I arrived looking for a certain sofa i found online and Miles sales assistant was very helpful, explained what i needed to do and gave me lots of information about taking care of new sofas. Very good... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementClifton Moor Retail Park, 10 Hurricane Way, YO30 4XU York, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
When we walked in we were greeted by Tim, he welcomed us and we had a quick chat then he left us to look round. We didn't feel overwhelmed or pressured into buying which is refreshing. We left to look... Voir plus
L'entreprise a répondu
In January we had very good help and advice from the store manager. In April we returned to place an order for a 4 seater and 2 seater sofa and had excellent support from Chris Harper Barrett. The who... Voir plus
L'entreprise a répondu
Approachable, knowledgeable staff without the "hard sell". Honest advice which means you leave the store confident you have made the right decision.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Clifton Moor Retail Park, 10 Hurricane Way, YO30 4XU, York, Royaume-Uni
4,9
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Relaxed and honest
Tim was attentive but not intrusive. Clear information and relaxed, no pressure sale.
7 février 2026
Réponse de Sofology - York
Thank you for awarding us 5 stars!
Réponse de Sofology - York
Thank you for choosing Sofology!
Réponse de Sofology - York
Thank you for your 5-star review! We appreciate your feedback and are glad you were satisfied with our service. Let us know if you need anything else.
Friendly service and good variety of items to try
After initial contact with a friendly sales representative we were allowed to wander round and try the varies items. The showroom was well set out with prices and sample material there to view.
When a decision to purchase was made the sales representative was helpful and knowledgeable and explained and the ordering process and delivery procedure.
4 février 2026
Réponse de Sofology - York
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Great customer service
Great customer service. Lacked more examples of the different types of sofas / chairs that could be bought.
1 février 2026
Réponse de Sofology - York
Thank you for your kind words about our customer service - we’re really glad you had a positive experience. We appreciate your feedback regarding the range of examples on display and will certainly take it on board as we look to improve. We hope to welcome you back again soon.
After looking for more than 1 year for…
After looking for more than 1 year for a new sofa, finally found one at Sofology. The colour, size and fabric fo with our existing furniture. Very friendly and expert service from Tim Jones.
2 février 2026
Réponse de Sofology - York
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Nadine was super helpful!!
Nadine was super helpful both yesterday and today. I was so indecisive as we’ve never gone for such a large sofa but we really wanted it to be a statement piece. There were a few things that needed tweaking the next day and she really made sure that I took my time, didn’t rush me and tried to think of different options. Could not recommend more. 🥰 Thank you Nadine! I couldn’t have done it without you. Xx
1 février 2026
Réponse de Sofology - York
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
No pressure sales
We found the furniture we wanted, staff helpful, and no pressure selling
29 janvier 2026
Réponse de Sofology - York
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great service!
Tim was such a great person and sales person.
He was super helpful and made the whole process of buying the sofa easy.
He told us in detail about all the additional extras with great detail and really knew about the product.
30 janvier 2026
Réponse de Sofology - York
Thank you for sharing your experience Maisie
Réponse de Sofology - York
Thank you for awarding us 5 stars
Tim was great to talk with
26 janvier 2026
Réponse de Sofology - York
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Tim. Have a great day 😊
Very helpful and got us sorted with…
Very helpful and got us sorted with what we wanted.
25 janvier 2026
Réponse de Sofology - York
Thank you for awarding us 5 stars Mr Stephenson
Excellent service
Excellent service, very attentive staff
Sofas actually very well priced as cushions come with sofa and more size options available
25 janvier 2026
Réponse de Sofology - York
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had a great customer service experience at Sofology. Your kind words and perfect rating of 5 out of 5 truly mean a lot to our team.
Nice store
Nice store, lovely people, too many options for each sofa and easy to find relevant information. Nadine was very helpful and explained everything to me clearly.
22 janvier 2026
Réponse de Sofology - York
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Gemma was extremely helpful and very…
Gemma was extremely helpful and very knowledgeable
25 janvier 2026
Réponse de Sofology - York
Thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great service
No pressure, good knowledge, great chap. Hate being followed around but Tim didn’t but was always there when I had a query and made my shopping experience a pleasure.
21 janvier 2026
Réponse de Sofology - York
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Great experience at the York Store
Lovely staff at the York store - we original met Stacey when we were browsing, there was no pressure and we were left to browse in peace. Stacey was available when we needed advice but again no pressure to buy. We returned a week later to purchase our new sofa and chair. Chris guided us through the process, he was really helpful and knowledgeable, again there was no pressure and we are really happy with the whole process, coffee was good too!!! We are really looking forward to our new sofa and chair arriving and based on our experience so far would definitely recommend Sofology.
21 janvier 2026
Réponse de Sofology - York
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Lovely sofas
23 janvier 2026
Réponse de Sofology - York
Hi there, thanks for your 5-star review, we really appreciate the feedback!
It was nice not to be rushed and…
It was nice not to be rushed and pressured into an important decision,but we were given good information and looked after by a lovely lady
23 janvier 2026
Réponse de Sofology - York
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Excellent sales man Tim Jones
Excellent sales man Tim Jones , very knowledgeable and professional with great customer skills.
22 janvier 2026
Réponse de Sofology - York
Thank you for taking the time to leave a 5-star review!😊
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.