Decent products and prices. However, I chose a specific delivery date and then it was delivered 3 days early while I was at work. Was unable to take calls from courier as was in meetings so they just... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This was the first time I have ordered from Solid fuel Hub. They offer a great service, kept me updated with the order and have a pro active approach to customer service to resolve an issues. Will def... Voir plus
L'entreprise a répondu
Price and speed of delivery. Third time of ordering, and expect to use again each winter, main challenge is deciding whether to buy half or whole pallet. Converting wood burner to use a mix of coal... Voir plus
L'entreprise a répondu
Great service all went perfectly good price too! Will buy more. Delivery firm NOT 'Solid Fuel Hub' was a day late delivering order! This was out of the control of seller but was the falt of Palletwa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Solid Fuel Hub is one the UK's leading suppliers of Smokeless Fuel, Firewood, Wood Pellets and Coal Bunkers. Fast Delivery across the UK . We are your one stop shop for smokeless fuel, house coal, logs and wood pellets at low prices. Our simple website and ordering system means you can shop quickly and easily to get fast, reliable, quality consistent solid fuel to your home. We deliver palletised solid fuel across the UK including the Highlands and Islands.
Coordonnées de contact
Cheeklaw Centre, TD11 3EL, Duns, Royaume-Uni
- 0808 196 8713
- hello@solidfuelhub.co.uk
- solidfuelhub.co.uk
4,4
Excellent
38 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Solid Fuel Hub
Thank you for your great review. Hope to see you again
This was the first time I have ordered…
This was the first time I have ordered from Solid fuel Hub. They offer a great service, kept me updated with the order and have a pro active approach to customer service to resolve an issues. Will definitely purchasing my wood pellets from Solid Fuel Hub in future
10 juin 2026
Réponse de Solid Fuel Hub
Thank you for your wood pellet custom. We hope to see you again
We ordered and we were supplied with a…
We ordered and we were supplied with a delivery date , they hit it to the hour which is important to us , can't fault their service or product.
1 juin 2026
Réponse de Solid Fuel Hub
Thank you for your great feedback
Poor customers service and delivery courier
Decent products and prices. However, I chose a specific delivery date and then it was delivered 3 days early while I was at work. Was unable to take calls from courier as was in meetings so they just left it on the road without approval leaving it susceptible to theft. When I contacted customer service the phone kept ringing out and then received an email saying it would be investigated and they contact me on the following Tuesday. 3 weeks later and 2 followup emails and I've had no response.
15 mai 2026
Avis spontané
Excellent SERVICE above and beyond and…
Excellent SERVICE above and beyond and by the way the call is very very very very very good
1 mai 2026
Réponse de Solid Fuel Hub
Thank you Robert, we really appreciate your excellent feedback
Good, quick delivery but poor quality product.
Delivery was very quick and easy. Unfortunately the oviods themselves are extremely dirty and produce a lot of very fine ash. They burn quickly. The ash pan has to be emptied after just 1 small fire.
24 mars 2026
Réponse de Solid Fuel Hub
Thank you for your feedback and your kind words on our service. We're sorry to hear that you were disappointed with the quality of the product chosen and the amount of ash produced. We’d appreciate the opportunity to look into this further and make it right — please contact us directly so we can assist you.
Quick delivery service
Quick delivery service. Delivery driver was very kind and brought it as near to my property as he could .
25 avril 2026
Réponse de Solid Fuel Hub
Thank you Rosaria for your custom and for taking the time to feedback
Reliable with no fuss
Order taken and delivery made with no fuss at all. New delivery company used on my last two orders who were much better than the one used the first time. Fuel is good quality and I will be buying more.
28 mars 2026
Réponse de Solid Fuel Hub
Thanks Brenda for the review and your continued custom
Solved carrier's problem!
Good price for trebles and ovoids, despite the hefty delivery charge. Carrier left part of order on lorry. Things can go wrong for every company, but you sorted the problem quickly and efficiently, so many thanks. First time I have used you, but will use you again.
1 avril 2026
Réponse de Solid Fuel Hub
Thank you for your kind review. We're really pleased to hear that you found our prices competitive and that you were happy with the trebles and ovoids.
We're sorry to hear there was an issue with part of your order being left on the lorry, but we appreciate your understanding. As you said, things can occasionally go wrong, and we're glad we were able to resolve the problem quickly and efficiently for you.
It’s great to know this was your first time using us and that you’ll be returning—we look forward to serving you again soon!
Delivered when they said it would be
Delivered when they said it would be.
Although if you're getting a pallet be prepared to lug coal off . Thankfully this was not a problem for us.
31 mars 2026
Réponse de Solid Fuel Hub
Many thanks for the 5 star review. We really appreciate it. Great savings to be made on buying a pallet of solid fuel but a lot more to be moved
Réponse de Solid Fuel Hub
Thank you for your kind feedback, Much appreciated
Good price and good quality of coal
Good price and good quality of coal. This is our second order so far
30 mars 2026
Réponse de Solid Fuel Hub
Thank you for your custom Roland, we really appreciate it
Great service
Advice given on what fuel I needed for multi fuel stove and 8 rads. Settled on super ovals. Not started using yet but delivery was great with very helpful driver.
29 mars 2026
Réponse de Solid Fuel Hub
Many thanks David. Enjoy your superfire ovals when you use them
Unsuitable delivery
The fact that the delivery time was not told to me so l wasn't there to get the pallet where it needed to be .
27 mars 2026
Réponse de Solid Fuel Hub
Thanks you Mr Evans for taking the time to feedback. We are not able to provide a designated time but can provide a nominated delivery day that you can choose at checkout.
Great service let down by Palletways
Great service all went perfectly good price too! Will buy more.
Delivery firm NOT 'Solid Fuel Hub' was a day late delivering order!
This was out of the control of seller but was the falt of Palletways depot 165 .
27 mars 2026
Avis spontané
Réponse de Solid Fuel Hub
Thanks Stephen, appreciate your feedback and hope to see you again
Réponse de Solid Fuel Hub
Many thanks David, we do try to offer great value for money. Enjoy your logs
Réponse de Solid Fuel Hub
Thank you so much for the recommendation
The best to yet.easy to order,prompt…coalman
The best to yet.easy to order,prompt delivery and a nice man who delivered it
25 février 2026
Réponse de Solid Fuel Hub
Great to hear you found the service so easy from ordering to delivery. Hope to see you again Margaret. Thank you for your custom
Great delivery
Great delivery - exactly what i wanted delivered exactly where i asked - great service
4 mars 2026
Réponse de Solid Fuel Hub
Thanks Richard for the great feedback on our service
All bags were saturated with water
All bags were saturated with water
Bottom bag was so bad it was just mush
I have used before and was happy but after this will not use again
3 mars 2026
Réponse de Solid Fuel Hub
Hi James, we're really sorry to hear about your experience. This definitely isn't the standard we aim to provide. We truly appreciate you using us before and we're disappointed that this order let you down. Thank you for bringing this to our attention; we have your order details and will be in touch.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.