Sofology - Plymouth Avis 

THURSDAY 28/ 01/2026

Very helpful great experience ..Hmmm 🤔💭

SATURDAY 31/01/2026
I have to say, though within under 48 hours of making my comment, I have to now change my mind, I was fooled into thinking that within 48 hours if I change my mind, I could either change the suite for another style by Callum at the PLYMOUTH store, or get a full refund if it didn’t fit.. I’m now fighting SOFOLOGY to get back my full refund of £4,124 as the three seater sofa didn’t fit, and they are really doing all they can not to pay my money back in full.. I am taking this further with the FINANCIAL OMBUDSMAN.. very disgruntled.. especially being that on their website it says full refund would be given..

UPDATE! 07/02/2026
Thankfully Sofology in the end agreed to pay a full refund, all sorted out by the lovely customer service administrator on Sofology’s customer service telephone line Declan Bisping, who agreed the £4,124 should be paid back in full being I got back within an hour of the 48 hr cooling off period coming to an end, who then sent his decision to the relevant department for my refund.

Thank you so much Declan for everything, and thank you Sofology for seeing it was only fair to refund my money back in full.

Appreciative customer in the end.

We were left to browse the showroom at our own pace. The assistants were around but did not try to influence our choices.
They were very helpful with sorting the order out once we had decided exactly the sofas we wanted

Very helpful and knowledgeable salesperson.
Relaxed attitude towards customers with no pressure to buy and no rush to make decisions.
We visited the store on numerous occasions before deciding on our purchase.
Haven’t yet received our order but feel confident it will all run smoothly.
Happy customer thus far .

Great service provided as always.

Quick easy and efficient service

Couldn’t be less than 5 stars! Tilly from the Plymouth store was fantastic. Couldn’t be more helpful and professional in store and over email when helping to sort out my order. Her communication and kindness really went a long way. A real asset to the company! I left a happy customer and will highly recommend the store overall.

Helpful staff members

Chris was very knowledgeable, helpful and patient.

Tilli was very friendly and professional and very helpful she was also knowledgeable and answered all questions

A lot of stores we visited we found the staff were right on us without giving us any time to having a look at what they had in the store but there was just a friendly smile and when we had decided to get more information about the product we were interested in the member of staff gave us all the help, details and choices needed to make our purchase.

Really pleased with in store customer service. Good selection of quality products. Highly recommend ….

Chris attended to us and he was very helpful and knowledgeable.

The shop in Plymouth is an easy layout for customers to be able to see and use the sofas. Friendly staff whom left you alone but were there at the same time.
Tilly was our sales lady, she was so helpful and knowledgeable, Tilly gave us great ideas and really helpful. We purchased a two seater & 3 seater recliner set. Thank you Tilly.

Really friendly staff, didnt push for a sale but were happy for us to leave and take our time to make a decision

Visited number of shops but found sofology far the best. Staff were very helpful.

Very polite sales colleagues, not over pushing the extras which I did not want. So far so good just awaiting for it to be ready

Lauren was extremely helpful in explaining all the functions and care of the furniture

Very happy customer with the help on choosing my suite the employees were very helpful and knowledgeable

Tilly was amazing,very knowledgeable about products and went that extra mile to make buying a positive experience.