My wife dislikes being followed by sales people, and she didn't have the best first visit because of this (other sofa shops were worse I must say). On our return however Si was very respectful lettin... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2A, Hedge End Retail Park, SO30 4RT Southampton, GB
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Welcomed from the moment we walked in. No pushy sales staff. There to help if you need it. Or have any questions. We looked around and decided on the one from here. Matthieu showed excellen... Voir plus
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We found the whole experience very easy and relaxing. No pressure from the staff but Dave was on hand to answer all our questions. He was very helpful, friendly and knowledgeable, which made the w... Voir plus
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The purchase of our sofa was an excellent process from start to finish. World class customer service from the Hedge End team which we can highly recommend. Pressureless, patient, superb product knowle... Voir plus
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À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Unit 2A, Hedge End Retail Park, SO30 4RT, Southampton, Royaume-Uni
- 03448639051
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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We spent almost £6000 and they only…
We spent almost £6000 and they only give 48 to change the order. We called on the 4 day to make a change and they wanted to charge £700 for that. Definitely wouldn’t recommend them at all. The worst service ever
11 avril 2026
Réponse de Sofology - Hedge End
We are sorry that you are unhappy. This is all made clear during the ordering proces.
Staff,service great product right for me
9 avril 2026
Réponse de Sofology - Hedge End
Thank you for awarding us 5 stars!
Friendly staff no pressure or feeling…
Friendly staff no pressure or feeling of being rushed. Good knowledge of produce. Do feel a bit pressured to take out warrenty though.
6 avril 2026
Réponse de Sofology - Hedge End
Thank you for sharing Caroline
Réponse de Sofology - Hedge End
What an amazing review, thank you so much for taking the time to write this 😊
Customer friendly service and good…
Customer friendly service and good knowledge about the product.
8 avril 2026
Réponse de Sofology - Hedge End
Thanks for this fabulous review. We appreciate you sharing it with others!
Wonderful help
I was helped by Clio in the hedge end branch. She was very helpful, chatty and made me feel at ease from the moment I arrived. Nothing was too much trouble and she showed me some brilliant options for my sofa. Very knowledgeable in finance options and gave me some brilliant advice on how to take care of my new sofa! Thank you Clio!
12 avril 2026
Avis spontané
Réponse de Sofology - Hedge End
Hi there, thank you for your review. Another great review for Clio, we will make sure to pass this on! Have a nice day.
No pressure from the sales team
No pressure from the sales team but lots of help and knew what to show us to suit our needs
4 avril 2026
Réponse de Sofology - Hedge End
Thanks for this fabulous review. We appreciate you sharing it with others!
Great service, great quality
Excellent customer service and plenty of options. We found exactly what we needed
6 avril 2026
Réponse de Sofology - Hedge End
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great Shopping Experience
Great customer service with knowledgeable shop staff.
Gone through all the options of potential deal without rushing or stalking whilst in store.
3 avril 2026
Réponse de Sofology - Hedge End
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Réponse de Sofology - Hedge End
Hi there, thank you for your review. Another great review for Emma, we will make sure to pass this on! Have a nice day.
The salesman George was very helpful he…
The salesman George was very helpful he gave us space to browse advised us on the swatches. I saw the second sofa on display and liked it straight away however we were given sound information about it by George who advised we look around the rest of the showroom on what else was available best advise ever as it turns out. We looked at the rest and even went outside to the other shops to look at other sofas but I decided the second one was the one to have. We went to the swatches selected three put them on the display we whittled it down to two I tried the sofa again saw George called him over and he allowed us to take the swatches out side in natural light to see the differences between the two. We decided on one and George then ook us through the procedure to buy it. He took us through at our pace and answered all our questions with out hesitation we are now awaiting our new sofa Thankyou for the good experience we had
2 avril 2026
Réponse de Sofology - Hedge End
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Steve talked us through and we feel…
Steve talked us through and we feel confident we have made a good choice
4 avril 2026
Réponse de Sofology - Hedge End
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Very little pressure to buy
Very little pressure to buy, the staff have an awful lot of knowledge about the products.
They also have opinions which is helpful when you can't decide. I had a lovely couple of hours in store!
29 mars 2026
Réponse de Sofology - Hedge End
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Réponse de Sofology - Hedge End
Thanks for this fabulous review. We appreciate you sharing it with others!
Réponse de Sofology - Hedge End
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Réponse de Sofology - Hedge End
Hi there, thank you for your review. Another great review for Clio, we will make sure to pass this on! Have a nice day.
Really easy transaction from start to…
Really easy transaction from start to finish. Sahil was great, no overbearing sales techniques/pressure, he was happy to leave me and my wife to have a discussion as to whether we should go ahead with the purchase.
Once decided, it was a very quick process of taking details and a deposit, job done.
21 mars 2026
Réponse de Sofology - Hedge End
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Sahil. Have a great day 😊
Excellent service and guidance
Excellent service and guidance, thus giving Marie top rating for her assistance
25 mars 2026
Avis spontané
Réponse de Sofology - Hedge End
Hi there, thank you for your review. Another great review for Marie, we will make sure to pass this on! Have a nice day.
Natasha was excellent
Natasha was excellent, very professional and customer service was amazing
21 mars 2026
Réponse de Sofology - Hedge End
Hi there, thank you for your review. Another great review for Natasha, we will make sure to pass this on! Have a nice day.
Réponse de Sofology - Hedge End
Hi there, thank you for your review. Another great review for Dave, we will make sure to pass this on! Have a nice day.
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