Sofology - Plymouth Avis 1 358

Very good service

My partner and I visited today to purchase a 3 seater sofa and a love chair. The gentleman was helpful with our choice and we was happy to proceed to purchase.
As we expected he proceeded to advise we took a couple of add ons :-The Sofashield Plus and the Fabric care. We declined the add ons, but he became quite persistant with his advice and protection against spillages, even to suggesting we choose a different shade of fabric.
We are a mature couple and know what we want, however because of the assistants approach we decided to leave.
A purchase in your store in Plymouth for nearly £2,000 was not completed.

Very helpfull and friendly

Kuzum was an excellent salesman. Felt very well looked after very efficient. Cant wait to get order

Great range of sofas and good prices. We were not pounced on by sales people like every other store, they just let us know they were there if we needed them.

We were welcomed on arrival to have a browse, more than an hour later we had made our choice. The sales assistant was very thorough and polite explaining everything to us and we left as happy customers

We brought a Sofology sofa and in 2023 and we say every day how comfortable it is! When we needed a sofa for our garden room and after several mistakes we decided it had to be another Sofology sofa. Tilly, was super and helped us decide from all the fabulous sofa's in the showroom which was the one for us! she explained all the seat and colour options. We now just wait for it to be made and delivered.

Very helpful and informative

Had a great experience with sofology in Plymouth the staff are super helpful, chris was super helpful and very patient with me trying to make up my mind and answered all my questions.

Staff in store great. After sales and customer service support appalling. Delivery never arrived as planned and trying to get any kind of update as to where my sofa is very stressful due to the lack of communication from customer service. Someone somewhere must know where my sofa is but haven’t got the respect to update me.

**updated 17/3 - tried to email the social media complaints email address in their reply to this review and it's undeliverable!!!!!!

Good service

We were greeted in a friendly manner but then left to browse which was refreshing. We were able to ask questions and listened to. I found the sofa I wanted and was given all the information I needed. Thank-you.

Lovely staff - very understanding of our predicament and needing to get everything sorted quickly

The service we received was very good and helpful.

What a pleasant experience not hassled but we were able to take our time and look and try the furniture at leisure, very refreshing

We were assisted by Tilly to help choose our new sofa from Sofology Plymouth. Great experience from start to finish and looking forward to our pending delivery 😊

Very friendly and professional the same time seller - full information about the product, answers for all my questions and meantime small talk to my partner about football which fully captured his attention on his passion (which was useful for me while shopping;-)

The gentleman that served me was very friendly and helpful

Great range of sofa’s , went to purchase a reclining corner sofa , ended up with 2 seperate sofa’s a massive thanks goes out to Chris who was so patient with us , he even bought me a cup of tea ! Definitely helped make our mind up , talked us through the whole process from buying to delivering including protecting the fabric - he really is an asset to your company . Looking forward to receiving our new sofas

Quick response to our questions.
Happy to be of assistance.
were not constantly in our shadow.
Did not try to hard sell.