Sort Legal Avis 

Reference PUR11275.
Sort Legal were the choice of my mortgage advisor and as such I went with their recommendation. Initially I have to say I was a little worried by a fair number of negative reviews. My case was handled by Vicky Foster and William Okoi. At times it was quite frustrating, but on reflection, it would seem that this is just part and parcel of conveyancing. The Sort Legal compliance department appear to be fairly pedantic, I was asked to explain multiple payments to Morrisons and Barclaycard, and at times they seems impossible to please even though my funding was quite straightforward. I can't really blame Vicky and William for that, and I am not convinced that this is not common with all conveyancers in this day and age. I did have to drive a two hour round trip to sign the TR1 because my signature was slightly different on my driving licence, and I just have one of those signatures that rarely matches identically twice in a row. That was somewhat frustrating for what was then a ten second process. On the way back calling to be told that compliance had requested further information. To be fair I feel that Vicky and William were more patient with me than I was with them at times. Having sold my late Mothers property in 2025, one piece of feedback would be around the documents requiring a wet signature. The solicitors we used didn't send those documents by email, they posted them with the plastic tags showing exactly where the signatures needed to be, maybe this is something Sort could consider given that many clients are likely not going to be local to their office in Derby, I was fortunately only an hour away so although frustrating, having the two hour round trip wasn't a disaster. Little things like this do make a difference. Overall, Sort got this over the line in good time for a leasehold purchase so they have ultimately done a good job, my only critique would be some of the minor customer interface issues as at times it all feels very remote, though when speaking to Vicky or William (even when I was frustrated at times), the issues were resolved. My advice would be to do your level best to have everything you need to prove your funding ready to avoid the frustration with the compliance team, because even with simple funding it seemed like an impossible task to make them happy at times and although I imagine this is common, asking you to account for your weekly shop at a national supermarket is genuinely somewhat ridiculous. But other than that many thanks to Vicky and William for getting the purchase over the line for me.

Quick and efficient remortgage in a short amount of time. No issues and a smooth transition. Work carried out by Keith Chow.

Just completed our remortgage with sort legal, they were provided to us by our new mortgage lender. From start to finish there was great communication and very easy to navigate uploading documents etc. We had Keith Chow take on our case and he handled it very well.

We were referred to Sort legal as part of the Mortgage deal and I can honestly say that probably that is the only kind of business they are keeping. No one would go to them otherwise. I have seen other reviewers advise that there is a complete communication breakdown within the company and I agree. We had to submit information all that was given twice. Then we were assigned a paralegal from hell - Faiza Saghir - she had an attitude that said that because we needed a mortgage we were lowly beings beneath her. Called a few times - she never returned my call. Would make up arbitrary rules about what paperwork she wanted - I had to send out the same email about 4 times before she was satisfied with what was written in there. I have owned a property for 20 years now and have remortgaged or mortgaes atleast 15-20 times - Never ever I was tempted to just call of the whole deal and look for another mortgage provider like I was on this deal and because of Faiza Saghir. I would advise anyone stuck with these guys to immedaitely request to be assigned another paralegal if your case gets assigned to Faiza.

We just completed our remortgage, all went smooth and without any issues . Happy to give 4 stars.

K&T

I had a fantastic experience with Trey at Sort Legal while completing my remortgage. From start to finish, Trey did an excellent job and made the whole process feel smooth and stress-free.

He was always reachable and incredibly patient, even when my questions were repetitive. He took the time to explain everything clearly and kept me regularly updated at every stage, which gave me real peace of mind.

The entire remortgage process ran very smoothly thanks to Trey’s professionalism, responsiveness, and attention to detail. I wouldn’t hesitate to recommend Trey and Sort Legal to anyone looking for a reliable and supportive solicitor.

very help full, quick contact, and assistance with documents.

I highly recommend.

Seamless from start to finish, great communication and clear instructions when required.

Fantastic service and we were extremely pleased with Keith Chow who kept us informed and made the process that much easier. Highly recommend

I was referred to Sort Legal for a Re-mortgage application and the service I received was excellent they were very helpful at every stage and answered all my questions in a professional and prompt manner. I would fully recommend their services. I would certainly use them again.

We received fabulous service from the start of our remortgage to completion
Anne was very helpful, efficient and supportive.
Would definitely recommend

We have just conpleted on the purchase of our first home thanks to the help of Megan, Amjad and Ava. We are so deeply grateful to them for guiding us through our first home purchase with such care and kindness.

As first‑time buyers we expected the process to feel overwhelming, but with their support & guidance the process ended up feeling calmer, clearer and genuinely reassuring.

Each question we had was met with patience & every update explained with clarity, which helped us to feel confident throughout one of the biggest experiences of our lives.

We are both extremely happy & would highly recommended Sort Legal's services.

Megan, Ava & Amjad - thank you so much for everything, we couldn’t have wished for a better experience buying our first house.

I am a Mortgage Broker who recommended Sort Legal to carry out the conveyancing work for a mutual client.
We ran into a little issue whereby I called the Re-mortgage team and spoke to Yahye who was absolutely brilliant.
He took the time and effort to explain the process, procedures and options available, was professional, polite and clearly very experienced. This helped me to advise the client with a satisfactory resolution.
Thank you Yahye for your help and support, very grateful to you.

Absolutely the slowest conveyancers ever experienced ! They have been acting for my purchaser for months and finally ready to exchange contracts and then nothing ! No date and no reason given except ‘compliance department too busy’. Unbelievable poor service so please avoid !

Dione at Sort Legal was brilliant at helping us navigate our remortgage. We found her easy to contact, attentive and responsive. We would recommend Sort Legal to anyone in need of a 3rd party solicitor for support with a remortgage.

Anna was brilliant - Took all the stress out of the whole procedure. I would 100% recommend and will most definitely use again in the future!
Brilliant service! Thank You

Sort Legal have been amazing. Following a number of failed sales we proceeded to remortgage our property and were recommended their services by our Mortgage Advisor. We couldn’t be happier Faiza prioritised our case as and when needed and even helped significantly with chasing the completion paperwork form Help2Buy. Faiza was friendly, polite and professional at every step. Thank you so much Sort Legal and specifically Faiza we thoroughly and without hesitation recommend your services. Many thanks Mr & Mrs Davis.

Excellent service. Always kept informed of everything at each stage of the process. Highly recommend.

Great correspondence and honesty

Wow avoid at all costs these are the most useless people in the world