My husband and I visited the stoke on trent store two consecutive days on Saturday speaking with Carolyn and Sunday speaking with Frayah and Ash who were all brilliant. Nothing was too much tro... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementOctagon Retail Park, ST1 5RR Stoke-on-Trent, GB
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Lisez les avis des autres
Very helpful in the shop but don’t expect to get your sofa delivered on your given delivery date.Very inconvenient when you arrange for your old sofa to be collected the day before and then they say i... Voir plus
L'entreprise a répondu
Visited sofology festival park was greeted by a lady named Sam. After looking around we went to every sofa shop thats on the retail park. And I honestly can say nothing compared to sofology. We came h... Voir plus
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We found Ashley to be very knowledgeable, courteous and friendly in a respectful manner. He guided us through the whole process of the many choices and ultimately on to our final preferences and order... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- aussi dans
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Octagon Retail Park, ST1 5RR, Stoke-on-Trent, Royaume-Uni
4,9
Excellent
2 k avis
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Réponse de Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great
Layout was really good.
The salesperson, Josh, was lovely! Really helpful, knowledgeable and not pushy - he made the buying process quick and stress free!
21 janvier 2026
Réponse de Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The best quality sofas we could find…
The best quality sofas we could find plus Vicky at Stoke was amazing in fact all the staff were very helpful and pleasant. We visited 3 times in all they were not pushy at all & Vicky got right on our wavelength with what we needed and offered great advice. Looking forward to the delivery in a few weeks thanks Sofology.
25 janvier 2026
Réponse de Sofology - Stoke-on-Trent
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
Réponse de Sofology - Stoke-on-Trent
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
Réponse de Sofology - Stoke-on-Trent
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
Vicky was what made our experience!
Vicky was what made our experience so great! She was so helpful throughout, so so easy to talk to but at the same time applied no pressure and just let us think it all out before going ahead. Not like some where you get hounded to the point it puts you off. Would 100% want Vicky again if we ever needed other items!
25 janvier 2026
Réponse de Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Vicky. Have a great day 😊
Don't always leave reviews but excellent service
Don't always leave reviews, but wanted to share the experience received from Samantha from Stoke store. Sam assisted us on the first visit when looking for chair and was really helpful. Second visit purchased said chair. She gave us some useful tips on looking after chair, wasn't pushy let us make our decision and we sort Sam out to seal the deal.
23 janvier 2026
Réponse de Sofology - Stoke-on-Trent
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Réponse de Sofology - Stoke-on-Trent
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Fantastic experience at Stoke on Trent Sofology…
We’ve had a fantastic experience today at sofology. Sam was brilliant and really looked after us. Gave us space and time to look around but then was right on hand as soon as we needed guidance and information about the choices avalable. 5 star service ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
24 janvier 2026
Réponse de Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Réponse de Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Visited Sofology
Visited Sofology, festival park stoke on Trent today.
Ordered my beautiful sofa with Sam, everything was explained so well with no sales pressure at all.
I felt so comfortable, Sams customer service is amazing.
Sam is both professional and friendly and I am so excited to receive my sofa 😊
24 janvier 2026
Avis spontané
Réponse de Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Very informative and helpful
Very informative and helpful, thank you Vicky at the Hanley SOT branch. Always choose Sofology, the best furniture around!
23 janvier 2026
Réponse de Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Sofa arrived in the wrong material.
7 mars 2025
Réponse de Sofology - Stoke-on-Trent
Hello Mrs Booth,we are sorry to hear something is wrong. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Réponse de Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The service I got from Sandra was absolutely first class
The experience was first class. Sandra was very helpful and patient. She did not try to rush me into making a decision. If only staff in other areas of retail were the same
19 janvier 2026
Réponse de Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Sandra, we will make sure to pass this on! Have a nice day.
Excellent informative,constructive and…
Excellent informative,constructive and at times humorous assistance from Leon at the Stoke-On-Trent store.From start to finish,the advice was superb and would certainly recommend to others especially regarding the non pushy approach! Amanda and Ged. ToonToon
18 janvier 2026
Réponse de Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Lovely
Lovely, friendly and very helpful staff, offering good advice without being pushy.
18 janvier 2026
Réponse de Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Sam was very helpful
Sam was very helpful. She listened to our requirements and gave helpful advice.
18 janvier 2026
Réponse de Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Sam, we will make sure to pass this on! Have a nice day.
Had the pleasure of meeting James today…
Had the pleasure of meeting James today whilst browsing the store for a new sofa. Lovely gentleman, made both my husband and I feel at ease. Thank you
18 janvier 2026
Réponse de Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for James, we will make sure to pass this on! Have a nice day.
Vicky is a really good sales assistant…
Vicky is a really good sales assistant . She is very thorough and friendly at the same time 😊😊
17 janvier 2026
Réponse de Sofology - Stoke-on-Trent
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
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