Sofology - Cannock Avis 

Liz at the Cannock store was excellent, very knowledgeable, answered all our questions and no pressure.

Very relaxed no pressure sales good advice
Your sales person Sunny very pleased with the service

Kimberly at Cannock Store was excellent.
All information was presented in a lovely and professional manner.

I would recommend this store every time!!

Shannon was very helpful

We were not “ jumped on” when we entered the store and were subsequently dealt with fantastically by Storm. Thank you.

Kimberley helped me with all my queries…and my kids!

Customer service was excellent

Visited the store to view and possibly purchase one of their 2 seater sofa's. On entering, Linda, the store assistant, promptly came and explained how their showroom works and that they can accommodate style and range be it 2,3, chaise etc and not to dismiss any as they can alter to suit if possible. The wife and I chose the 2 seater in a bark covering and now waiting on delivering as said it could be up to 11 weeks time. Looking forward to it arriving!

We were very well looked after whilst choosing our furniture, Liz was excellent

Kim gave us exceptional service today, she was very polite, her welcome was a nice gentle warm greet with a good explanation of how the store worked and let us explore...when we needed a explanation on the sofa she was very good and it felt like she was just checking in on us it made us feel relaxed and free to Look. Offered a coffee and again allowed us to relax whilst looking. I never felt like we where over sold to or pushing us at all. Once we had an idea Kim was brilliant and running through the details it was very clear on the expectations and how the build of the sofa would be. Even going as far to move furniture near other furniture so we could see how it all looked together. I feel her patience with us and her ability to allow us space but attentive at the same time was brilliant for us. She is a credit to the store .

Explained everything to us well, made it easy for us too.
Kimberly

Very well explained clear and polite well maned. The person well delt with seemed experienced.

Storm from the cannock store was absolutely amazing!
She guided me through the ordering process, got everything sorted for me and ensured everything ran smoothly

We had a great experience ordering new sofas. Kim was fantastic throughout the process explainig everything and taking time to ensure we were happy with our purchase and the process.

Liz amd Lisa were very welcoming. Answered any questions and the ordering process was quick and easy. A stress free process

Checked online then went instore to view the sofa's, glad I did as it made a difference seeing the materials and style choices. Kim was very helpful and answered all of my questions, was also pleased to help when I called to check some dimensions after my visit. Very happy with the service from Sofology.

Great experience at Sofology Cannock store. Lots of lovely sofas to choose from. Sonny was very helpful with all of our questions and our purchase.

Superb customer service from Lisa. Friendly, helpful and extremely efficient.

We had a fantastic experience at the Sofology store in Cannock, Liz was absolutely brilliant — so friendly, patient, and knowledgeable, and she really took the time to explain everything to us without any pressure. We also had our child with us, and Liz was so understanding and welcoming, which made the whole experience much more relaxed and enjoyable. We felt genuinely looked after from start to finish and couldn’t be happier with the service. Highly recommend Sofology Cannock, and especially Liz!

I bought the Benz sofa, a 3 seater and 2 seater with heated seats in one sofa. When it arrived the heated seat wasn’t working at all but that got sorted out about 6 weeks later. Before that was sorted, about a month after having the sofa I noticed both seats on the 3 seater had really sank down where we sat. When the technician came out to mend the heated seat he looked at the seats and said it was because the seats were so wide and to sit elsewhere on them and also plump them up each time we’ve sat on them. We’ve done this for a couple of months and it’s made no difference, plus after spending over £4000 on the sofas why should we have to sit in the middle of it and keep trying to plump it up, we should be able to sit where we want. I understand a slight dip after time but after a month?? I’d never had this with my old La-z-boy sofas and they were exactly the same size and we’d had them over 10 years. I’ve just been told by sofology it’s normal, it happens over time (1 month??) and there’s nothing they can do about it. It looks terrible with big dips each side and obviously is not comfortable. I paid for a high end sofa and I’ve had what feels like a very cheap sofa which isn’t fit for purpose with no customer service whatsoever.