Happy was incredibly kind, patient, and helpful. They explained everything to me step by step and made sure I understood all the details. They went through every offer carefully, and even when I had m... Voir plus
L'entreprise a répondu
White City Retail Park, M16 0RP Manchester, GB
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Happy was incredibly kind, patient, and helpful. They explained everything to me step by step and made sure I understood all the details. They went through every offer carefully, and even when I had m... Voir plus
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A great experience with top level customer care both from the sales exec Will who spent so much time with us helping with colours and understanding exactly what we wanted. Wasn't pushy what so ever ju... Voir plus
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Purchased my first ever sofa for my first home, Happy made it the easiest experience! He was beyond helpful and attentive without being pushy or over the top, he was knowledgable and also very good at... Voir plus
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The main thing about Sofology is that you don’t get followed around the store by some over-eager sales person after their commission. Ikram was fantastic. Friendly, informative and encouraged us to... Voir plus
L'entreprise a répondu
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
White City Retail Park, M16 0RP, Manchester, Royaume-Uni
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Helpful and informative staff. Not too pushy but available for questions. Would highly recommend

Réponse de Sofology - Manchester
The sales assistant Leanne at the Sofology branch at White City retail park Stretford was first class. She was friendly, knowledgeable and personable and certainly helped in our decision to make a purchase. She demonstrated the sofabed mechanism and and gave valuable advice on the multitude of options available with the product. We were really impressed and will definitely refer to friends and family. Thank you.

Réponse de Sofology - Manchester
Fantastic customer service by Happy. He was very knowledgeable and very patiently answered all our questions.

Réponse de Sofology - Manchester
Leanne was excellent she explained everything perfectly and her customer service was great

Réponse de Sofology - Manchester
We saw Ikram at the White City store and he couldn’t have been more helpful or informative.
No pressure from him which is what we like.
You could see the staff were very happy at the store which is a great sign of a good company to work for.
Will was also very friendly & smiley,

Réponse de Sofology - Manchester
Fantastic selection & very helpful staff.
Looking forward to delivery.

Réponse de Sofology - Manchester
I found the sofas I liked ,was not pressured into the purchase .Carried on looking around the store ended up at the one I had chosen and ordered it within minutes from very helpfull and friendly staff

Réponse de Sofology - Manchester
We had a great experience in the Manchester store. We were left alone by the sales team.to browse at our leisure whilst still knowing they were on hand to help. When we were close to making a decision they were on hand to help answer questions.
Leanne was the sales person we dealt with for our purchase and she was brilliant. Really friendly, approachable, helpful and informative.

Réponse de Sofology - Manchester
Justine Kennedy, the sales person who dealt with us was today, was so very helpful. Explaining how the configuration of the suites worked. Which we had no idea about. It was such a big help.

Réponse de Sofology - Manchester
Lean was extremely helpful, clearly explaining the features of the sofas and the various options available. She was patient and thorough, guiding us through every step—from selecting the right options to completing the finance application. Thank you, Lean, for such excellent service.

Réponse de Sofology - Manchester
Will was very patient with me, answered all my questions.

Réponse de Sofology - Manchester
I ordered a lovely sofa and was assisted by Will. I felt I was given really good advice. All stages - from start to finish- were very clearly explained. Will also helped to sort out the finance side. I really appreciated the time, space and freedom I was given to look around, ask questions and make the decision. I never felt pushed or pressured into making purchase decision on the spot. Will made the experience pleasant and stress free. I would definitely recommend and visit the store again.

Réponse de Sofology - Manchester
Customer service is excellent. Love my new sofa. 1st time I used Sofology and the experience was great. The in-store representative, (Happy at Old Trafford) was very knowledgable and attentive to our requirements. He took his time to discuss options with me and was very patient with my grumpy husband. Delivery was on time, sofa quality is great. The whole experience was seamless. I will certainly be ordering from here again in future. Thank you.

Réponse de Sofology - Manchester
Very professional and efficient team member called Happy . Assisted and made the whole transaction easy to understand without pushing .

Réponse de Sofology - Manchester
I am waiting for my sofa desperately, over all customer service is best and very helpful.

Réponse de Sofology - Manchester
Good atmosphere, no mither great staff
Good attitude and knowledgeable

Réponse de Sofology - Manchester
My experience once fantastic they explain everything to me. It was easy and straightforward.

Réponse de Sofology - Manchester
Friendly not pushy staff. Talk you through different options. Positive experience.

Réponse de Sofology - Manchester
They were very helpful and understanding to help you the best way. We were very picky to choose what we want because of my husband health situation.they weren’t rushing us we took our time and made a discussion.

Réponse de Sofology - Manchester

Réponse de Sofology - Manchester
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