Sofology - Royton Oldham Avis 1 768

After being in several sofa shops we went into Sofology. The outlay of the store made it very comfortable to walk around. We had no pressure from the staff bit a friendly welcome. We had been in the day before and they remembered that we had been in. Our Saleslady Diariou was very professional and explained everything.

I had visited the store a few times trying to determine exactly what I wanted/needed and cannot remember the names of all the staff I had contact with!
On each occasion, I found staff to be polite, helpful and knowledgeable without pressuring me to make a decision.
I finally placed my order today and am now awaiting the delivery.
I would certainly recommend Sofology as a store worth visiting.

Really friendly and polite staff made our visit pleasant and easy

Helpful staff who changed our order with no fuss to make it fit our room

On entering was pleasantly surprised by the extensive range of sofas and suites of furniture on display each accompanied with swatches of the fabrics and colours available. Was approached by Jordan a member of the sales team who introduced himself then left us to browse assuring us that he would be available to answer any queries. I chose and ultimately purchased a sofa,chair and footstool on interest free finance. Hannah dealt with the purchase and explained the process fully. The staff at Sofology know their products and processes well. They are available to assist when asked without being pushy and I would recommend Sofology for their products and for their pleasant and professional staff

Ellie was superb! Really helpful, went through all the details with me, gave me plenty of options and then helped me narrow it down to my dream sofa!

Great customer service from Jordan and his colleagues. Patient, no hard sell. Thank you

Great help while I wasn't sure on the right sofa, and size. Changed my mind within the 48 hours and got support to pick a sofa I was happy with.

Very friendly and extremely helpful. Made the experience of purchasing a new sofa a pleasure. We dealt with Hanna in the Oldham store and she was great!

Left to look around without been hassled it was a very chilled experience and I bought the sofa I already had my heart set on

Fantastic Customer Service in the Oldham store today! I was served by Diariou! She was polite, knowledgeable and professional, no hard sell; I am going back in the morning to order the sofa. It is so lovely to get good service in stores, restaurants, beauty salons etc, the product is important but for me good service sells me every time. For the record the sofa is gorgeous too!! Top quality velvet, superb! The Customer Service over the phone is also top notch, well done Sofolgy, would give you more stars if I could.

I recently had the pleasure of being assisted by a truly exceptional saleswoman at Sofology. Her name was Diariou. From the moment I walked in, she greeted me with a warm and welcoming smile, making me feel instantly comfortable. She was incredibly knowledgeable about the different sofa models, materials, and customization options available, patiently answering all my questions and guiding me through the selection process.

What impressed me most was her genuine interest in helping me find the perfect sofa for my needs and preferences. She took the time to understand my lifestyle, décor style, and budget, offering insightful recommendations that I hadn't even considered. Her expertise and attention to detail were invaluable in helping me make an informed decision.

Thanks to her outstanding customer service, I found the ideal sofa that fits my home perfectly. The entire experience was stress-free and enjoyable, and I couldn't be happier with my purchase. I highly recommend anyone visiting Sofology to seek her out – she's a true asset to the company and a shining example of exceptional customer service xxx

Diariou was very helpful and explained all the process to us

5 star customer service

Very helpful young lady assisted my mum to make her new sofa choice. She wasn’t pushy and didn’t give us the ‘hard sell’ but just gave us all the necessary information to make an informed choice.

Helpful. Patient.

Diariou could not have been more helpful and professional. She spent a considerable amount of time with us on two separate occasions, answering questions and offering further advice or alternative considerations where appropriate, all without being pushy (a major factor for us). She was engaging throughout and ensured we were happy with everything before any money changed hands. Her colleagues on the periphery were also helpful and welcoming and the whole team obviously works well together.

Lovely, friendly service - nothing was too much trouble. Easy transaction and very helpful staff. Thank you :)

Great service with a smile, half price delivery with my purchase of 2 separate pieces of furniture.
Thanks SOFOLOGY 👍