I love the relaxed atmosphere in the store. The staff were friendly and helpful but in no way pushy. Loved the tea and biscuits while we were doing the order. The staff also helped in leading us to... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 26, Elliott's Field Retail Park, Leicester Road, CV21 1SR Rugby, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Shop in a great location very clean very good selection of sofas and staff very friendly. Also a special mention to Jodie who dealt with our purchase she went above and beyond
L'entreprise a répondu
Sales man brilliant went through everything we needed to know about our purchase.. this tall black guy was an absolute star can’t remember his name never stop smiling and laughing at my dreadful joke... Voir plus
L'entreprise a répondu
Quiet friendly atmosphere and staff. Pleasure to do business with and no push at all. Lads moving the display sofas were helpful too. First went next door into Furniture Village but we were hounded... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Unit 26, Elliott's Field Retail Park, Leicester Road, CV21 1SR, Rugby, Royaume-Uni
4,9
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Bart was great
BART was great, a good laugh and very helpful. Best salesperson of the day, and we met many today!
11 octobre 2025
Réponse de Sofology - Rugby
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Friendly and helpful people
Friendly and helpful people. Very clean and nicely laid out store.
10 octobre 2025
Réponse de Sofology - Rugby
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Fran was Fabulous she took us through…
Fran was Fabulous she took us through everything. Explained everything and was very kind and patient. 100% would recommend the Elliot Field store in Rugby
7 octobre 2025
Réponse de Sofology - Rugby
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Enjoyable experience in the Rugby…But beware after sales service
Enjoyable experience in the Rugby branch , brilliant sales assistant Lloyd , who knew buying a sofa could be so much fun 😆 needed to change the order from a 3 x seater to 2 x seater and had 48hours to comply … Twice phoned customer service and was told someone would be back in touch , too slow ! Had to phone shop and push for a change sadly not good enough, 3 calls in total. Hoping goods are delivered on time 🤞
7 octobre 2025
Réponse de Sofology - Rugby
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had an enjoyable experience at our Rugby branch and that Lloyd was able to make your sofa shopping fun. However, we're sorry to learn about the difficulties you faced when trying to change your order. We understand how important it is for these processes to be smooth and efficient, and we apologise for any inconvenience caused by the delays in our customer service response.
Your feedback is invaluable to us, and we will use it to improve our service. We hope that your delivery goes smoothly and that you love your new sofas. If there's anything else we can assist you with, please don't hesitate to reach out.
Perfect Experience-Bart
We completed the purchase over the course of two days as Bart, wanted to make sure we made the right decision and have the correct measurements. He was so lovely, paid great attention to detail and ensured we didn’t just pick any sofa. He was a breath of fresh air, very approachable and friendly, there was no force selling and he was Honest.
If you need a sofa, Bart is the one to help you make the perfect purchase!! 😁
5 octobre 2025
Réponse de Sofology - Rugby
Thank you for taking the time to write this amazing review!
Réponse de Sofology - Rugby
Hi there, thank you for taking the time to leave a 5-star review!😊
Outstanding customer service
Customer service is brilliant in this branch, Lisa served us, so friendly, helpful and knowledgeable. We told her what we wanted and she walked us around a few but eventually finding our perfect sofa! All the staff were so friendly and welcoming, we were there a couple of hours but it didn’t feel like it. Thank you Lisa.
4 octobre 2025
Réponse de Sofology - Rugby
Hi there, thank you for taking the time to leave a 5-star review!😊
Réponse de Sofology - Rugby
Hi there, thank you for taking the time to leave a 5-star review!😊
Friendly and honest
28 septembre 2025
Réponse de Sofology - Rugby
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Not pushy, great service
We had such a positive experience with Bart at Sofology. He was incredibly patient, kind, and knowledgeable, and he made the whole process feel relaxed and enjoyable. He was brilliant with our kids too, which made a huge difference. Sofology was by far the most welcoming sofa store we visited — no pressure, just genuine help and advice. We ended up returning to make our purchase because of how comfortable and supported we felt. Highly recommended!
20 septembre 2025
Réponse de Sofology - Rugby
This is an amazing review, thank you for taking the time to share :-)
Great service really helpful sent a…
Great service really helpful sent a link to items discussed making it easy to checkout and pay at home
20 septembre 2025
Réponse de Sofology - Rugby
Thank you for awarding us 5 stars :-)
Great service
Great service today when we went into our local store to purchase a matching footstool to our new Cricket Sofa.
18 septembre 2025
Réponse de Sofology - Rugby
Thank you for sharing your experience with us! We're thrilled to hear you received great service at our Sofology Rugby store and found the perfect footstool for your new Cricket Sofa. We hope it enhances your home.
If you have any questions or need assistance, please reach out. We're here to help and look forward to welcoming you back soon for another delightful experience.
Lloyd was so pleasant and very helpful…
Lloyd was so pleasant and very helpful would recommend sofology to friends and family. I had excellent service from lloyd
16 septembre 2025
Réponse de Sofology - Rugby
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Excellent Service
Showed us the kind of products we were interested in.
No hard sell.
Polite and helpful.
14 septembre 2025
Réponse de Sofology - Rugby
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Knowledgeable assistant of the product…
Knowledgeable assistant of the product she was selling
14 septembre 2025
Réponse de Sofology - Rugby
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Réponse de Sofology - Rugby
Hi there, thanks for your 5-star review, we really appreciate the feedback!
No Pressure Sales and very pleasant staff.
We got to take our time to decide what we wanted without being pressured by staff.
Justin was excellent and not pushy at all. The staff made the whole experience pleasurable. Thankyou
31 août 2025
Réponse de Sofology - Rugby
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Fran was very patient and informative
Fran was very patient and informative, really helpful with our order.
30 août 2025
Réponse de Sofology - Rugby
Hi there, thank you for taking the time to leave a 5-star review!😊
Excellent service from Rugby store…
We went to the Rugby Sofology store to buy 2 armchairs. We had excellent service from the shop assistant Lloyd who was friendly, knowledgeable and extremely helpful. We bought two Keswick armchairs in Capital Ecru fabric. We’re now waiting for delivery.
26 août 2025
Réponse de Sofology - Rugby
Thank you so much for taking the time to share your wonderful experience at our Rugby Sofology store.
We are committed to ensuring our customers have a seamless experience from purchase to delivery, and we are excited for you to receive your new armchairs soon. If you have any questions or need further assistance while you wait for delivery, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing Sofology. We look forward to serving you again in the future.
Very informative with friendly and…
Very informative with friendly and knowledgeable staff, Jason
26 août 2025
Réponse de Sofology - Rugby
Hi there, thank you for taking the time to leave a 5-star review!😊
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.