SOLARhome Avis 

Searching for the right vendor to install a Solar Panel system, without prior experience or know how is a challenge. Through this journey of reading, asking around and taking different offers (without going crazy) I found solarhome with the strongest offering. They were also confident about their proposal and design where half of the companies refused to provide an offer because of my flat roof.

The winning points - IMHO
1. Top quality panels - do your research
2. Top quality batteries and inverter from Huwaei - also looks nice when installed
3. fairly fast turn around times from sale-> to inspection -> to fitting the system
4. Guarantee and after sales support -

Credits to Ben (sales) who was pretty honest about the offer and was happy to discuss diffrent aspects of then offer and to the crew that fitted the system doing a very clean job.

The equipment looks super sleek, the wiring and installation of the panels was really good. The provided software that comes along with the system is pretty solid and it will get yoi hooked with the graphs and status reports!

Good job, im pretty happy ! Would recommend to friends and family.

The company provided excellent information about the products they install and the guarantees provided with the installation. Their staff were very efficient with their communications and kept us well informed on the progress of our order.
The surveyor and installers were knowledgeable, efficient and courteous. The whole installation went smoothly and the panels are working successfully.
They installed 11 panels and battery storage on the 2/11/2023
I would recommend them to other people.

Brandon was very well trained and really sold the product. Was disappointed that I was informed that it would be cheaper to get a contractor to install bird proofing and that the solar home bird proofing would be expensive. after install I got some quotes for bird proofing only to find that it would cost me the same price and some quotes were more so make sure you ask for bird proofing. Had a couple of problems with the panels after install, first one was one of the connections on the string was missed which is easily done considering that they were in a rush so only had one string working but customer service were quick to reply and got an engineer out that day, felt sorry for him as it was late and he had travelled far from another job. The second problem was that I found that I had the 10 millionth promotion panel as you could see the marking left on the panel from the skickers, I informed customer service and they send the installers next morning to swap the panel. The Electrician I think his name was Dave did a very tidy job on the inverter and battery install that I was pleased with. The installers were very quick with the install and finished that afternoon. Would definitely recommend Solarhome but would advise to be adamant in getting the bird proofing installed. I’m just wondering if solar home are strict with the installers and putting them under pressure to do a job and knock to get lots of installs in as quick as they can and that bird proofing would hold them up maybe.

We have had our 11 solar panels fitted by SOLARhome in April 23 . We have been very happy from the start of this process which involved the initial visit for the overview of the product, survey, and installation . We found we could fit an extra 2 panels after the survey and this modification was easily implemented. We decided on the SOLARhome installed panels as their use of glass on both sides of the panels was a clear benefit for the long life of the panels and electricity production. Furthermore the process to obtain information from the installer to import excess electricity into the grid was smooth, as I've heard from friends that this process took a lot longer with other suppliers.

Since the install we are very happy to give 5 stars out of 5 where the panels have provided enough power to provide the electricity we need and to offset our gas bill. Even in mid October, on clear sunny days, the 11 panels were producing over 20 kWh, double our daily use.

The customer services were very helpful when we queried to modify the battery settings using the app in order to charge the battery from the grid using the cheapest rate. If you do this, make sure the battery is also set to " discharge " for the remaining time as the battery will not be fully utilised and the grid power will be the primary source our power.

EG Battery settings using TOU :

00;00 - 1:59 discharge (to power home )
2:00 - 5:00 charge ( from grid )
5:01 - 11.59 discharge ( to power home )

Very happy we went with SOLARhome

5 stars for work done but 4 stars for returning calls for questions that required an answer asked the boss about batteries never returned call other than that superb service

What they said they provided
Very happy with their service trustworthy company

Very pleasant staff who were very helpful.. Job was done very efficiently.

Had a great experience from start to finish, with the added bonus of speaking with technical support who has explained everything in simple layman’s terms. Surveyor was excellent and helped us make the decision to have a battery fitted (well worth having). Fitters were excellent, rang ahead day before, all very courteous, knowledgeable and professional. All completed within the same day. Had some issues with understanding how it works and what we should be seeing on the app. All explained over the phone from tech support.
Cannot fault the whole process. Also there is a referral system in place, worth using if you like to tell your neighbours all about your solar etc.
Thankyou

Very good from start to finish would highly recommend

Happy with all so far. I would recommend them. Fast acting, replying to calls. Very good.

Sales guy was much more informed than others from the companies I have approchaed. The actual installation went very smooth and the team went the extra mile to ensure all cables are passed in such a way that no drilling was needed, but still remained hidden behind the walls.

Genuinely excellent company. Brilliant customer service from all: salesperson, office staff, follow on support. I’ve been so so delighted with my solar panels and the amount of electricity they generate. Am now saving up for a second battery as my first is full by lunchtime most day. No hesitation in recommending solar home or solar panels!!

Got quote from another company and it just showed the commitment and belief to the product that Solar home have. Great knowledge, fab service, overall project management wonderful and results have been worth every penny.
Highly recommended, to everyone I know who'll stay still long enough to let me tell them about it!

Sales person informative and easy to liaise with. Office Management responsive and helpful. Installation straightforward and efficient. Product of good quality and Solar Panels look smart.

Good sales team, but unfortunately the after sales service is not very good.. you can't call someone directly to sort your technical problems out, my friend had to wait weeks to get an inverter issue sorted!

Put the panels up with in a day. Showed me the connections box. Only thing is I wasn't shown how to connect to an electricity supplier.

All went well, clean tidy & efficient workmen.

Solarhome were a little slow off the mark possibly due to equipment availability but the install was done very well, professional team and very tidy install. The system is brilliant and works very well almost eliminating our energy bills.