Amazing service, slales Lady in the Poole store was fantastic, I dealt with the manager at Poole, he made everything fast and simple no messing around, this is the second time I've purchased a Sofolo... Voir plus
L'entreprise a répondu
Wessex Gate Retail Park 4, BH15 3TE Poole, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Amazing service, slales Lady in the Poole store was fantastic, I dealt with the manager at Poole, he made everything fast and simple no messing around, this is the second time I've purchased a Sofolo... Voir plus
L'entreprise a répondu
We came to view sofas first time a week before our purchase and we had a great experience with one of your staff, unfortunately cannot remember his name. Tall gentleman with dark skin - he showed us... Voir plus
L'entreprise a répondu
We purchased a Great La-Z-Boy Chair, hopefully! Fortunately, I spotted the chair by accident in the showroom. I would have liked to have had more information on the range of available La-Z-Boy chai... Voir plus
L'entreprise a répondu
Excellent choice of settees in the Poole showroom, blend of all styles. The lady (Sally Anne) that served us was first rate, not a pushy sales person like some, she was knowledgeable, even though she... Voir plus
L'entreprise a répondu
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Vey helpful answered all my questions pleased with what I have ordered Thanks.

Réponse de Sofology - Poole
Martin was really helpful (I think that was his name)

Réponse de Sofology - Poole
It's too early to ask reviews. I have just ordered sofa. Awaiting delivery. How can I share my reviews without seeing sofa at my home?
But Many thanks to Clodia and Bernard to show us around when we visited the store..

Réponse de Sofology - Poole
Our experience was great. Claudia did an excellent job. Explained everything well. We are happy with the results.

Réponse de Sofology - Poole
Patient, helpful assistant who took time to understand and listen and avoided being pushy. Very good and can't wait to get my new sofas!

Réponse de Sofology - Poole
The salesman was very helpfull and easy to talk to. My wife & I were happy with the whole expereance.

Réponse de Sofology - Poole
Katie was super friendly and approachable, and helped us choose and purchase a sofa for our first home. She was very knowledgable on the sofas, and made the experience a very positive and enjoyable one.

Réponse de Sofology - Poole
If I could give zero stars I would......After waiting from ordering in October to delivery beginning of January the footstall was delivered damaged and returned....... .....Great quality control....Not, Then after chasing I am told I need to wait until March as it is handmade blah blah blah .....REALLY!!!!!! Not a great company.....Not cheap .....Customer service non existent .....Not happy ......If I knew then what I know now I would of gone elsewhere......6 months is NOT acceptable

Réponse de Sofology - Poole
James made me feel comfortable and approachable , I really hate it when sales people are pushy and he was far from that , explained everything and answered all my questions clearly . Would definitely go back .

Réponse de Sofology - Poole

Réponse de Sofology - Poole
Great customer service Martin The sales

Réponse de Sofology - Poole
Friendly, helpful staff. No hard pressure sales just useful information. Very impressed.

Réponse de Sofology - Poole
Great service - everything really well explained - Linda in Poole was great - thanks

Réponse de Sofology - Poole
Klaudia was extremly helpful, knowledgable and personable without being pushy

Réponse de Sofology - Poole
A pleasant purchasing experience.
A good showroom atmosphere with very helpful and welcoming staff.
We made two trips to the store over three days and the warmth and helpfulness remained the same.
Linda and then Klaudia provided the information we needed and seemed to be quite open and straightforward about everything, which instilled us with confidence in our decision -making.
We just have to wait upon the delivery.

Réponse de Sofology - Poole
Great service from the store manager. Really talked me through all options available.

Réponse de Sofology - Poole
Katie,our assistant was great,helpful but not pushy..

Réponse de Sofology - Poole
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.