Sound Advice Hearing Avis 

Excellent and comprehensive advice from Louise. It is clear that she is very knowledgeable and thorough. Also very willing to listen.

Great customer service from extremely friendly and knowledgeable staff. Sound advice (pun intended) about the products on offer and and a very helpful, ‘try before you buy’!

Very efficient with ongoing support whenever needed, never had any issues after years of being with them. Derek and Lorraine are excellent.

I’ve been a customer of Sound Advice for several years now. I’ve just returned from my annual review appointment when Derrick adjusted my hearing aids to accommodate the slight change in my hearing since last year. He also gave me advice about advancements made in hearing aids since I bought mine and although I’m not ready to replace them yet, I would not hesitate to go back to Sound Advice to buy them when I need to.

This is a professional and proficient service! Louise is an excellent Audiologist and has looked after my hearing aids since I bought them from her. Always helpful so I would highly recommend them.

Successful treatment following visit today

I recently had a hearing test & hearing aid service with Jess, and I couldn't be happier with the service! From start to finish, Jess was incredibly professional and knowledgeable. She took the time to explain everything clearly and made sure I felt comfortable and at ease. The entire experience was smooth and efficient, and when she left I felt confident in the results. I highly recommend Jess to anyone looking for a thorough and friendly hearing test & service.

Louise is very helpful & thorough& always shows you the results of hearing tests on the computer.

Could not fault the service, support nor devices themselves, worth every penny!

I have been a client of Sound Advice Hearing for many many years. The service has always been excellent, courteous and polite staff who only want the best for you and will keep making necessary adjustments until you are completely satisfied.

I have been a customer of Sound Advice for many years. I always go back to Derrick because he completely understands my hearing problems and I trust him to recommend the perfect hearing aids for me. The after care service is excellent, and when I was unable to get into the shop due to illness, he visited me at home to do the annual check and ear clean. Lorraine on Reception is also very helpful and has often assisted me over the phone when I needed advice with the Ap that connects to my hearing aids.

Louise was obviously very well versed in audiology and helped me to choose the aids that suited me best. She also took great care to help me to make the most of all of the useful features of the aids.
I would highly recommend her.

PS Receptionist Suzanne was also very helpful

I would recommend anyone with any hearing worries or concerns to go to the Sound Advice Hearing store in Norwich, and Derrick or Lorraine will support you in whatever you need.
I have been a customer of there’s for a number of years now, and they are always so helpful, and knowledgeable.

My experience with the lovely team at Sound Advice Hearing in Horncastle has been absolutely excellent! My husband has been fitted so successfully with his hearing aids just short of seven years with the expertise of Simon. This has been so refreshing, considering the great failure and very poor attitude of his previous fitting by Boots, Lincoln.
Simon has always given us honest, professional and excellent advice with regards to both of our different degrees of hearing loss. I trust him implicitly!
It’s always a pleasure to be greeted and looked after by his lovely assistant, Julie. Always, a beautiful smile, efficient and kind! Thank you so very much!
As a patient of Sound Advice Hearing in Horncastle, you will NEVER be disappointed!

Brilliant service by this company. Simon was wonderful with my elderly mum, explaining the process and her options. The hearing aids mum chose have changed her life. Very many thanks.

Excellent, very professional service with a smile.Everything was explained patiently and clearly with all of my questions fully answered. Nothing was too much trouble and Derek even drove out to Martham to sort out a problem.
Cannot recommend enough.

Explained everything clearly.
Explained how to use my hearing aids.
Allowed to try them before I had to pay.
Very pleased with the help
Just pop in if not busy will see you straight away

Found Sound Advice 6 years ago and have found the whole team always extremely friendly and helpful. Now needed hearing aids replaced, saw Gemma who tested hearing and explained more modern aids available, loaning test aids to try. When collecting new aids saw Suzanne and given 2 week trial to take away. Returning for slight tweaks to aids was again seen by both Suzanne and Gemma. At no time was there pressure to have most expensive options, rather to fit me with what was best suited to my needs.

There is an excellent after sales service, with annual follow ups, plus can make appointment anytime if need adjustment, all covered by 5 year guarantee

Gemma was very professional and knowledgeable! Taking time explaining the results of my latest hearing test, plus giving me information about my new hearing aids.She explained in a language I could understand, ensuring my new hearing aids were comfortable and how to maintain them.

Having been in business myself I always use the mantra...the customer is always right and deserves courtesy and full attention. Many the times I have walked out of shops due to staff chatting to each other rather than attending to me the customer. At the Hearing Centre in Norwich the staff are always very welcoming, caring and attentive.
As I am in my 70's it is difficult to keep up with all computer technology, which may seem simple but sometimes baffles me. So it is great to be allowed the time during my visits to ask questions, and see charts and get the information in an easy understandable way.
Offers of help with the technical side has also been given to enable me to take full advantage of adjusting the sound environment through my phone.
I cannot find any faults and am very pleased with the service given.