Excellent customer service. I didnt know what you could get with a sofa, the heated seat will definitely help my partner out. I did go into the store in poole at first but I did order the sofas o... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Bernard( The sales person) was excellent. He listened to our requirements, understood his product range and helped us make the right decision. He was knowledgeable, polite and helpful throughout the p... Voir plus
L'entreprise a répondu
Jason made us feel welcome and made the experience easy. It felt like talking to a friend. He got some colouring for our 2 year old to do and engaged with him unlike other places that ignored him. Wil... Voir plus
L'entreprise a répondu
This was our first time at Sofology. Found staff was very informative of the product we were interested in buying, found them to be very friendly and courteous. Would shop there again.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, Royaume-Uni
4,9
Excellent
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sales person was fantastic.very…
Sales person was fantastic.very knowledgeable and polite hopefully there promises come to fruition.very pleasant experience.
15 novembre 2025
Réponse de Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Attentive and knowledgeable staff
Attentive and knowledgeable staff, good product range
13 novembre 2025
Réponse de Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Sofology Poole
Bernard was very helpful and informative about the sofa we were looking for. We would definitely go back to Sofology in Poole.
12 novembre 2025
Réponse de Sofology - Poole
Hi there, thank you for your review. Another great review for Bernard, we will make sure to pass this on! Have a nice day.
After four visits
After four visits, I finally made a decision. Jason and Martin helped me in thus, and latterly, Linda was very patient, helpful and knowledgeable.
10 novembre 2025
Réponse de Sofology - Poole
Hi there, thank you for your review. Another great review for both Jason and Martin, we will make sure to pass this on! Have a nice day.
Thank you Katie
Katie served me, she could not have been more helpful and she had a smile on her face the whole time! A good shopping experience.
9 novembre 2025
Réponse de Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great buying experience
Our experience with Sofology Poole was excellent. We were assisted by Bernard, and we could not have asked for a better sales assistant. Bernard was friendly, knowledgeable, and never put any pressure on us to complete the sale.
We were informed that delivery would take around 12 weeks, so we’re now eagerly waiting to see if the delivery process, product quality, and post-sale communication match the high standards we experienced during the purchase stage.
1 novembre 2025
Réponse de Sofology - Poole
Thank you for sharing your experience at Sofology Poole. We're delighted that Bernard assisted you in a friendly and knowledgeable way, making your visit enjoyable.
We appreciate your kind words and perfect rating. Our goal is to ensure every aspect of your experience, from purchase to delivery, meets your high standards. We're committed to making sure the delivery process and product quality meet your expectations.
If you have any questions or need assistance while awaiting your delivery, please reach out. Thank you for choosing Sofology Poole. We look forward to serving you again.
Bernard needs to be cloned
We went into DFS, sofology and furniture village because all of them are in the same shopping centre, sofology was by far the most upmarket feeling place and I felt like my business was needed because I was
Listened to, Bernard at Poole was by far the best and welcoming sales person I met he asked questions to find out what I was looking for, he’s a really nice guy and I felt relaxed and not pressured hence my order. I hope that he gets something out of me ordering as he completely deserves it
9 novembre 2025
Réponse de Sofology - Poole
Hi there, thanks for your 5-star review, we really appreciate the feedback!
The staff were very very patient and…
The staff were very very patient and helpful and nothing was to much trouble thankyou
8 novembre 2025
Réponse de Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Linda was very helpful
Linda was very helpful, and rearraged the showroom sofas so we could have a rough idea of dimensions and space between the furniture to make sure it would fit. It would be helpful to know about delivery charge at beginning, not after deciding to buy and that was added on at end of calculating payment. Apart from that very pleased with service.
4 novembre 2025
Réponse de Sofology - Poole
Good Afternoon, thank you for sharing your experience! We’re delighted to hear that Linda was able to assist you and make the showroom visit so helpful. We appreciate your feedback regarding the delivery charges, and we’ll take this into consideration to make our process clearer for future customers. We’re glad overall you were pleased with the service and hope you enjoy your new furniture!
Great service from James
Great service from James!
Very pleasant and kind, explained everything fully and patient! X
8 novembre 2025
Réponse de Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Quick and easy to apply
8 novembre 2025
Réponse de Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very helpful and patient
Bernard was very helpful and patient. He took the time to listen to my needs and point out appropriate chairs for me.
He made the whole process easy and a pleasure.
I would certainly recommend you to others.
6 novembre 2025
Réponse de Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
In-Store Experience
Klaudia at the Poole store was very helpful, patient with the children, and attentive over the 3 visits we took to the store. Will update on delivery!
2 novembre 2025
Avis spontané
Réponse de Sofology - Poole
Thank you for sharing your experience! We're glad Klaudia was able to assist you and your family during your visits to our Poole store. It's great to hear her helpfulness made your shopping experience positive.
We look forward to hearing from you once your delivery arrives. If you have any questions or need assistance in the meantime, please reach out.
Réponse de Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review!😊
Steve and Jason were very helpful and…
Steve and Jason were very helpful and patient in helping us choose our sofa.
3 novembre 2025
Réponse de Sofology - Poole
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Steve and Jason were able to assist you so effectively in choosing your sofa. At Sofology Poole, we strive to provide our customers with the best service possible, and it's always rewarding to know when we've succeeded. Your feedback is greatly appreciated and will be shared with the team. We hope you enjoy your new sofa and look forward to welcoming you back in the future.
Extremely friendly and helpful staff
1 novembre 2025
Réponse de Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Réponse de Sofology - Poole
Hello, thank you for taking the time to leave a review on your positive experience with us.
Very efficient and knowledgable
1 novembre 2025
Réponse de Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Réponse de Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Réponse de Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.