Sofology - Cannock Avis 

I bought the Benz sofa, a 3 seater and 2 seater with heated seats in one sofa. When it arrived the heated seat wasn’t working at all but that got sorted out about 6 weeks later. Before that was sorted, about a month after having the sofa I noticed both seats on the 3 seater had really sank down where we sat. When the technician came out to mend the heated seat he looked at the seats and said it was because the seats were so wide and to sit elsewhere on them and also plump them up each time we’ve sat on them. We’ve done this for a couple of months and it’s made no difference, plus after spending over £4000 on the sofas why should we have to sit in the middle of it and keep trying to plump it up, we should be able to sit where we want. I understand a slight dip after time but after a month?? I’d never had this with my old La-z-boy sofas and they were exactly the same size and we’d had them over 10 years. I’ve just been told by sofology it’s normal, it happens over time (1 month??) and there’s nothing they can do about it. It looks terrible with big dips each side and obviously is not comfortable. I paid for a high end sofa and I’ve had what feels like a very cheap sofa which isn’t fit for purpose with no customer service whatsoever.

Good range of styles for everyone and sales staff very helpful and considerate.

Kimberley was very helpful.
Thanks

Lynda was knowledgeable, helpful and courteous. She explained everything in straightforward terms - an asset to your company.

Linda and Storm looked after us and took the time to listen to our requirements.

Lots of sofas to choose from the staff give you time to look around without hassle

Kimberley was fabulous. Very helpful.

Lynda was very helpful and very informative helpings to select our style of settee

Excellent knowledge

Friendly helpful knowledgeable staff
Jess was very helpful in helping us choose a suitable sofa for our needs giving good information to make the correct choice

Kim couldn’t have been more helpful.
Will always visit this store when shopping for sofa’s!

We walked into the Cannock Sofology branch knowing we needed a sofa and chair but weren’t sure what style, material or colour to go for. Linda was absolutely excellent and spent a lot of time showing us our options and talking us through everything from delivery to aftercare. We are delighted with our choice and thanks Linda for all your help and advice.

Couldn’t have asked for more help whilst buying the new settee.
Thankyou… would highly recommend

Kimberly was excellent, very helpful

The lady who helped us was very professional, polite and helpful, a pleasure to deal with

After purchasing a sofa from the Cannock store we have had nothing but problems actually getting it. It was due to be delivered in October and then on the day after waiting for it as it was out for delivery, last minute was cancelled as it had never been picked up by the delivery team. After contacting the number on the email I got and speaking to DFS - wrong number given, I eventually spoke to Sofology who told me it would be rearranged and that there may be a problem with the supplier. No one contacted me to update me, just an email with a l date sent a few weeks later. On this new date I received no cancellation just nothing turned up! Again after speaking to customer services at least every week no one could give me an update on my sofa or let me know what was going on. Customer service continually told me someone would be in touch and no one ever was. I submitted a complaint to one of them and no one got back to me. After continually trying I gave up over Christmas and 3 months later I have just had a text with a delivery date for January with no explanation, no one contacting me and no guarantee this delivery date will happen either! Something very wrong with the system and will be trying to complain again if anyone will actually listen or do anything about it!

The lady who dealt with my husband and I was very friendly. Listened to our wants and needs and helped us chose a sofa right for us . Went through everything thoroughly and made sure we had everything we needed in our order

Our sales representative Sunny made the experience painless and he was really knowledgeable and helpful

No hard selling techniques. Allowed the opportunity to make a couple of visits and time to think through our options and final choices. Explained to Sales Agent that we had viewed and were considering competitor suites, but not pressurised to make a decision. Finalising order and paperwork was thorough and fully explained without confusing jargon.

Kim was fantastic she took us through the whole process, she was very warm and welcoming and it was a very pleasant experience. Wouldn’t hesitate to recommend her to friends.