8w folding solar battery maintainer kit. Product arrived quickly, well packaged, fits in the glove box and charged the vehicle. More importantly the UK customer service was excellent. Issues... Voir plus
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8w folding solar battery maintainer kit. Product arrived quickly, well packaged, fits in the glove box and charged the vehicle. More importantly the UK customer service was excellent. Issues... Voir plus
L'entreprise a répondu
I contacted Alex at Solar Tech Support. Alex gave me excellent advice how to check that my dual control unit was effectively working and sending power to both my leisure and engine batteries in my... Voir plus
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Had a problem with the solar panel on my boat not charging the batteries. Phoned the company and had a very useful & helpful conversation with technical support. The problem was identified as a dama... Voir plus
L'entreprise a répondu
About to change my leisure battery and wanted to ensure I understood the new MPPT pro App and what the controller was doing and how I could access it (installed 2019). Dropped an Email to Solar Tech a... Voir plus
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Established in 2000, Solar Technology International is an award-winning company at the forefront of solar innovation. Our solar systems are popular in the leisure vehicle (caravan, motorhome and campervan) market as well as in the marine sector. Our product brands are PV Logic (solar panels), SolarMate (solar lighting) and Hubi (off-grid lighting and power) We also provide bespoke solar solutions for OEMs to power equipment in remote locations or where there is no grid connectivity.
Royaume-Uni
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have been in contact with Alex Tomlinson on several occasions - his knowledge and advice has been excellent - great advice when trying to navigate around solar panels and associated electrical systems , all given in easy to follow procedures

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Had an issue with my panel and Gareth and the team could not of been more helpful ensuring a replacement with speed and courtesy

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This is a company with real people, who care, their help, service and responses to my emails, have been prompt and very helpful.

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Had a problem with the solar panel on my boat not charging the batteries. Phoned the company and had a very useful & helpful conversation with technical support. The problem was identified as a damaged panel. Had a follow up email within an hour of my conversation with links to replacement panels & a discount code. Much appreciated!
I ordered the new panel on the 22nd. It was shipped the following day and arrived yesterday evening.
Brilliant service, thank you. I don't think you could improve on that.

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I contacted Alex at Solar Tech Support.
Alex gave me excellent advice how to check that my dual control unit was effectively working and sending power to both my leisure and engine batteries in my camper.
I very much appreciate the help and support from Alex who quickly responded after I sent my request for information.
Cheers
Steve M

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8w folding solar battery maintainer kit.
Product arrived quickly, well packaged, fits in the glove box and charged the vehicle.
More importantly the UK customer service was excellent. Issues with using the vehicle's 12v socket and battery but Alex guided me through the ODB power option: including how to find the ODB port and checking I had found the correct ODB to 12v socket adaptor.
Top marks!

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The products from Solar Technology are of good quality, innovative and much better than cheaper alternatives that can be found at other well known online retailers or market places. That said I had some issues correctly configuring a trickle charger that also required a controller to be used with an AGM battery which is located overseas, so trouble shooting was a little stop/start spanning several months. That said, Alex T. provided excellent support throughout, was patient, informative and resolved my issue with the minimum of fuss.
The only advice I'd give to Solar Technology is (a) that an initial upsell opportunity was missed when I didn't realise that a controller would be required to use their trickle charger with an AGM battery and it was only through a little Q&A with Alex T. that I realised this would be required, the website could be a little clearer in this regard and (b) the instructions supplied with these particular products could also be a little clearer for novices such as myself. If the information that Alex T. supplied could hvae been included in the trickle chargers manual, or included with the controller then I could have used the product correctly from the outset without having the need to bother the support team, but when they were called upon the team were great.

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I had a problem with my battery I purchased in 2021, it was picked up repaired and returned to me within a week - excellent customer service.

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I had a technical issue with my MPPT Pro solar charger. As a complete electrical ignoramus I was concerned I would never get it working again.
I got in touch with their tech support and received, within a very short time the most excellent advice with superb step by step instructions. I followed those and everything is once again working perfectly.
It unusual to have a company that provides an excellent product and then backs that up with responsive, spot on technical support, several years after original purchase.

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I have never experienced such superb tech support before. !
A query I had on about connecting their solar panel fitted on my motorhome to a Jackery power bank was dealt with very promptly and with detailed explanations and advise. It led to further questions and a series of email exchanges . Each one dealt with in a prompt , friendly and professional way.
Alex is a credit to the company !
Would not hesitate in using the company again and in recommending them .

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Very poor quality solar panels, 2 panels failed within 2 years and now refusing to replace as outside a 2 year period from the original purchase!! They advertise a 4 year warranty on their website!!! DO NOT BUY FROM THIS COMPANY.

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I received a prompt response to a pre-sales email enquiry, my various questions were answered (at length) and the following discussion withe technical expert via several more emails was also conducted speedily. I was not made to feel ignorant of the solar principles and finished the discussion having found out what I needed to know and more. So I bought the items I was interested in and they will arrive soon! Customer Care is easy if you actually care, and have experienced people to field queries. Competitors take note - this is how pre-sales support should work.

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Spoke with Alex. Very helpful. Good Company. Unusual these days

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I updated my motorhome to Lithium batteries and asked Solar Technology support for help in updating the solar system. Their support was brilliant and they could not have been more helpful

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I had an excellent experience with Solar Technology’s customer support team. After encountering an issue with my solar panel, I reached out for help and was met with prompt, professional, and incredibly helpful assistance. Alex from support guided me through troubleshooting steps, providing clear instructions and even diagrams to help diagnose the problem.
When it turned out to be a faulty panel, the company quickly arranged a replacement under warranty. The new panel worked perfectly, charging my Hubi battery as expected. What stood out the most was their commitment to ensuring I had a working solution, even offering DIY repair tips for those comfortable with minor fixes.
The level of customer service I received was outstanding—fast responses, friendly communication, and a genuine effort to resolve my issue. I highly recommend Solar Technology for both their high-quality products and their fantastic after-sales support. Five stars! 🌟🌟🌟🌟🌟

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About to change my leisure battery and wanted to ensure I understood the new MPPT pro App and what the controller was doing and how I could access it (installed 2019). Dropped an Email to Solar Tech and the got an extensive and helpful reply (same day) from Alex in the support office. I followed this up with another question and got the same prompt and helpful response. First class service. Thank you

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The solar is fitted to my Coachman 665 caravan, it’s out of warranty but the service I had from Alex and the team was exemplary, I couldn’t connect via Bluetooth, Alex gave me options via Email and links to their help line, still no joy so it was agreed, at no cost, just postage, to send the controller back for inspection. Sent it on the Monday, had a call pm on the Tuesday, faulty Bluetooth module, £20 to repair, paid over the phone, unit arrived pm on the Wednesday….perfect, fantastic service and everyone I dealt with was exceptional, would not hesitate in recommending. Colin

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Alex was super helpful, we didn’t even buy anything from them, was just looking for advice on the equipment and nothing was too much trouble, even emailed me documents. Highly recommend

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Although had my solar system fitted 6 years problem which effected the output.
Asking for advice Alex gave me the answers I needed to check out the system once I cured the initial problem.
Thanks for your assistance and impressed that you were so willing to help after 6 years.

Réponse de Solar Technology International
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