Sofology - Cannock Avis 2 667

After purchasing a sofa from the Cannock store we have had nothing but problems actually getting it. It was due to be delivered in October and then on the day after waiting for it as it was out for delivery, last minute was cancelled as it had never been picked up by the delivery team. After contacting the number on the email I got and speaking to DFS - wrong number given, I eventually spoke to Sofology who told me it would be rearranged and that there may be a problem with the supplier. No one contacted me to update me, just an email with a l date sent a few weeks later. On this new date I received no cancellation just nothing turned up! Again after speaking to customer services at least every week no one could give me an update on my sofa or let me know what was going on. Customer service continually told me someone would be in touch and no one ever was. I submitted a complaint to one of them and no one got back to me. After continually trying I gave up over Christmas and 3 months later I have just had a text with a delivery date for January with no explanation, no one contacting me and no guarantee this delivery date will happen either! Something very wrong with the system and will be trying to complain again if anyone will actually listen or do anything about it!

The lady who dealt with my husband and I was very friendly. Listened to our wants and needs and helped us chose a sofa right for us . Went through everything thoroughly and made sure we had everything we needed in our order

Our sales representative Sunny made the experience painless and he was really knowledgeable and helpful

No hard selling techniques. Allowed the opportunity to make a couple of visits and time to think through our options and final choices. Explained to Sales Agent that we had viewed and were considering competitor suites, but not pressurised to make a decision. Finalising order and paperwork was thorough and fully explained without confusing jargon.

Kim was fantastic she took us through the whole process, she was very warm and welcoming and it was a very pleasant experience. Wouldn’t hesitate to recommend her to friends.

Sales woman was great, down to earth, lots of information given, nothing a problem. Credit to the company!

We’ve made a purchase today and no question was too much to ask. Felt completely at ease and no pressure to purchase.

Sunny was friendly, professional and informative. All in all a pleasant and hassle free experience, thank you

Lisa in your Cannock store was fabulous, talked us through everything, she went out of her way to show us the different fabrics & features of several sofa’s until we made our final choice, she made the whole experience very enjoyable, as it should be, she is a credit to your store, Thankyou Lisa & Sofology x

Jess was extremely friendly and helpful. Made the experience altogether very enjoyable.

Very good experience all round. Lisa who we went through to buy the sofa was very pleasant & professional. She knew when to give us time / space to disscuss the financial & final decision process with my partner.

Excellent staff and service

Shannon was really welcoming and very knowledgeable!

Me and my partner walked in on new years day, we were both slightly hungover but were kindly met by Minaxi who attended to all of our needs(the coffee was a lifesaver). After finding the perfect sofa we were then put through to Kimberly who was absolutely amazing and kept my partner from falling asleep on the sofa haha! She made us feel both so comfortable and answered all questions (especially the heat ring lol). Thank you again for the professional service me and partner received we both can’t wait to sink into our beautiful new sofa😝

The sales person

The Vast majority of selections and the customisation of the products. The staff were very helpful and not pushy for sale. Gave us plenty of time to have a look and decide we're very helpful with the available options.

I was more than pleased with the service received in choosing a new sofa yesterday, I think the experience was due to the assistance that we had from Shannon, she was excellent an couldn’t do enough to help us, she made suggestions an assisted us in trying several sofa configurations and wasn’t over powering but very supportive and honest an helpful.

Linda was very knowledgeable, thorough and patient, helping us to choose the sofas with the features we were looking for.

Linda the sales woman was very knowledgeable and gave great advice and help enabling us to choose the right sofa for us.

Just been in to find and buy a sofa. Kim helped us a lot and was very patient and helpful. Didn’t feel pushed or sold to at all. Thank you Kim! I can’t speak for the sofa yet, but can highly recommend the Cannock store