Sofology - Slough Avis 1 648

We found what we really wanted and liked. We were able to go around the store and then finally decided what caught our eye on the first instance. We checked out everything and we were totally satisfied with the product and service and now we wait for the date when we can finally get it delivered. The person who served us was not pushing us in any way. He was very understanding of our needs and was explained that due to my health issues I have made the right choice. Thank you Sofology

Garry was really helpful. He made sure we're understood everything, took his time and didn't rush us even when we changed our minds, he accomodated.

The staff at sofalogy slough we very helpful and really informative.
I like it when the staff greet you and then leave you alone instead of following you to every item .
Mr Mohan was out staff member that helped us on choosing the right sofa .

I spent over a year trying to decide on what to get for our LAST sofa. My wife has quite severe dementia so I couldn't get her usual opinion on things. Then recently she was admitted to hospital so I thought now's my chance to look round the furniture stores again and perhaps get the item installed just before she comes home. In remembering some of the sofas I had liked before, the store Sofology stood out in my mind, recalling the friendly staff and some sofa designs. On entering the store I almost immediately found the one for me and sat on it. It was a sort of off white colour in leather. I recognised one of the friendly salesman but on this occasion, as I put in the company's requested review of the transaction, 'trust in a sales person can be uncertain' I'm certainly not saying he was dishonest, I was just left with an uncertain feeling after the purchase. He's supposed to make me feel confident isn't he? I said I would like the off white colour we were sitting on but as a two and a half seater. He said right you want it in stone colour then and said yes please. As it happened the sofa arrived two hours before my wife came home after 5 weeks in the hospital. On looking at the sofa I thought this beige colour is not what I remember? I asked the van driver to check what colour it said on the box and they confirmed it was stone. The salesman probably forgot the colour name of the sofa we were sitting on? I tried to check the colour on Sofolody's website but 'stone' was not featured. Perhaps it has been discontinued and they must have felt fortunate that someone had perhaps purchased their last one which is not featured in the current range? Due to the unsettled state of my wife who could not even stand when she came home, the visiting caring and medical staff, I didn't raise it with the store and feel that now it's probably too late.

Staff excellent did not push very respectful and knowledgeable.

Dominik, was a friendly staff member who was able to cater to our needs. He truly was calm and confident in his approach, looked after us all the way to the sale!!

Excellent service with no complaints.

Great Billy . Amazing customer service

Took full payment for a clearance item in store with card.
When payment had gone through asked me for my expiry date and 3 digits on the back.
I asked why and he said company policy - I explained that they should not be asking this when payment has been taken in person.
Apparently they keep these details on file for 48hrs?!
Head Office need to look at this as its very concerning.

Garry from your Slough branch who served my family, was amazing. He really took the time to answer our questions, explain every detail and helped us. It took the stress out of it all!

Excellent customer service from Sunil
Very helpful and knowledgeable
Helped us with our new sofa and explained everything in detail
Thank you great service from Sunil

Sales person explained in detail all I needed to know.
No sales pressure

Amazing! Went to New Malden prior an the sales were very push but Slough just left us to it, Mohan was a delight to deal with

Sold us a chair that was in clearance that was already sold apparently. Nobody marked it as sold and payment was taken only to be told 30 min later it was no longer available.

Adviser (Gary) was very helpful and no pressure

Friendly knowledgeable assistance

We had an excellent experience! Gary was incredibly helpful, knowledgeable, and guided us through every step with great advice. We’re thrilled with the sofa we picked out, and the entire process so far has been absolutely seamless.

Very helpful, staff we're able to advise on which configurations worked/didn't work with the sofa we wanted.