Customer service was very helpful with my return as the insoles didn't work out. Not a quality issue, just a wife with problem feet, and she wasn't comfortable with the fit
L'entreprise a répondu
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Lisez les avis des autres
I have used the Soul Insolel arch supports and ramps for years. Last year I had to get prescription orthotics for plantar fascitis. They were terrible and expensive and did not resolve my issue. I... Voir plus
L'entreprise a répondu
I have been a purchaser from Australia for many years. Every product is brilliant,..., modern, appropriate and essential for tweaking/modifying around foot usage needs, and changes as we humans travel... Voir plus
L'entreprise a répondu
Pads are sized well, easy to care for, easy to place and replace where ever you need. Silicone is sticky enough to remain in place, with no adhesive residue, no breakdown. My Norton's neuroma pain is... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Protect your feet. Best running insoles. Small orthotics. Dress Orthotics. Toe Spacers. Plantar fasciitis. Over Pronation, Over Supination, Flat Feet, High Arches, Arch support for heels and dress shoes. Gel Insoles. Comfortable Shoes.
Coordonnées de contact
Etats-Unis
- soulinsole.com
4,8
Excellent
393 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Soul Insole
So happy to hear that you're enjoying your insoles! Thanks so much for letting us know :)
Customer service was very helpful with…
Customer service was very helpful with my return as the insoles didn't work out. Not a quality issue, just a wife with problem feet, and she wasn't comfortable with the fit
2 avril 2026
Avis spontané
Réponse : Soul Insole
Hi Dave! So sorry that these insoles were not the right fit for your wife's feet. Everyone's feet can have different needs. It's possible she needs a smaller size, thinner version or a different type of support. Please let her know that we are here to help if she would like guidance. We will keep our eyes out for your return. Your 1-star review is still posted, but we appreciate that you've written a second review now with 4 Stars for our customer service. Thank you! Let us know if there's anything else we can do to help.
Réponse : Soul Insole
So happy to hear that you're loving your Soul Insoles! Thanks so much for taking the time to write about your experience!
Best insoles
Love these insoles, they are game changers, I walk all day and my feet rarely hurt. Highly recommend the insoles.
2 décembre 2025
Réponse : Soul Insole
We are so happy to hear that our insoles are making a difference for your feet! Thanks so much for taking the time to write a review! It brightens our day and helps our small business get the word out :)
Réponse : Soul Insole
Thanks so much for taking time to write a review of our company. We are so happy that you've had a positive experience. That's what we like to hear!!
A Great and Effective Product
I have used the Soul Insolel arch supports and ramps for years. Last year I had to get prescription orthotics for plantar fascitis. They were terrible and expensive and did not resolve my issue. I purchased the Soul Insole orthotics, customized them with an additional ramp. I walked all over Cuba while on vacation, and my feet were fine. These are far superior to the custom-made orthotics. I would definitely recommend them and would buy them again.
30 novembre 2025
Réponse : Soul Insole
I'm so happy to hear that our insoles helped to make your vacation to Cuba more comfortable and that they have helped with your plantar fasciitis! Thanks so much for taking the time to write a review and let us know! It brightens our day to hear this!
Réponse : Soul Insole
Great to hear! Thanks so much for taking the time to write a review. It makes a big difference for us as a small business. Word of mouth is the best :)
Réponse : Soul Insole
We are so happy to hear that you're happy with our products and our company! Thanks so much for letting us know! It brightens our day :)
Ease to order sent quickly
Ease to order sent quickly!
Helps me stay on my feet for
17,000 steps a day!
3 décembre 2025
Réponse : Soul Insole
We're so happy to hear that you're enjoying our insoles! Great job on getting 17,000 steps in a day! I'm glad we can be a part of keeping you active and feeling good :) We really appreciate that you took time out of your day to write a review. Thank you!
These heel lifts are a game-changer
These heel lifts are a game-changer for my feet.
My feet are comfortable and less stress on my hip.
For those with a short leg, these little pieces of plastic are a lifesaver. I highly recommend them!
And the company is awesome too!
23 novembre 2025
Réponse : Soul Insole
We are so happy to read that you're enjoying our heel lifts! Thanks so much for taking time out of your day to write a review of your experience! It makes such a huge difference for our small business!
Good Customer Service
Didn’t help my plantar faciatis. However, the refund process is very easy and Customer Service is excellent.
1 décembre 2025
Réponse : Soul Insole
I've sent another reply to your other 2 star review. I'm so sorry to hear that you are disappointed with our insoles. They are definitely not meant to be used as a padding or cushion, they are a midfoot support - so I'm concerned that you might be placing them incorrectly. Will you please contact us directly so that we can discuss placement, discuss what's going on with your feet and see if this is the right size and correct product for your needs? We have a 100% satisfaction guarantee, so we are also happy to help you with a return/refund. Please email us at info@soulinsole.com
I have been a purchaser from Australia…
I have been a purchaser from Australia for many years. Every product is brilliant,..., modern, appropriate and essential for tweaking/modifying around foot usage needs, and changes as we humans travel through our lifespan. Thoroughly recommend, and the team are always generous with their help, and time.
3 décembre 2025
Réponse : Soul Insole
It brightens our day to hear this! Thanks so much for continuing to order our insoles throughout the years. It's so fulfilling to know that we are helping people have comfy feet on the other side of the world :)
Réponse : Soul Insole
Thanks for taking time out of your day to write a review of your experience! Reviews make such a big difference for our small business!
Soul Insole offers high-quality
Soul Insole offers high-quality, comfortable insoles that really make a difference. Their products are well-made and provide great support for daily wear. Customer service is responsive and helpful. Overall, a reliable brand for anyone looking to improve foot comfort.
14 décembre 2025
Avis spontané
Réponse : Soul Insole
Thanks so much for taking the time to write a review about your experience with our company and our products. We are so happy to read this!
These made a huge difference in the way…
These made a huge difference in the way I walk in my shoes. It made my foot pain disappear so I can finally walk without pain. I plan on ordering more for my other shoes.
27 octobre 2025
Réponse : Soul Insole
This brightens our day to hear! Thanks so much for taking the time to write about your experience!
Réponse : Soul Insole
Thanks for taking the time to write a review! We're glad to hear that you're happy with your insoles!
Great quality and superb customer…
Great quality and superb customer service! Thank you!
16 octobre 2025
Réponse : Soul Insole
This brightens our day to hear! Thanks so much for taking time out of your day to share about your experience!!
I thought my most recent pair of Soul…
I thought my most recent pair of Soul Insoles felt different at first and was concerned the quality had changed. After posting my initial review, the company responded to me very quickly. I gave them another try, repositioned them in my shoes, and now they're just as comfortable as ever! Thank you for the great customer service and a fantastic product. I'm a customer for life and will definitely be buying more.
16 novembre 2025
Avis spontané
Réponse : Soul Insole
I'm so happy to hear that we were able to figure out the solution for you and that you are loving your insoles now. Thanks so much for writing about your experience! Always reach out to us if we can be of assistance!
Great products!!!
Everything was what I expected...very happy with products. My daughter & I loved the Premium Toe Spacers...very comfortable and feet felt relaxed after using them. We also purchased the Shoe Bubble orthotics which do the job of lifting the arch just right...& I used one of the Stackable Supports to add just a bit more lift for one arch. They fit just right and are very comfortable. I did purchase two different sizes for myself, but found the Small fit perfectly for Size 8 women's shoe. I'm hoping to exchange the unopened Medium for another Small.
Overall, I think the product is very well designed and made with quality materials. I've had "foot" problems for many, many years and have tried every orthotic and foot device and these are the best.
28 août 2025
Réponse : Soul Insole
Thanks so much for taking the time to write a review about your experience with our products!! We are happy to help you out with an exchange for the smaller size! Please email us at info@soulinsole.com
Product not received
Their products are excellent, however this time I ordered and then heard nothing more.
Never recieved the product. Tracking showed that it left the US and then nothing.
20 juillet 2025
Réponse : Soul Insole
Hi Jo! This is the first we are hearing from you about this. It looks like your package is still in transit - it has been 6 weeks, so this is taking a little longer than usual, so I am wondering if it has been lost - do you know if Israel is having delivery issues with the war going on? I've looked into your tracking: DHL Express: 9261290198160238978227 The final part of the delivery is done by Israel post and here is the tracking link that global post is sharing: https://doar.israelpost.co.il/en/deliverytracking?itemcode=LV837122772US It's all in Hebrew - can you please reach out to your local post to inquire about the package? Let us know what you find out. We are here to help. If the package is determined to be lost, we can re-ship or refund your order. Please have the heart to reconsider your one-star review. This is very hurtful for our reputation as a small business that deeply cares about our customer's experience. Give us a chance to help you and resolve this situation.
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