Customer service is absolutely amazing. I received my first order yesterday, unfortunately the tan had leaked. I emailed photos into customer services and had a reply within the hour from a lovely lad... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Customer service is absolutely amazing. I received my first order yesterday, unfortunately the tan had leaked. I emailed photos into customer services and had a reply within the hour from a lovely lad... Voir plus
L'entreprise a répondu
Probably the best customer service I have experienced! I had an issue with a discount code I was given. I emailed customer support and was in contact with Janice. She solved my issue SO quickly withou... Voir plus
L'entreprise a répondu
Was recommended this product & it didn’t disappoint… I usually can’t use fake tan it makes my skin itch , me feel hot & always dislike the smell . This product doesn’t affect me in any of these way... Voir plus
L'entreprise a répondu
I absolutely love Sol Skin – their products have completely transformed my approach to fake tan! The Dark Mousse is hands down my favorite; it applies so smoothly with no streaking, develops into a g... Voir plus
L'entreprise a répondu
The UK's best rated tan brand for sensitive skin. SOLSKIN was created to change the self-tan game. No more drying formulas, streaky fades, or tans that don’t get your skin. We believe a glow should feel as good as it looks, so we made a self-tan that’s hydrating, streak-free, and packed with skin-loving ingredients.
Royaume-Uni
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I am a complete newbie to fake tan, but I have watched Dad v Girls for years and loved the look of Sol Skin, so I nervously purchased a bundle. I used it for the first time this week, and I LOVE it. You don't need to be an expert to use this, its given me such a natural glow, and I have had so many compliments. No horrible smell, not patchy/streaky, and definitely not orange. I really love it, and I fear I will now be addicted and hate having pale skin again.

Réponse de Solskin
I’ve had such a great experience with Solskin Tan from start to finish. The product itself is fantastic, it gives a natural, even glow that actually looks like a real tan, not streaky or orange. It applies smoothly, dries quickly, and lasts really well without patchiness as it fades.
What really stood out to me, though, was their customer service team. They’re genuinely amazing, super responsive, friendly, and helpful

Réponse de Solskin
AMAZING CUSTOMER SERVICE
I ordered from Solskin and unfortunately my items were lost in transit and only an empty box arrived. After contacting Solskin and explaining the situation, they ordered me replacements which were delivered within 24 hours! I can’t wait to try the products. Thank you!

Réponse de Solskin
Love solskin! Tan looks so natural but can be built up if you love a darker tan. It lasts all week and fades more naturally than other tans I’ve used. It also doesn’t have that horrible smell like lots of other tans, as well as not being sticky and it dries down so fast. I use the drops mousse and gradual tan

Réponse de Solskin
Love this fake tan! Best I ever used looks so natural and last whole week. I just wish I found this brand earlier!

Réponse de Solskin
The customer service i recieved from Janice was amazing! Helped me so much giving tips on how to use this tan to the best of its ability to help with my results on my eczema prone skin. I cannot wait to try this product again with the advice given and my new exfoliating gloves! If you have any questions about the product send an email i got a response in less than an hour and was given so much support!!

Réponse de Solskin
Solskin tanning moisturiser gave me a healthy looking glow. Being a pale girl it’s hard to find tan that doesn’t make you look too orange. Solskin understood the assignment perfectly 🥰

Réponse de Solskin
Loved the extra dark mouse and tanning lotion! such a good product so hydrating and the colour is stunning will be my go to tan going to need to restock soon, love from australia ❤️

Réponse de Solskin
I have purchased the gradual tan several times I find it best to use your hands to apply and allow to dry well for a good hour then I use the solskin dark mousse tan over the top my winter ritual .Spring summer I'm now using the ultra dark on its own and I just love it thank you 😊

Réponse de Solskin
Seriously this is a good tan.However this may just be a shipping problem, but my bottle has come with a leak at the top and tan is pouring out the side of the tube at the top when I push it to get tan out and can be very messy as it just flows,water out everywhere when I pump it to get the tan out, the tan still does come out the top just also through the side. My just be a faulty bottle but would recommend

Réponse de Solskin
tan stayed dark when washed off, so many compliments

Réponse de Solskin
Never had such a great tan, so easy to use, looks natural and I have no problem areas. Literally makes it look like I don’t have skin problems and that I’ve been on holiday

Réponse de Solskin
Solskin Team,
I just wanted to take a moment to truly thank you for how amazing you’ve been with my order. When I saw that the delivery had gone missing, I was so disappointed, but your quick response, kindness, and understanding completely turned that around. Honestly, the way you’ve handled this has made me feel so cared for as a customer, it’s rare to experience service that feels this personal and genuine.
I’ve been following Sarah and Joel and the family on YouTube for years, and I’ve always dreamed of trying Solskin products. Being able to finally order them was already exciting, but the way you’ve treated me throughout this whole situation has made it even more special. It’s more than just a purchase, it feels like being part of something that’s full of care, positivity, and warmth, just like your brand itself.
I’m genuinely touched by the way your team communicates, helps, and goes above and beyond. You’ve taken a potentially stressful moment and turned it into something that made me smile and feel appreciated. It’s clear that you all genuinely care about the people who support your products, and that’s truly inspiring.
I’m so excited for the products to arrive and to finally experience all the things I’ve heard and seen about Solskin. Please pass on my heartfelt thanks to everyone involved, your dedication, kindness, and hard work do not go unnoticed. Every single person on your team deserves a huge pat on the back, a high five, and a big thank you for the amazing work you do every day.
Thank you again, from the bottom of my heart, for being so incredible, understanding, and human. You’ve made this experience unforgettable, and I’ll always remember it as one of the moments that made me feel genuinely cared for as a customer.
With so much gratitude,
Phoebe

Réponse de Solskin
I’ve ordered solskin multiple times and i immediately fell in love with the tan!! unfortunately, my last order was damaged during transit, i emailed and right away i got a reply and it is the best customer service i have received!! thank you Janice for sorting this out for me and ensuring that i get a new one🤍

Réponse de Solskin
I ordered Solskin for the first time last week. It arrived today but unfortunately it was damaged during transit. I contacted customer support via email and within an hour Janice had everything sorted for me. Janice was brilliant to deal with and super efficient. I hope the tan is as good as their customer support ❤️

Réponse de Solskin
The best fake tan I’ve ever used! The smoothest and easiest application and the best result colour! Can’t get over how good this tan is, I’ve had so many compliments on it! On another note the customer service is amazing and the little details like the day my tan arrived, I received an email with on instructions how to use was a great personal touch 🤎

Réponse de Solskin
I’ve never found a tan that looks natural. I’ve always had streaks or funny looking tan that has clung to eczema scarring. SOLSKIN has CHANGED THE GAME!

Réponse de Solskin
Never fake tanned before but wanted to have gorgeous glowy skin for my 21st birthday. Thought I woul try out the gradual tanner. And I L O V E it so much. There's no awful smell, and no streaks. It's amazing and can't wait to order more.

Réponse de Solskin
Honestly THE BEST gradual tan I’ve EVER used. I have psoriasis and this doesn’t irritate my skin at all, which is amazing in itself. It smells divine - rarely found in any tanning product, and the colour you get after just one application is gorgeous, going gently deeper after each application. I only need to use it three times a week and I have a permanent, even, glowing colour, with no nasty odour. Amazing product !!! Ten star ⭐ 🤩🤩🤩

Réponse de Solskin
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.