I was genuinely impressed by the level of service I received from start to finish. I was approached promptly by Neal as soon as I entered the shop who asked about what I was looking for and re... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA Solihull, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Met an amazing staff member called Leon, who helped us place our sofa order. From the very beginning, he was polite, friendly, and genuinely engaging, making the whole experience smooth and enjoya... Voir plus
L'entreprise a répondu
Visited the solihull store last week,we we're left alone initially to look around. Then Ali introduced himself to us,and completely left us to look around uninterrupted until we needed Ali'S help.... Voir plus
L'entreprise a répondu
Ali greeted us in a warm, relaxed way and never pushed a sales pitch. He was informative, guided us in the right direction, and then gave us space to explore. Later, Leon was on hand to answer our que... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Unit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA, Solihull, Royaume-Uni
4,9
Excellent
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
3rd sofa purchase
3rd sofa purchase. Great experience, just made easy with simple finance. Thank you
7 février 2026
Réponse de Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Amazing service
Amazing service from the guy we saw in the Solihull store.
Really happy with ordering our sofa.
Thanks
9 février 2026
Réponse de Sofology - Solihull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Really great experience
Really great experience, Leon was really friendly and helpful went out of his way to help you make the right choice. Absolutely beautiful sofa’s can’t wait for mine to come.
9 février 2026
Réponse de Sofology - Solihull
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
10/10
We highly recommend Solihull Sofology. The customer service provided by Josh was outstanding - he was attentive, professional and knowledgeable. We left the store feeling genuinely happy not only with our purchase but our experience. We were also impressed with our interaction with the Deputy Store Manager - who I might add makes a great cup of tea!
8 février 2026
Réponse de Sofology - Solihull
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Really easy purchase and no hard sell
Really easy purchase and no hard sell. This is the second time purchasing a sofa.
7 février 2026
Réponse de Sofology - Solihull
Thank you for awarding us 5 stars!
Réponse de Sofology - Solihull
Hi there, thank you for your review. Another great review for Neal, we will make sure to pass this on! Have a nice day.
The sales guy (neal) made it so easy…
The sales guy (neal) made it so easy very knowledgeable seamless process no pressure whatsoever so would defo go there again
7 février 2026
Réponse de Sofology - Solihull
Thank you for choosing Sofology!
Purchased a sofa Bed
The Gent that served us was great and explained everything to us, I believe his name was Ali....Will more than likely be back for a sofa for the other room as well!
8 février 2026
Réponse de Sofology - Solihull
Thank you for choosing sofology!
Our service was very personal
Our service was very personal. Felt very welcome and not rushed with our purchase
8 février 2026
Réponse de Sofology - Solihull
Thank you for choosing Sofology!
Very helpful with the purchase can't…
Very helpful with the purchase can't fault the transaction or service
4 janvier 2026
Réponse de Sofology - Solihull
Thank you for choosing sofology!
Great experience - thanks Joshua
Joshua was really friendly and helpful. I dislike over pushy salesman but his approach was professional and excellent. He made us feel like we knew him and came across very knowledgeable. We had a very enjoyable visit and came away more than pleased with our purchase. Joshua deserves 5 stars.
7 février 2026
Réponse de Sofology - Solihull
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
New house / New Furniture
Ali was very helpful and gave us time to make our decisions. Quality sofas and a great customer experience
7 février 2026
Réponse de Sofology - Solihull
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Salesperson was very Helpful
1 février 2026
Réponse de Sofology - Solihull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Josh was fantastic
Josh was fantastic, polite, knowledgeable and patient. Excellent service
2 février 2026
Réponse de Sofology - Solihull
Thank you for awarding us 5 stars Oliver
Excellent customer service...
Excellent customer service especially with young children. Detailed all of the options and worked with us to help our final selection of sofa / colours.
1 février 2026
Réponse de Sofology - Solihull
Thank you for awarding us 5 stars Lewis!
Ali helped us with any questions we…
Ali helped us with any questions we had, he was very informative and friendly.
31 janvier 2026
Réponse de Sofology - Solihull
Hi there, thank you for your review. Another great review for Ali, we will make sure to pass this on! Have a nice day.
Excellent friendly service
Ali was friendly, greeted us but then left us to browse and wasn't pushy. Sofa selected, he explained everything clearly and politely to complete the purchase. Exactly how a shopping experience should be, would definitely recommend.
31 janvier 2026
Réponse de Sofology - Solihull
Thank you so much for your recommendation!
Réponse de Sofology - Solihull
Thanks Tracy
Great customer service
We were helped by Josh, very friendly and professional. We came in the store nearer the closing time, and did not feel rushed, or any pressure of making any decision by staff. Overall friendly staff and helpful.
27 janvier 2026
Réponse de Sofology - Solihull
Hi there, thank you for your review. Another great review for Josh, we will make sure to pass this on! Have a nice day.
Josh Darling lives up to his name
Josh Darling lives up to his name. Clear advice, clear and appropriate upselling. No chasing cash. Honest appraisal of delivery times. A delight to engage with.
25 janvier 2026
Réponse de Sofology - Solihull
Thank you for sharing your experience :-)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.