Paul was a great guide throughout the store, very informative and helpful. Can highly recommend our experience with the store and hopefully we will be just as pleased with our sofas when they arrive
L'entreprise a répondu
Établissement
Changer d'établissementCharlotte Street, CA2 5BT Carlisle, England, GB
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Lisez les avis des autres
Really well laid out showroom, easy assess, vast choice and curtius knowledgeable staff. But expensive delivery charges and refusal to remove existing sofa when delivering new and extremely long lead... Voir plus
L'entreprise a répondu
During the purchasing experience of a sofa and chair the salesman Paul (Carlisle Branch) was polite and understood our requirements. His knowledge of the product was exceptional. His calm and dignifie... Voir plus
L'entreprise a répondu
We popped in today (Monday 29th December) as we are due to replace our sofa. We haven't purchased.. YET, however Harrison was incredibly friendly, informative and very good at what he does. There was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Charlotte Street, CA2 5BT, Carlisle, England, Royaume-Uni
4,8
Excellent
156 avis
Demande des avis aux clients
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Would Recommend
Harrison was very helpful in store, good variety of sofas to choose from and also knowledgable on what is offered and which sofas had a firmer cushion
10 janvier 2026
Réponse de Sofology - Carlisle
Hi there, thank you for your review. Another great review for Harrison, we will make sure to pass this on! Have a nice day.
Great sales experience from Harrison at…
Great sales experience from Harrison at the Carlisle store. Not pressured and everything clearly explained
10 janvier 2026
Réponse de Sofology - Carlisle
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Harrison. Have a great day 😊
Excellent customer service
Excellent customer service, both Dean and Paul made us feel very welcome and were both very knowledgeable in helping us choose our perfect purchase.
9 janvier 2026
Réponse de Sofology - Carlisle
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very Helpful young man called Callum
Very Helpful young man called Callum, no rush very calming experience no hardsell and a really lovely cup of coffee, i could have easily have fallen asleep on the sofa i chose, just needed a quilt. Well Done SOFOLOGY for employing such good staff.
6 janvier 2026
Réponse de Sofology - Carlisle
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience.
Harrison was so so helpful
Harrison was so so helpful. Gave my mum a lot of time and attention and advise to help her make the choice she did. Not pushy and very very helpful. Will definitely be back. Customer service was top class
6 janvier 2026
Réponse de Sofology - Carlisle
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Big ticket purchase
No sales pressure, Good advice given when requested. Sales person (Paul) was polite and informative. Nice to be left alone to make a decision on what is a big ticket purchase for us and hopefully be in our home for many years.
5 janvier 2026
Réponse de Sofology - Carlisle
Thank you for awarding us 5 stars Steven
We were greeted as we arrived and had a…
We were greeted as we arrived and had a bit of advice about stock then left to wander and try and many sofas as we wanted. We had a great guy when explained all about the one we choose and then it was easy sorted to purchase our nest set. Great pace to shop 👍 👍
4 janvier 2026
Réponse de Sofology - Carlisle
What a fantastic review, thank you so much for taking the time to write this 😊
Paul was very helpful and friendly
Paul was very helpful and friendly. The price is great, very happy will be back in the future
4 janvier 2026
Réponse de Sofology - Carlisle
Hi there, thank you for your review. Another great review for Paul, we will make sure to pass this on! Have a nice day.
The salseman was very honest and…
The salseman was very honest and explained everything required
3 janvier 2026
Réponse de Sofology - Carlisle
Hi there, thank you for taking the time to leave a 5-star review!😊
Your sending this message to the wrong…
Your sending this message to the wrong person!
30 décembre 2025
Réponse de Sofology - Carlisle
ooops sorry Sandi
Great service
Callum Griffiths the Sofology Representative was great! So knowledgeable about the products and came up with great ideas to help make the decision of which product to purchase so much easier.
2 janvier 2026
Réponse de Sofology - Carlisle
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Harrison was extremely professional
Harrison was extremely professional, friendly and helpful. He was in no way pushy and made the decision to buy the sofa from him extrememly easy. A real credit to the company and a great example of how a sales person should behave
1 janvier 2026
Réponse de Sofology - Carlisle
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Excellent sales staff and after looking…
Excellent sales staff and after looking at other companies better quality
29 décembre 2025
Réponse de Sofology - Carlisle
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
From the moment walked into sofology…
From the moment walked into sofology nothing was to much trouble great experience and plenty of options and advise, shout out to Harrison who guided me through choosing my final choices.
30 décembre 2025
Réponse de Sofology - Carlisle
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Big shoutout to Callum
Big shoutout to Callum today, he made buying our new sofa an absolute breeze! Zero pressure, super friendly, and the whole process was quick and straightforward from start to finish. Really appreciated the genuine help without any sales push. Thanks again, Callum
30 décembre 2025
Réponse de Sofology - Carlisle
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Gave us the information we required…
Gave us the information we required without hounding us around the shop, pleasant shopping experience
30 décembre 2025
Réponse de Sofology - Carlisle
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
An excellent shopping experience.
We popped in today (Monday 29th December) as we are due to replace our sofa. We haven't purchased.. YET, however Harrison was incredibly friendly, informative and very good at what he does. There was no hard sell and when we go back later this week we will absolutely buy from him. A very professional yet comfortable experience! Looking forward to ordering our new Hugo!
29 décembre 2025
Avis spontané
Réponse de Sofology - Carlisle
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Very easy and pain free experience
Very easy and pain free experience, all of the staff were easy and not pushy in anyway at all. This allowed us to try and browse with freedom. The gentleman that we dealt with (Callum) was very helpful and answered any questions we had about anything and made our experience more of a joy than choir. Very good service and experience.
27 décembre 2025
Réponse de Sofology - Carlisle
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Excellent service
Excellent service, no pressure situation. Callum was lovely, knowledgeable and extremely helpful!
27 décembre 2025
Réponse de Sofology - Carlisle
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
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