Southern Phone Avis 

After the takeover by another company September 1 instead of paying after I now have to pay up front. The money is not the issue, The issue is lack of communications. You cannot answer their emails as they are no reply and try ringing their help line, I gave up after 36 minutes.
I guess the saying if it's cheap it will be cheap and nasty.
Southern Phones management needs to review its operation and review its communications.

If I could give 0 stars I would.
Customer service is terrible. No notification that I was being switched to a new company, with all new details. None of the new details that were provided work and am stuck on an endless loop trying to get assistance.

Southern phone was sold off since then its rubbish. 45 mins to wait to get new bpay details only to see on bill its no longer a option. My original payment expires, bills nearly due, no invoice recieved customer service 1 out of 10. Im definitely transferring out. I would rather pay more so when I need help I would get some. So disapointed

Didn't realise southern phones are now AGL. Tried updating my credit card details and I couldn't. I have an old Southern account number which isn't recognised. Bloody nightmare. The "call centre" just didn't get it. Pulling my hair out! Looking elsewhere

Absolutely disgraceful Customer Service after being loyal customers for years.
My elderly parents were sent new sim cards to change over because of an issue with southern phones service provider, the help from the call centre was beyond disgraceful and totally unacceptable with a service operator that couldn’t speak English properly and the call was delayed obviously because of a overseas call centre.They brag about being there for regional Australia when actually they aren’t.
Going to change over to Telstra as Southern Phones are nothing short of Disgraceful…

My wife died and I rang Southern Phones to cancel her account. They did it after 1 day and then direct debited the account the very next day for 1 months service. I rang them and they said they would pay it back pro rata at the next billing date where I would need to ring them, go through the usual delays and get in using two factor authentication. I asked them why can’t they do it now, but they said it was not possible. I then asked them to make a note in their diary for them to do it on the next billing cycle. Again they refused - obviously hoping I would forget. An incredible lack of compassion and service. You can do better elsewhere.

Abysmal service, not a clue what customers want. After a tedious and long discussion with an Indian call center you will be required to listen for another extended period to something that's largely irrelevant.
I hate this company for wasting so much of my time and found something far better online no phone calls new modem arrived in five days.
How on earth do companies as bad as this one survive in the marketplace?

Southern phone, full of lies nothing else, there service is pathetic, customer service connect you to outsourced company's call centre, people there don't even know anything about this provider.. don't get fooled by there offers suddenly your bill would jump from 45$ to 69$ overnight, just because you changed your billing cycle or change your address (don't accept there modems, that's a trap they sell you refurbished E-waste, that breakdown in months, still you would be paying for that.. overall just don't Sign up.

Terrible customer service. Terrible support. Consultants don't listen to instructions and dont follow requests. If you have any trouble understanding people with accents then Southern Phones is definitely not a company you will enjoy dealing with.

Southern Phone is the best service I have experienced in rural South East Queensland during the past 19 years. I have been a Iprimus customer until last year and have received an ever deteriorating service from them. I checked the reviews of Southern Phone and decided to give them a go. They organised fixed wireless within a few days at an exceptional price and to date by far exceeding download and upload speeds for the offer I have signed up for. No outages at any stage! Their billing is faultless and I have to say...I never look back to the third world services I had received from previous providers. Southern Phone is highly recommended!

We originally joined southernphone because they were Australian and they took pride in the fact when you called , you would talk to an Australian IN AUSTRALIA …now the call centres are overseas , you get to talk to someone with a strong accent that has no idea what’s going on , which is never helpful … I had an email address with southernphone for over 15 years , and one day I was unable to log into it and I was told that the whole email platform was now permanently closed , I WAS NOT INFORMED , no letter , no text , no email .. this had been my primary email for everything important .. if you have a problem with your internet , they will not fix it , as Telstra owns the line and you have to deal with them and Telstra won’t fix it if you don’t have an account with them..Southernphone internet is slow , the phone coverage is terrible and mobile internet data is so slow nothing will load …

I've used southern phone for about a year now and haven't had the best experince with them. They were the cheepest provider at the time and the plan came with a free router so that was a big plus at the time, so if you are on a tight budget, this isn't the worst option.

In my first month, I had a lot of contectivity issues. I called to complain and a services representative was able to assist me in editing the optimisation settings and then internet worked much better through the period.

There were some issues where the network would be down on some days for 2-4 hours. Whilst infrequent, it was frequent enough to be a nuiscenes for someone who works from home.

My main issue is at times, the live chat customer service is quite poor. I was advised that I can cancel my plan on a particular date and not receive any charges. I cancelled on the date but still received a bill for the full month. After requesting a refund, they completely ignored my initial questions and advised that they can only give a partial refund. So I'm quite dissapointed with the customer service.

STAY AWAY FROM THIS COMPANY!
Regularly getting below 1Mbs on a NBN 50 plan. Their technician said it’s because my modem was plugged into a 4x power outlet…. Ridiculous! They would not admit it was there congested system. I’ve had much faster NBN before and after. I gave them three weeks notice of a cancellation date… They did not cancel the plan and kept debating my account. I complained and was eventually refunded but then they sent me over overdue payment notices and threatened me with a bad credit rating. This company has no systems in place to deal with something as simple as cancelling a service. And guess what… They say it’s my fault they didn’t cancel the service, I need to tell them more often.

You just pay the bill without using the internet. It is disconnected most of the time.

If there was a zero I’d provide them zero. I had a plan with 45$ per month. Initially, I paid almost around 70$ even though the plan was of $45 as it was initial cost for the plan then plan would be of $45 was told by the company. I closed my account with 1 month earlier before my next pay date but they said I need to the closing account fee and and i paid 99$ and still i have move out place have not used any internet and they sent me $24 bill. Nobody should use this internet.

I pay for a bill to be sent to me. I also inadvertently get charged for paying at the pist office. My bill this month turned up 4 days late. I had to use an old bill to make a late payment. I rang and spoke to a service operator, couldn't understand a word he said and be ause of that he hung up on me. When it was owned by Southern Phone many years ago it was a great company with Australian employees. As soon as AGL took over the service went to crap.Been with them 19 years. Seriously, fix your service.

I have been with Southern Phone for 20 years back when it was an Aussie company. After leaving Telstra the service was amazing. Their call service was staffed by australians who cared enough to want to help you. Since AGL took over this has changed dramatically. Their customer service is non existant , only a pretend effort at best.It is now worse than telstra ever was. Their internet is terrible. You get cut off regularly. They have too many customers and the banswidth cant cope. They are charging you for a service that they cannot provide fulltome.

Robbing my money, charging my account again and again. Called for a refund, they said to contact my bank. Keep taking money. POSSIBLY A SCAM COMPANY. ACCC need to investigate this company for robbing customers and dodgy contracts + no communication

After switching to Southern Phone we have never regularly received the download speeds we pay for, spent hours on the phone on several occasions and followed all advice re reset, with no obvious fix.We were told we could request a technician to check the set up, this was cancelled after being told the NBN had remotely resolved the issue. The issue has NOT been resolved I am currently receiving download speeds of 50% of what I pay for. I keep requesting a technician to attend onsite with no success. My advice would be DO NOT get satellite NBN via Southern Phone. It could be that the NBN satellite service is just poor but I also received poor customer service from Southern Phone.

The internet service was unreliable. The connection was slow and frequently interrupted without notice. I work from home, and this affected my work many times. On one occasion, I had no internet for two days and was not informed of any outage. I only found out after calling customer service for clarification.
I also missed a payment before the due date. A few days later, I called 13 14 64 and made the payment through their system. Despite this, I continued to receive SMS messages saying the payment had not been made and asking me to pay double the amount ($140 instead of $65).
I contacted them and emailed a screenshot of the receipt showing the date, time, and reference number, as requested. However, they did not accept this and asked for a bank statement to prove the money had been deducted. I then had to contact my bank to request an up-to-date statement outside the normal cycle. I don’t like this idea at all cos I don’t few comfortable to share my daily uses.
Couple days later, the bank got back to me. I reacted all my other personal transactions and forwarded the bank statement to the email that I sent the receipt earlier but no response. I later discovered that the previous email address was for one-time use only, so I had to resend the statement to a new email address that they gave me. Even then, it was still not enough. They then asked for the first 6 and last 4 digits of my bank card used for the phone payment and asked me the receipt again. I was so upset but still have to provide the details of my bank account to get things done.
The entire process was extremely time-consuming and frustrating. If the company does not trust its own payment system, they should not use it.
I rarely leave feedback, but this experience was an exception. I do not recommend Southern Phone and regret not reading their reviews before signing up.