Sofology - Inverness Avis 

Knowledgeable, helpful staff

We ordered our Sofa over 2 months ago and it arrived today however, the console that controls the Sofa didn’t arrive. We now have a sofa that cannot be used and no one appears to know where the console is. We were advised there is a huge chance they will have to order another sofa which will take another 10 weeks to come! In addition, when the sofa arrived, it is snagged - again, told they aren’t fixing it until the console is located in case they have to order a new sofa! This means we have a snagged sofa for the next two months.

Aaron was great. Was very attentive and helpful for when we bought the sofa

We ordered a sofa on 17/10/25 and was guaranteed a xmas delivery I have been on the phone with them since the 17/12 asking if it would be delivered by Xmas and they kept saying it wasn’t in there wear house until the 21/12 so I phoned them and was told we would get a text or email today the 22/12 and to phone back at 6pm if we didn’t hear anything so I did and yet again was told it was not in the wear house and when I explained that we were told it was we were told to call back at 7pm and we we did it was closed so I phoned the Inverness shop and they were told it was not there so when I explained everything to the manager she phoned them and was told it was there in Glasgow and it would take a few days to get sorted out and she emailed them to try and get it delivered before exam eve as thats when they stop for Christmas so when we ordered it they said it would be delivered by Christmas guaranteed and if it’s not I said that we should get a discount but we will have to wait and see if they keep there promise or they just do that for people to buy a new sofa

Aaron made the sofa buying experience feel easy, lovely worker.

Staff where really helpful explaining all the choices that were available with great range of furniture

We dealt with Julie at your Inverness branch. Very helpful and amazing customer service

Aaron was really helpful, giving us plenty of time and answering questions. Very happy with the sofa we’ve picked!

Excellent service very good staff knowledgeable who them to be becoming again

Great communication and efficiency from Niamh!

Christine was really helpful & friendly without being pushy. We are excited.

Helpful staff.
Straightforward process.

The staff were very helpful. Explained everything clearly and were able to answer any questions I had.

Display models have discounts in store, lovely colours of fabric available.

I bought a sofa from Sofology today at the Inverness store. Marissa was very efficient at helping buy my sofa and also friendly, warm in her approach.
Marissa explained everything to me clearly and throughly. She made me feel at ease and confident in my purchase.

On the many occasions I visited the store to make a final decision, I was always made welcome. Very knowledgeable staff.
Shoutout to Marissa who I placed the order with. Very helpful & thorough.

Was given the time to have a good look about the shop without being pestered by staff. Staff were very helpful.

Friendly and extremely helpful, couldn't ask for more.

Aaron made the whole experience nice and easy without being over bearing as can sometimes be the case with sales.
Was a smooth process regardless of the technical issues with the server.

5* Aaron
Me and my partner were in store and couldn't settle on a sofa for 4 days! Aaron at the Inverness branch was so patient and helped us every step of the way until we finally choose the dream sofa for us!
Aaron made the process feel very relaxed and seamless, if you head in ask for Aaron!