Sofology - Leeds Avis 3 633

Great experience. Excellent customer service. Informative and helpful staff throughout, weren't pushy. Asked what we wanted and worked with us on sizes.

Ordered beginning of October told was guaranteed delivery before Christmas. Heard nothing just received an email to say due to bad weather etc its probably not going to be before Christmas now ! Rang customer service several times they are totally incompetent and looking at the other reviews it looks like they just lie to get orders placed, totally disgusting. AVOID

Ordering was easy, tracking was available, Delivery arrived on time, lads were fabulous. Sofa however is awful, after an evening sitting on it, it looks as if its ready for the tip! contacted and asked for foam cushion inners and told they don't do them for this sofa even though is was an option when ordering. Disappointed.

The staff were super friendly, knowledgeable and not pushy.
They allowed us to view in piece and were on hand when we had questions about colours and configuration.

Initially we walked in knowing what sofa we wanted, we saw it and fell in love as we'd hoped. To which we then saw the price and put us off it straight away, we really didnt expect the sofa we dreamed of having to be that expensive.
However, Haleema our sales representative really did her magic, she helped us look for something similar but at a more realistic price and reassured us on absolutely everything. Even diwn to which colour would suite better to my preferences and home life, so kind and warm to talk to. Couldnt of asked for better service. Thankyou for helping us choose our 2nd sofa during adulthood 🤣💎

Really lovely staff who are knowledgeable in their products. Really helpful and efficient. Jess was fab as was Haleema. Would definitely recommend

We came in a few weeks ago to look at a new sofa and found one we liked. We spoke to Scott who was really helpful. After going away to measure up and think about it, we went back to look for Scott to put our order through

Really friendly staff very informative

Greta customer service and explanation of everything we were receiving

I bought another sofa to match the one that I bought last week. Did this one over the phone. Scott was incredibly helpful. Thanks Scott.

I recently purchased a sofa and had an excellent experience thanks to Martin, the sales person. He was extremely helpful throughout the entire process without being pushy, which I really appreciated. Martin took the time to walk us through a variety of options and demonstrated detailed knowledge about each piece. His approach made us feel comfortable and confident in our decision. I would highly recommend asking for Martin if you're shopping for furniture—his expertise and friendly manner made all the difference!

Friendly customer support, didn't force us in buying things we are not interested in, helpful and explained well.

Excellent staff good knowledge of product highly recommended

Addy was great explained ecerything in detail executed to our spefications made it all so simple took all the stress out of the whole experience couldnt reccommed this store any higher the furniture is top class

Great service, friendly and helpful staff, got time to look around before being approached, didn’t feel rushed or pressured. Store was well presented and easy to navigate

Sofology offers stylish, well-built sofas with genuinely comfortable designs. Customer service is friendly and helpful, and delivery is usually smooth. Prices can be a bit high, but the quality and durability make it worth it. Overall, a reliable place to buy a long-lasting sofa.

Fantastic customer service. Hugo was great!

Fantastic shopping experience.
Both the customer sales assistant and store manager were excellent.
Patience with absolute product knowledge and accommodative to customer requirements.