Happy was incredibly kind, patient, and helpful. They explained everything to me step by step and made sure I understood all the details. They went through every offer carefully, and even when I had m... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWhite City Retail Park, M16 0RP Manchester, GB
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Lisez les avis des autres
A great experience with top level customer care both from the sales exec Will who spent so much time with us helping with colours and understanding exactly what we wanted. Wasn't pushy what so ever ju... Voir plus
L'entreprise a répondu
Purchased my first ever sofa for my first home, Happy made it the easiest experience! He was beyond helpful and attentive without being pushy or over the top, he was knowledgable and also very good at... Voir plus
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The main thing about Sofology is that you don’t get followed around the store by some over-eager sales person after their commission. Ikram was fantastic. Friendly, informative and encouraged us to... Voir plus
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À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
White City Retail Park, M16 0RP, Manchester, Royaume-Uni
4,8
Excellent
2 k avis
Demande des avis aux clients
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Will was great
Will was great! Really good customer service and looked after us when buying our first ever big purchase!
22 novembre 2025
Réponse de Sofology - Manchester
Thank you for sharing your experience :-)
Will was really helpful helping us…
Will was really helpful helping us choose and buy our sofas. Thanks
19 octobre 2025
Réponse de Sofology - Manchester
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Will was able to assist you in choosing and purchasing your sofas. Providing excellent customer service is our top priority, and it's great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new sofas!
very professional service and attitude
19 novembre 2025
Réponse de Sofology - Manchester
Hello, thank you so much for your review. We are so happy to hear this!
Very helpful member of staff helped us…
Very helpful member of staff helped us as soon as we decided what we wanted
18 octobre 2025
Réponse de Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Store staffs Professional integrity
The store staffs were super helpful, patient, and friendly, offering valuable advice that helped in choosing furniture satisfying my domestic need.
15 novembre 2025
Réponse de Sofology - Manchester
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Réponse de Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
There was a wide range of options which…
There was a wide range of options which was great. We felt no pressure purchasing the sofa, the sales person was great.. we saw him 3 times before finally settling on a sofa and he was helpful and patient with us each time.
15 novembre 2025
Réponse de Sofology - Manchester
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Réponse de Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review!😊
Leanne Made Our Visit a Delight
We had a wonderful experience at Sofology today. Leanne was amazing – she really listened to our concerns and answered all our questions with care and professionalism. My mum has mobility issues, and we had been looking for a lift and rise recliner for quite some time. Leanne took the time to understand exactly what we needed, guided us through the options, and made sure my mum was comfortable with the choice. We built a lovely rapport, and thanks to her help, we finally found and purchased the perfect chair. It was such a positive and stress-free experience – thank you, Leanne!
10 novembre 2025
Réponse de Sofology - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Do not recommend
The sales consultants in store were amazing , My issue started when I attempted to change the colour of my sofa.
I tried to call within 48 hours to amend my order but couldn’t get through. I sent an email and followed up with 2 calls.
It was almost Impossible to speak with someone direct.
I received an email saying i would have to pay 25% to change the colour which would add over £1000 to my order. This is outrageous considering the sofa has not started being made.
I will never order nor recommend sofology.
29 octobre 2025
Réponse de Sofology - Manchester
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
So friendly
So friendly, real and helpful. I didn’t feel any pressure to buy, just wanted to find the right fit for me. First time buying a sofa and a really good experience. Thanks Qas!
9 novembre 2025
Réponse de Sofology - Manchester
Thank you for your wonderful feedback! We're thrilled that your first sofa-buying experience was positive and that you felt comfortable throughout the process. Qas will be pleased to know he made a great impression. We aim to create a friendly, pressure-free environment, and it's fantastic to know we succeeded. If you have any questions or need assistance in the future, please reach out. Enjoy your new sofa!
Réponse de Sofology - Manchester
Hi there, thank you so much for taking the time to leave a review.
Réponse de Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Réponse de Sofology - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
A ‘Happy’ experience
Great range of sofas that met our requirements and great service from the team (especially Happy who handles our purchase.
5 novembre 2025
Réponse de Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review!😊
Al was knowledgeable
Al was knowledgeable, helpful , and not at all pushy. He made the experience easy.
1 novembre 2025
Réponse de Sofology - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Al was a brilliant salesman
Al was a brilliant salesman, his product knowledge was good as was his manner, a future manager for sure.
28 octobre 2025
Réponse de Sofology - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
No pressure sales.
We were left to browse and not pressured into purchasing but talked through things with Happy on our own time.
30 octobre 2025
Réponse de Sofology - Manchester
Hi there, thank you for your review. Another great review for Happy, we will make sure to pass this on! Have a nice day.
It was a very positive experience and…
It was a very positive experience and the sales representative was very kind and helpful (Will at Manchester White City).
26 octobre 2025
Réponse de Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Réponse de Sofology - Manchester
Hello, we are very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊
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