Southampton Cruise Parking Services Avis 

Having made extensive research in to parking for cruise ships at Southampton I picked this company because they appeared to offer the best service at a reasonable cost.
However...
2 days before departure we had still not received information as to where to park or how we would then be transported to the Port. I rang up to be told that because we were a party of 7 we would have to drop passengers and luggage off at the port before the drivers drove the cars to the compound after which the drivers would be driven to the port - similar process on return. Knowing what traffic can be like on cruise departure/arrival dates I was unhappy about leaving most of our party, including small children, unaccompanied at the port whilst I had to drive to the compound and wait for a lift back. Not having been told this arrangement prior to or after booking I asked to cancel the booking. Refund was refused.
I would advice anyone with more than 4 people in the party to look elsewhere.

The form on the website was easy to complete. We have used this company before and found the transfers were quick and the whole experience stress free.

Booked a 30 night park, not as cheap as Portsmouth but that was self park, will review on return.

Excellent online booking

Great service, drop off and collection well organised

Found them on Facebook provide an amazing friendly service with clear instructions looked after my car and took us to the port and picked us up from the port when we return with a simple text I would definitely use again

Easy and efficient, highly recommended.

Thank you for a great service today and when we arrived. I wish everyone did a great service like you did and my car was still in the same place I parked it.l will be booking with you again thank you,

I had a very good experience with Southampton Cruise Parking Services Indoor Car Park. I have used this company three times, and every time I received excellent service. The staff were professional, reliable, and everything went smoothly. I highly recommend this company to anyone looking for cruise parking. Thank you

Outward to ship went OK, return was not. Followed their instructions, got message saying driver will be with us shortly. After 30 minutes texted firm to say we are still waiting. 10 minutes later they rang saying sorry our driver has broken down. Can we get a taxi which they will pay for. Having just disembarked from QM2 the queue for taxis was huge but we had no option. On arrival at their premises a guy came out to pay the taxi, no apology, no help with our cases (for two pensioners), no nothing. Also it is not 5 minutes away from the dock, more like 15 minutes at least. Not impressed.

Easy to book, good service, helpful staff

Dropped off car and transfer to port terminal was great.
Sent text message on return and given instructions about our collection.

On return, my car had a flat battery. The staff were very helpful and assisted to get the car started. Thanks very grateful for all the help with the car.

Reception area could do with improvement as looks shabby and we were unsure of where to stand while waiting for transfer at cruise terminal.

Found this to be a good service and that my car was looked after

Easy website, good instructions and information. All good.😊 Thanks

Although off site, everything worked smoothly from dropping the car off to transport to the cruise liner. Very helpful and friendly staff.
On return we had to send a text as we were leaving the ship and by the time I had collected the luggage the same driver called me with his location.
The car was ready when we got to the parking area and off we went. Simple and efficient.

Please be aware that their cancellation terms are hidden. Their frequently asked questions section on cancellation says “they have flexible booking options to allow for any necessary changes or cancellations”. I took this to mean that you can cancel free of charge. Wrong! What they fail to tell you is their huge cancellation charges, which are hidden in a small link to their terms and conditions at the bottom of their page.
Nowhere during the booking process were these cancellation charges pointed out, which is in breach of the consumer act 2015. Not that they care. Complaining gets you nowhere, and they are not part of any professional body or alternative dispute resolution body to take a complaint to.
So please consider this when making a booking!

We have used this company several times now.. I would highly recommend them.. they are very trustworthy and professional in their service.. you turn up, park and are then driven in one of their vehicles straight to the terminal.. so much easier than queuing up trying to park at the terminal itself.. once returned from cruise you just telephone to say you are ready and you are then picked up and taken back to collect your car.. it is literally a 10 minute journey... your car is ready for collection, no waiting for it to be moved out of the compound.. this year my car had broken down two days before our arrival and they were fantastic in just changing the vehicle details to our alternative.. can't praise them highly enough..thank you..

I left a bag in the car and only realised it when we got to check-in at port. SCP pulled out all the stops and delivered it to us within 45 minutes. Thank you all for your efficiency and concern.

Check your payment statements very carefully. I was charged twice and have been trying since April to get payment back!

Disappointed with Southampton Cruise Parking Services Ltd. I trusted them with my car during an 8-day cruise, only to find a 6-7cm scratch torn into the leather of my steering wheel upon collection.

I discovered the damage immediately and had their on-site team inspect and take photos of it before driving away.

When following up, their support/management team issued a flat refusal of liability. Their flawed logic is that because they choose not to inspect or record the vehicle's interior upon arrival, they cannot be held responsible unless the customer provides absolute proof.

This is a blatant loophole to avoid payouts. The car was in their sole custody and driven by their staff. The damage was proven to be there BEFORE I left their site. By hiding behind the excuse of "we only film the outside," they are demonstrating a complete lack of integrity and care for customers' property.

If you value your car, think twice before choosing Southampton Cruise Parking Services

Excellent service and completely hassle free. Communication and instructions were clear and concise and good to know my car was safely stored in a warehouse. Transfer onto and off ship back to the car was really quick and efficient. Thoroughly recommend.