Soho Home Avis 

There was an issue with the delivery of an item from my order. It has arrived broken. I spoke to Gabrielle from customer service about it who was very understanding and helpful on the phone. Once I had sent her the email with the photos of the broken item within less than an hour she had it replaced and organised the delivery to my home.
Amazing customer service from Gabrielle and Soho Home!
Thank you very much indeed!

Further to a review I did about Carlisle bedside tables, it has now been over 10 days since they delivered a broken one and we are still awaiting a replacement. Having gone back and forth with customer services, being told that they are looking into this as a matter of urgency I am sorry to say that there has been no resolve and it feels very unlikely that they are taking this seriously. Whilst the lady dealing with us has been amenable, it feels like she does not have the ability to provide us with a solution and has very politely put us into a holding pattern.

We have tried to be as accommodating, even suggesting that we will accept a new drawer or at the very least for them to send someone out to fix the broken drawer. She has responded to say all three options are disable, however had not actioned any of them.

We keep getting told that the warehouse is doing quality control checks and that they are waiting for images. In my last email to them on Saturday, I asked (genuinely) how it takes 10 days for this to happen?

I would not recommend buying furniture from this company. As someone who buys online all the time, especially furniture, sadly they do not meet the customer service expectations. Severely disappointing and will be trying to recover the costs from our credit card company

Linda solved my problem immediately! Thanks Linda<3

Had a problem with delivery and online support sorted it. I'm so grateful :) and it was refreshing to deal with an actual person rather than a completely useless bot.
I love my purchase; the quality is immense.
Happy customer. Thanks so much.

SohoHome puts their customers first by ensuring efficient and friendly communcation and always having solutions to returns, exchanges and deliveries. It goes without saying that the quality of the items themselves are incredibly high and we've been very happy to continue furnishing our home with them. Shout out to Gab and Carol at the online team!

Their products and customer service are excellent—we absolutely love our new dishes.

The only area for improvement would be shipping. Our order was delivered by FedEx and unfortunately left in our neighbor’s driveway, which was concerning given the size of the order.

That said, Soho Home was incredibly helpful and responsive in resolving the situation, which we really appreciated.

Had an issue with a product - emailed and was sent a replacement and the packaging to return damaged item. Quick, polite, Superb service from Adnan! Thank you

Gab from soho home was absolutely brilliant. She went out of her way to resolve an issue I had and had a wonderful telephone manner. I was dreading the admin call expecting I would get a ‘jobsworth’. Gab was the exact opposite of that. Great work soho home!

Bespoke rug ordered 12 months ago still hasn’t arrived. Communication from Soho Home non existent. I expected better.

Always on hand to sort any issues. Adnan is a great asset to your team.

We have had such fantastic experience from the very beginning and Jill has been very helpful and went out her way to help us!
We would highly recommend Soho home to our friends and family!

The products I have purchased from Soho Home are always beautiful - and are the items everyone unfailingly notices and compliments. The customer service is also brilliant - friendly, prompt and leaves you feeling like no question is too small. Can't fault them!

A huge thank you to Sophie! We place so many orders with Soho Home, and she is always there to help with anything we need, from orders to any issues that come up. Nothing is ever too much trouble. We really appreciate all your help and support. Thanks Sophie!x

Good Afternoon;
Just taking the oppportunity to thank GAB at SOHO HOME for resolving an issue I had, not only was she quick & efficient, she made the process incredibly easy. I really can't thank you enough.

Your customer service is impeccable, you are an asset to the company.

All the best.
Lii, on behalf of Anna L-R

I spoke to Linda in customer support Saturday morning and by Saturday afternoon my enquiry and order was resolved. So happy with the service today. Thank you Linda.

Tiffany responded to my query within 10 minutes of the email being sent and resolved the issue! This was also outside of traditional working hours (9PM), so truthfully I wasn't expecting a response until the following day. Great experience!

Following a malfunction with our bathroom light, we returned to Soho Home to arrange a replacement. As they no longer worked with the original supplier, Daisy took it upon herself to resolve the issue.

Despite the process taking a few months, Daisy’s perseverance and tenacity never wavered. She not only sourced a replacement but also ensured it perfectly matched our original light — something we truly didn’t expect.

Her level of dedication and commitment is exceptional and stands out as some of the best service we have experienced in any industry.

Thank you, Daisy, and Soho Home

Tiffany was great. She organised another delivery service to deliver to us quicker when their usual delivery service was unable to deliver quickly enough

Sad to say, our purchase from Soho Home has been a horrendous experience. They are completely unable to work with their delivery partner to achieve delivery successfully scheduled, despite the item being in stock. It's nearly two months now since our purchase. They were supposed to deliver this morning but we got a call during the delivery slot to say they didn't bring enough people to lift the unit, so that's another failed delivery. Just hopeless.

Over a week later they aren't even responding to attempts to contact or escalate. Complete inability from Soho Home to respond to the issue, to deal with the complaint, or to take any remedial action.

Strongly advise people not to buy from Soho Home. We are £2.5k down and no product in sight. Next step small claims court.

Sophie was incredibly helpful in resolving an issue we had with a warped mirror, and then a replacement that unfortunately arrived chipped. While the situation was frustrating for us, she handled it with care and made things right, which we truly appreciated.