Sofology - Royton Oldham Avis 1 768

Accidently ordered the wrong size online after speaking to lovely staff in store. Was called and emailed by staff when the order dropped and highlighted issue, new size orederd and a very happy customer. So much so that my son is already looking for one for his room (which is big news as he is autistic, adhd and severe anxiety) Thanks team ps sorry about the gin when i got home lol

Jordan was very pleasant and efficient on both occasions when we visited the store in Oldham; nothing was too much trouble. He took plenty of time to carefully explain all of our queries regarding the furniture we were considering and was very knowledgeable about the range. Overall, a most enjoyable experience!

The sales lady was extremely helpful explaining very clearly my options and choices listening and guiding me she was not pushy or following me around but was there when I needed advice felt very relaxed throughout the purchase

Lots of choice of sofas , combinations , materials & colour
You dont get harassed by staff, we were served by Diariou Diallo who was very friendly respectful & professional
Would recommend Sofology to friends & family

The lady who assisted us was very helpful and informative on the sofas which we were looking at and didn’t try force us in a sale of furniture

Knowledgeable and enthusiastic service. Great

The ambiance of the store is good.
Good layout of sofas.
Knowledgeable and and friendly sales staff.
Dan was a big help in guiding us to the sofas that met our requirements.

D is a lovely girl. Friendly and helpful but not pushy. An asset to your company.

the young lady that dealt with us was amazing

Dan, the fellow who helped us was really good and not pushy at all and there when we needed him. Sofas were all presented well and the shop. I'd say the only thing I can fault is the delivery fee and would recommend giving the rep in the store to power to knock off the delivery fee instore only if you buy it there and then. It gives the salesman the edge, if we'd have had that little benefit we'd have bought the sofa there and then. Instead we have come away and although still bought the sofa, when you leave the store you without purchasing you run the risk of losing the sale.

My experience at Sofology was the best I’ve ever had in a furniture place

Diariou was fantastic very knowledgeable

Great service from Diariou very friendly, patient and thorough explaining everything in detail I needed to know and also genuinely happy for me with my new sofa
Very happy

I agree with the last reviewer. Great sales people and that's where the customer service ends, when you make the sale and sign the agreement. Trying to get a sofa delivered in desperation I contacted the Oldham store but absolutely not interested and kept pointing me back to the online delivery system. When I informed them that I cannot get on the system it faulty, the young lady I spoke to could not care less even when I asked to cancel.
Shockingly poor attitude once they have your order. Just before Christmas too we don't need this hassle especially now. Thanks for nothing Oldham sofology.

The salesman Jordan went above and beyond. He was polite professional and extremely helpful without being pushy.

Very helpful and friendly

The staff were welcoming and went through our options well. They helped us make our choices without making us feel uncomfortable or pressured.

From the customer support, to the staff in the Oldham store and pricing I couldn't be happier.

We was looked after by a guy called Paul Watts (aka Steve lol) who was down to earth and chatty which made us feel comfortable. Enjoyed our experience looking around and found his advice very helpful. Have been recommending Sofology to friends, family and colleagues already. Thanks for our amazing sofa... when it comes 😀