, they don't even have the correct address!!!

*****UPDATE******
I've now had a full refund due to the failures and lies of Sofology.

The email social.media.complaints@sofology/co/uk
(Obviously . Instead of /)
Does not work