SoftLoft Avis 3

SoftLoft overhauled our existing Magento e-commerce site. This involved redesigning the user interface for better user experience, integrating advanced analytics for better decision-making, and optimizing the site for mobile responsiveness. They also enhanced our site's security and implemented a more efficient content management system. Following the launch, our website saw a significant surge in visitor traffic, a noticeable decrease in bounce rates, and a marked improvement in conversion rates. The feedback from our customers has been overwhelmingly positive, particularly praising the ease of navigation and the overall enhancement of the shopping experience.

After $2900 and almost 3 months later what we have is: The same theme, with a different accent colour and updated hero logo

Links are not allowed on Trustpilot, please do contact us and we will happily share their “progress” in form of Screenshots) - As you will see, we have gotten the theme we purchased, with our products, a few extensions installed and a changed colour.

During the MVP, as we have provided all the changes and improvements, we wanted we have been told that it will go over the MVP budget, so they must be added to the next phase.

After we have gotten the link for the website with soft-loft's claim that it’s “Done”. We could not believe what it has been presented and we have asked for a report of time spent - Again, available upon contact. This will fully illustrate the type of service they offer “9 hours = $360 for Home page modifications” - No modifications have been done - Almost 4 hours for Menu/Footer updates – As you can see, there are NONE – The “ready” website still contains references/content from the Theme.

Now, here it comes when we have brought it up to Petr Datsko (Their CEO) and another lot of issues arose

Needless to say (As it has already been mentioned) - The professionalism is not in the discussion. Not that we are trying to march the “Client is always right” approach, but the rudeness with which we have been treated and the feeling of being cheated were very strong. He did not (After hours of communications – Again: Feel free to get in touch with us, we are willing to share our whole communications) even consider listening to us, and adamantly claimed that the way our money have been spent is not our problem, as long as they have completed a few points from the Requirement Document.

On a closing note, after almost a month since we have gotten the website and thinking this through, we don’t want this review to come off as Desperate or as a cry for attention, we have made our peace that we won’t see the money and that we have wasted our time with this company. But we really don’t want someone else to end up in the same situation we did.


Signed,
DroiX Management – Eugene and Cristian