Softserveclothing Avis 

I ordered two sweatshirts in August one of
Them was a preorder which was fine but they charged my credit card. Communication was good for a while but now the emails won’t go through, they have canceled my order and have not credited my card. The credit card company is involved now. I would say “Buyer Beware”

This company is a nightmare to deal with, I ordered 2 sweatshirts on August 6th,I’m still waiting to receive them almost 3 months later! I have emailed them on numerous occasions only to be fobbed off with ridiculous excuses. Disgraceful way to operate a so called business! I wouldn’t touch them with a barge pole ever again.There is even a real review page for this scam company, where real reviews are published not the one that their site publishes with fake reviews!

I ordered a regular in stock hoodie and a special order hoodie and paid regular price $65 + $69 = $134. When I did not receive the hoodies within a three week period I asked customer service for an update. They told me since one of the items was special order it would ship at the end of the month. End of the month came and I asked for an update. Special order item was not out of production and its not ready to ship. I canceled the order. Guess what happened next. They shipped the in stock item separately. LOL. Sent me an email explaining if I didn't want it send it back. I kept the item. I didn't want the hassle of sending it back. Its not a bad hoodie its soft but just not worth $65. Two weeks later still no special order item. I asked for an update and it isn't ready and they cant tell me when it will be ready. They keep asking me to pick another hoodie. I don't want another color hoodie. I got one they sent and its ok. I just want to cancel the order and give me a refund. I have asked for the remainder of the order to be canceled and refund me the money. guess What? Several days later No refund and no special order item yet. Stay away from this company.

Took over a month to get the sweatshirt. It never even shipped until I reached out. Finally received it and it’s total crap. It’s literally a cheap a$$ sweatshirt that’s been sewn inside out. So your basic thin cheap sweatshirt turned inside out. There are threads hanging off of it all over the place. Plus 2 sizes too small. Can’t believe I paid this much for this crap. And if you want to return it then you have to pay to ship it back. It’s like your regular internet scam company. Total crap.

My hoodie started to pill even before I washed it. Wish I had read the reviews before I ordered. Definitely not satisfied with it .

Sent wrong sizes wrong colors. And took forever to receive. Buyer beware.

I made two orders. One in early July and one in early August. Neither order has arrived. I keep emailing customer service and I'm always told that the colors that I have picked are behind due to lack of materials but that they could ship other colors out immediately. However, when I look online, the colors that I have picked clearly state that they're ready to ship today. Something is very fishy. I feel like I've been scammed.

I ordered from soft serve several things one of the things that came was a zip up Hoodia that I received broke amd some of the clothes were to small there is no phone number to reach then i sent email after email fi ally reached a email back I had to PAY put of my own money to return the items its been over 2 months and still have not received even and answer back about my items nevermind the sweater that was broke or my money I would neber order from them again and I suggest u don't either if undont know your size or don't want to receive broken zippers on Hoodies theu don't even respond back to your emails

NOT WORTH THE $$!! SCAM!!!!! The clothes are super soft on the outside but not soft at alllllll on the inside!! So please be wary! They also aren’t stretchy at all and fit kind of weird. I tried to return and had to pay for shipping myself and still haven’t gotten my money back

Soft Serve Clothing Co. still has not sent my order, never applied the 50% off discount, and will not respond to my emails, the only form of “contact,” or “customer service” with this company! Don’t waste your time or $! Buyer BEWARE!

Buyer beware of this company. Quick to take your money but nit so quick to ship products or cancel orders for refunds when requested.

I purchased a shirt and pants for my daughter and was promised a ship date. That came and went. Promised another date for shipping. That came and went. Every time I contacted them to cancel the order always had to wait for them to talk to "higher up". Amazing after that was told it was shipping the next day. Well I waited another week and nothing. At this point I don't want the items and ask for a refund. Told they could not refund as itvwas shipping. Fast forward to today now they claim it was sent and delivered which is NOT the case. Our mailman personally hands us our mail daily. They feel this company is scamming me. So months later they have my money and I have nothing. Ugh. BEWARE

I ordered a hoodie and it was delivered quickly. It was soft and nice however after washing it (I followed the directions for washing), it did not told up. The soft fluffy outside turned rough and the fabric began to pill badly.

They advertised today only special buy 1 get 1 free. Clicked on the appropriate link, added 2 items to my cart and the second one wasn’t free. There wasn’t any special promotional code to add. Tried to give the mad 😡 face on FB and it wouldn’t allow me to. Tried to write an unhappy response and this also got removed immediately by the company. Sounds like a scam to me.

I ordered a loungewear shirt on sale for $39 with the promotion for a free pair of joggers with any purchase. I thought it was a pretty good deal at the time. Unlike other reviewers, I received my order fairly quickly (within a week). My problem was with the quality. The second I opened them I said to my partner, I think I just got scammed. They just weren’t soft. The pilling on the joggers is awful. I wore the joggers all day and they already look terrible. They are not that soft. I was expecting unbelievable softness, but it was really just like a pair of Walmart joggers. they aren’t plush, and they aren’t particularly smooth. I’m glad I didn’t pay full price, but it’s still painful that I paid any money for these. The loungewear shirt is more normal, it isn’t made of the same material as the joggers so hopefully it will last longer. But again, it’s nothing special. What I found really weird is that you can’t write a review on their website. They have 11,000 reviews, but no button to write a review. All of their reviews are mysteriously 5 stars, too. I would try to get a return, but like I stated, I wore the joggers for a day, so they are now unreturnable. And I got them for free so I guess it’s not really worth it. I just want to warn others before they, god forbid, pay full price for these pants.

I recently purchased a hoodie for myself, daughter and her boyfriend as well as two t-shirts for me. As they were coming from USA and I'm in Australia, the time was reasonable. The products though were great! The clothes are the softest I have ever had, and really warm. I am so happy with my purchase and contributing to sustainability.

Ordered from Soft Serve Clothing back in the summer. 4 hoodies, one for me and one for each of my daughters. Took 8 weeks to receive even though they promptly took my payment. Every email was an apology that they were short staffed due to COVID and an assurance that my items will be shipped “by Friday.”
I wasn’t unsympathetic but I told them that their advertising was still saying the items were “available to ship today,” and if they were EIGHT WEEKS behind they should either say that or stop soliciting new orders.
When my shirts finally arrived, mine had a seam in the right sleeve that was not sewn in several spots. The quality is also crap. They’re literally cheap sweatshirts sewn fuzzy side out. I spent over $200. They refused to replace or refund my shirt and asked for photos (which I provided). I started to provide honest feedback on their facebook posts. I was cordial but honest about the shipping, the quality and the customer service responses. They responded by BLOCKING me from commenting on their FB, but still did not respond. After 4 follow up emails and 3 months I finally requested a full refund. They refused to refund me my purchase, but they did offer to replace the sweatshirt, which I accepted. So now instead of $240 on 4 crappy sweatshirts, I paid $240 for 5.
My kids never wear them. So disappointing.
I made the purchase because all the reviews were glowing. Now I know why. They delete all negative reviews and block disgruntled customers.

Echoing what others have said: these clothes are NOT soft, they are merely sewn inside-out! Definitely not worth the high cost. I’ve had more comfortable clothing from dollar stores!

DO NOT WASTE YOUR TIME OR MONEY So I decided that I would try out this company because of a promotion they had going for a free mystery hoodie with purchase so I make my purchase and select my size for the free hoodie . And I’m talking about 60 for a pair of joggers 😳 that are made inside out ... that’s what I find out when they arrive anyways, and there’s no free hoodie either so now I’ve spent 60$ on joggers that are literally just inside out.... and no hoodie and now they are telling me to bad I didn’t get it because I didn’t order it ??? Ummmm yes actually I did .... I would never spend that much on sweatpants unless I was getting the hoodie as well ..... DO NOT WASTE YOUR MONEY ON THIS COMPANY THEY HAVE HORRIBLE CUSTOMER SERVICE AND THEY SCAM PEOPLE AND WONT TAKE RETURNS OR GIVE REFUNDS

Soft serve clothing quality is garbage and so is there customer service. Their material is great for the first 30 minutes, then the piling starts and your sweater is ruined. DO NOT WASH. THEY FALL APART. They don't return customer complaints because they know their products are trash. Do not spend your money.

I received my sweatshirt very quickly, which was great. It was so soft and I couldn't wait to wear it. I wore it twice before I washed it, just in case it would look different after washing it. I washed it exactly as they suggested and it turned out looking so pill-y and worn. I was so disappointed. I immediately contacted them, which they got back to me pretty quickly. They asked me to send photos of it, which I did - I had taken some right away after it dried. Instead of having me return it and refunding my money, they gave me suggestions on how to take care of the sweatshirt including how to try to remove the pilling. I will definitely not be buying from them again and I definitely do not recommend them.