I enjoyed looking. Around . The store without any pressure from staff , ,When I was ready to purchase the Gentleman was pleasant and gave me all the information I needed ,before finalising my pu... Voir plus
L'entreprise a répondu
Unit FA, Gallagher Retail Park, GL51 9RR Cheltenham, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
I enjoyed looking. Around . The store without any pressure from staff , ,When I was ready to purchase the Gentleman was pleasant and gave me all the information I needed ,before finalising my pu... Voir plus
L'entreprise a répondu
The young brunette girl was great, knowledgeable and very patient and friendly, yet professional. She deserves a promotion or a pay raise at least! She knows her job well and obviously enjoys it too.... Voir plus
L'entreprise a répondu
Sofology was the last store we visited today. We were served by a very helpful gentleman called James that showed all options available that met our criteria. He was extremely kind , knowledgeable an... Voir plus
L'entreprise a répondu
Me and my friend came in looking for a sofa, we didn’t have any particular style in mind we just knew the measurements. Dawn was very attentive to us throughout the entire shop, and made sure to show... Voir plus
L'entreprise a répondu
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Unit FA, Gallagher Retail Park, GL51 9RR, Cheltenham, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great selection of sofas to try out and good sized loose fabric swatches so you can clearly see the full range of colours and textures. Really helpful staff, particularly Lola, who took the time to understand what we were looking for and to provide the best options.

Réponse de Sofology - Cheltenham

Réponse de Sofology - Cheltenham
Scott was a great advisor to our sofa buying experience and was helpful and patient with our requests.

Réponse de Sofology - Cheltenham

Réponse de Sofology - Cheltenham
James in the Cheltenham store was friendly, helpful and above all patient with us - thanks! Ordering & finance processes were straightforward now hoping that the rest of the process is as smooth. Would recommend.

Réponse de Sofology - Cheltenham
Nothing beats a face to face service. Wanted to order our sofa in store and Lola was a great help. Super chilled experience. Looking forward to enjoying our new sofa!

Réponse de Sofology - Cheltenham
We visited Sofology Cheltenham and Toby was amazing!
Incredibly conscientious, knowledgeable and kind. Excellent customer service - he really made a massive difference which we really appreciated.

Réponse de Sofology - Cheltenham
Was great the staff are really helpful and always there to give great advice. Great quality and highly recommend

Réponse de Sofology - Cheltenham
It was good to be able to look around the showroom without b feeling pressured but to have someone close by to answer any questions we had.
Great selection of furniture with different fabric options and the showroom was laid out in a way to see and try the furniture out.
Whilst the sales people seemed very young, they were really knowledgeable and very friendly.

Réponse de Sofology - Cheltenham
Expert knowledge and attention without being pushy.
Finding out about other sofas not on display and showing us equivalents to make decisions easier.
Great service.

Réponse de Sofology - Cheltenham
The company were ok to deal with the the sofas are dreadful and designed badly . Spent 4K on a sofa and the angle of the sitting position has caused me leg and back problems from a week after sitting in it . If I stop using it the problems go away , they have a serious design fault .

Réponse de Sofology - Cheltenham

Réponse de Sofology - Cheltenham
The lady that helped us in store was very knowledgeable and proactive.

Réponse de Sofology - Cheltenham
Popped in last thing on a Sunday and managed to complete order in less than 20 mins.

Réponse de Sofology - Cheltenham
The first member of staff we met, Dawn, was great and really helpful. We tried a couple of sofas we had seen advertised - not for us, but Dawn was great, told her what we needed, how we sat to be comfortable, and she took us round the store, all of us ticking things off if they were not suitable.
Really helpful, and thanks to the store manager Kris for letting us take colour swatches home for a night or 2 to help us decide on colours.
Cannot recommend highly enough

Réponse de Sofology - Cheltenham
Very pleasant atmosphere in the store, I was able to wander round without any hassle, but when I sought advice a sales person was nearby without going to try and find somebody. Well done. The sofa and armchair I have chosen were extremely comfortable so well done. The only disappointing part was the delivery charge which seemed very steep but otherwise excellent service.

Réponse de Sofology - Cheltenham
Found what we wanted. The staff were very very helpful & polite.looking forward to seeing our new furniture when it arrives. Thank you

Réponse de Sofology - Cheltenham
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.