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1,9
20 avis
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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This company are an absolute disgrace, they tell you one thing then when you pay for the survey change the date so you aren't around and then attend when you are not around (or do they !!).
These are cowboys and the customer service from Chelsea is nothing short of disgusting and very unprofessional, her tonality is very demeaning and derogatory.
Buyers please be aware here when contemplating using these for anything.
Wow, what a shambles this company is...survey done in October for full house replacement doors and windows...deposit paid, April now....no contact since February, wtf! Asked for my deposit back, not possible...the biggest scam, shouldn't be allowed to continue trading....Martin Lewis money saving expert would slaughter this company!!! I did read reviews in September and reviews were average, but since Christmas, its all crap...and the couple of good reviews they have had are probably written by current staff members 😀 😄
Not happy with this company, we contacted them with what door we wanted and they got back to us straight away and asked us when they could fit it and we said yeah that’s perfect kept in contact and came to our house snd measured up the fittings and asked for a deposit which was £600 payed that . And then suddenly after we sent this deposit the calls and messages became distanced which is very strange because as soon as they knew what we wanted and how much the door was and we was gonna pay this deposit they kept us updated with the process. And now we have been left with no explanation except that we have been told 4 time now ! That “they can’t do the door because of unforeseen circumstances out of their control” which we understand that but then it was every time on the message they was sending us which is now a joke , then said they can’t do it this day now then would rearrange the appointment and cancel . They have told us they would be in contact within 2 days and haven’t heard anything since . Me and my family have tried to call this company 2 times a day and left messages and still nothing !! . My dad is 71 years old and is stressed out he doesn’t need this he was so happy with getting this door and now he is upset as you have just left if in the dark taking the deposit and not getting back to him. This is absolutely unacceptable behaviour for a “business” . If we don’t receive a call or message within the next 2 days , we will be taking this action against you If all this go well and you fit out door we will not take it further . Hope to hear from you soon
SCAM!! be aware they delete negative comments on FB page!!
made a deal for 3 windows and 1 door mid December, survey took 2 months to do and even on the day of survey the guy didn't turn up, no message and no calls to advise this (he was sick apparently) I had to chase this at 3pm and been told the guy is sick and they can't do it, ignored multiple messages, eventually a week later I had the survey and still waiting for windows and door to be fitted, not been booked for this Friday (booked over 2 weeks ago) and they told me Friday won't happen and moving the dates again, called messaged even today and no reply from them
it's April now and almost 5 months since I made the deal, asked for cancellation policy and been told they don't have one. All I get is lie after lie from Whatsapp team (Chelsea and Emily),
on the other hand Karen from FB team is great and very helpful
I would avoid this company at all cost, regret my decision of going with them and I don't even have a window or door fitted yet.
very unprofessional company
initially on survey date (the one never turned up) I had to take unpaid leave from work to be home so lost out money on that and company not even willing to cover any cost of that
If i could rate 0 stars i would. I would stay clear of this company and wish i had read reviews prior to using them.
Delays from the onset but my main concern is the damage to walls and tiles and unfinished seal on one window.The was a failure to supply the reciept and warrenty. The lack of response to letters and when they did finally reply the claimed that they couldnt do anything due to the length of time! I sent pictures via watzap ( their preferred method of commuication) i also have watzap msgs saying the warrenty would cover the damage. The warrenty is actually useless as it is for a door and i had 5 windows fitted.
I did consider taking them to court but could not deal with any further stress and upset from this ignorent unprofessional company . I have also found someone to repair the damage and complete the seal.
Not what I expected at all
Order came very later. Paid the agreed amount initially of 1/3 of my order and then another payment of 1/3 when measurements were taken, this was in early November. I was promised my bifold and windows will be fitted first week in
December. But I was given the run around with van broke down to orders will arrive before Christmas. Each time I call I was today fitting will be done the following week, which never happened. I eventually got the order and fitting done in February. Every person I initially spoke with I was told had left the company how very convenient. Very i professional company, I will not go near them again.
Had my windows fitted yesterday, the lady Hope who was my initial contact at the company was informative and no pressure at all, she guided me through the process and was very efficient. After the order was placed and deposit paid experienced a delay in fitting due to unforeseen circumstances.
Tony and Darren arrived as promised yesterday and the windows were fitted , they both were professional and polite throughout and respected my property.
I looked at So Windows and doors as I had been let down. Asked for a quote for a composite door and decided to order. I was told a deposit of 1/3 payable .Paid this and then paid 1/3 when survey completed asked for a colour variation and was told it would be £110 extra. Total £1350. Waited for weeks and eventually the door arrived. The chap fitted it...after breaking my plants by putting the door on it. The surface of the door has white marks on it....the fitter who told me was the owner of the company then gave me some paint to cover the marks??? I did question this at the time. Then I received the request for the balance. They asked for £850 when it was £730. I questioned this and received very aggressive response. In the end the woman i spoke to apologised and agreed it was £730. Two days later one of the end cap of the rain guard (thin black plastic) was on the floor broken which i think happened when it was fitted. I asked if somebody could come and fit another. I received a response that something must have broken it. We cant just come round for that.....mmmm £1350 paid.....0 customer service....i am 70 yrs of age and still working to pay for things like this to make my life more comfortable....feel very disappointed and totally ripped off.!
Response to below. I did question the white marks and was given touch up paint. The fitter put the door on top of my plants and said when i asked him to remove the door from them sorry Im not a garden person. And the response to the rain guard part that was broken was that your fitters cant just pop around the next day for that. Something must have hit it. Not, we will have to order the part and would be delighted to fit it. Overall I am happy with the door but having purchased a composite door in the past I am disappointed that I have not had the same experience. Shame...
Réponse de Sowindowsanddoors
Hi Lorraine
We’re genuinely sorry to read that you feel disappointed, as that was certainly not your experience at the time of installation.
When your door was fitted, you told us you were delighted with how it looked, and we were pleased to complete the installation for you. During fitting, one of our team did accidentally step on a plant while manoeuvring the door into position — he apologised at the time, as it was absolutely not intentional.
Regarding the payment, there was a simple administrative mistake in the final balance request, which we corrected immediately and apologised for once it was brought to our attention. The agreed total remained £1,350 including your colour upgrade, as discussed at survey stage.
A few days after installation, you contacted us about one of the drip cap end caps. As explained, this is fully covered under your 10-year warranty and we are more than happy to replace it. However, replacement parts do need to be ordered from the manufacturer, and our fitting teams are scheduled several weeks in advance. We cannot always attend immediately on request, but we absolutely do honour our warranty commitments and had already arranged to return once the parts arrive.
We pride ourselves on the quality of our products and service, and we are sorry that you feel let down. Our intention has always been to resolve the minor snagging issue properly and professionally, as we do for all of our customers.
We will be in touch again shortly to confirm the date for fitting the replacement part.
Company do not honour agreements made. Not reliable or trustworthy I'm afraid. Management the issue, not the sub contractor's fault. They try their best- then do not get paid and customer is left bewildered as to what is going on.
Réponse de Sowindowsanddoors
We take feedback seriously; however, this review does not appear to be from a customer of ours.
We pay all our staff and subcontractors strictly in accordance with agreed contractual terms, which include payment upon satisfactory completion of installations.
Our priority is always delivering a high standard of work for our customers and ensuring projects are completed correctly and safely.
If any genuine customer has concerns about their installation, we encourage them to contact our office directly so we can assist promptly.
Don't go near this company. The reviews citing how bad it is are no joke. Literally fraudulant. The reason your doors aren't even near to getting fitted is that they probably haven't even ordered them yet. Goes through fitters like you wouldn't believe. Not a care in the world for people who save thier money and lose it to this money grabbing owner. Beyond terrible.
Réponse de Sowindowsanddoors
We take feedback seriously; however, this review does not appear to be from a customer of ours. We have no record of you as a customer or a contractor/subcontractor.
We pay all our staff and subcontractors strictly in accordance with agreed contractual terms, which include payment upon satisfactory completion of installations.
Our priority is always delivering a high standard of work for our customers and ensuring projects are completed correctly and safely.
If any genuine customer has concerns about their installation, we encourage them to contact our office directly so we can assist promptly.
Do not use!!!!!
This company is run so badly , the owner does not care about customers or fitters. He will take your money and then promise you the world and never get back to you.
Please read reviews before ordering from this shit show of a company
Réponse de Sowindowsanddoors
We are disappointed to read this review from our ex-Installations Manager who was recently relieved of his duties due to unacceptable standards of work regarding incomplete installations.
Ryan worked with us as an installer and was paid in full for all completed installations, in line with our agreed payment terms.
As with all contractors, payment is made upon satisfactory completion of works. Where installations remain incomplete, payment is held until the work is finished — this is standard industry practice and clearly set out in our agreement from the outset.
We categorically refute the suggestion that we do not honour our commitments. Any outstanding matters relate solely to incomplete works and contractual terms, not non-payment for completed jobs.
We believe online reviews should reflect genuine customer or working experiences, and it is regrettable when private contractual matters are presented publicly in a way that does not reflect the full context, such as family members.
We remain committed to maintaining professional standards with both our customers and subcontractors.
Please do not use still waiting for windows to be installed since survey carried out in September did have bi folding doors fitted but difficult to open and shut and was meant to come back and seal.Simon informed me he would be fitting all but went off sick for months now been sacked and replaced by Ryan who has been promising me for weeks he would sort the windows out in his words ‘sod it I will come and do them myself” no show as now also off sick.Actually not going to even bother raising my blood pressure with this worse then useless complete car crash of a company.
Réponse de Sowindowsanddoors
Hi Kim
We are genuinely very sorry to read this, and you are absolutely right to be frustrated.
The delays and lack of follow-through you’ve experienced are not the standard we expect from our company, and we take full responsibility for that. There is no excuse for you being left waiting this long after your survey in September, nor for the issues with your bi-fold doors not being resolved promptly.
We have recently made changes to our installation team to ensure this situation does not continue, and your installation is now being treated as a priority.
We have already made positive steps with regards to the outstanding windows and to rectify the outstanding adjustments and sealing on your bi-fold doors.
We sincerely apologise for the stress and inconvenience this has caused you. This is not the level of service we aim to deliver, and we are committed to putting this right.
Contacted safestyle for a quote. This person came out said he worked for them but was setting up on his own and offered a better deal. It took ages to get windows and doors and once fitted had problems with the door. Tried contacting them about it. Several times they promised to come out and look at it but never turned up. Lesson learnt. Avoid this company at all costs use a reputable company
Réponse de Sowindowsanddoors
Hi Elaine
We've gone through lots of correspondence but cannot see anything outstanding from an Elaine. As there is no surname it's difficult to know who you are. If you could message us directly at info@sowindowsanddoors.co.uk we are more than happy to put issues right for you as that is what the Warranty cover is for. Doors particularly can need adjustments once they've had time to settle.
Please get in touch direct with us.
S O Doors fitted a new door for us yesterday. So pleased with it. Whole process from speaking to Karen through to Darren putting it in for us took less than 4 weeks. Superb communication. We could't be happier, we saved for the door for a year. So glad we delt with this company.
Réponse de Sowindowsanddoors
Hi Oliver
Thank you so much for your review on the service and products you received. We love that you love your door.
I will pass on your comments to Karen and Darren who will be delighted to have been mentioned.
My Order of 3 Doors. Quoted one price then charged a dearer price. I should have checked.
Absolute Joke from start to finish.
Eventually delivery and fitting date came: got a call van broken down we can fit next week?? i asked them to hire a van i just got the run around. 1 week later Tuesday 3rd February 2026. They turned up at 2pm when was expecting at 9am. They were a crew from another company who had never worked for this company before. They had to go to 2 differnet places to collect my doors. Front door was ok as requested, other 2 doors half glazed ( glass was not available ?) I ordered 5th December and was told they was ready early January. ok so then i asked for front door to open opposite side GREAT and others to be as they was origionally. I recieved one for the back door opening inwards unstead of out! they had already removed my door before we was aware and we was furious, we was then told we had requested this but we had not signed anything to the sort and when the owner sent me over the order it had been manually changed from the copy i had received by email. Anyway we had no choice but to accept this and it was Bogged to fit but was hitting my oiler Pipes so i got a quotation from the com[any who had just fitted my boiler and they quoted me £100 to move pipe. Door company were not happy i wish i could put photos on here. Anyway third attempt of sorting my order Tony came and was to finish off doors cement base corners and finish the doors off with trims and fit cat flaps as i had requested and they were on our order form. He asked did i want them to the side or in middle ? and i said middle please. I was busy and i came back and he put the Cat flaps half of the way up the door in the middle. I have a cat not a tiger there is no way he will reach then. i believe this was done malliciously as we had been arguing still about the £100. My large Labradors can just reach them to put their heads through thats how high they have fitted them, total joke. He looked at me and said i have been fitting these for over 10 years this is where they go !!!! my cat cannot reach them to use and there is a big drop the other side. i am aware cats will climb but come on !! now they have told me i should pay the £100 for Pipe move and unless i pay them i cannot have my guarantee paperwork. Please do not use them it will be a huge mistake for you.
Réponse de Sowindowsanddoors
We’re genuinely disappointed to read this review, particularly as you worked very closely with Karen throughout your order and had what we believed was a positive working relationship.
To clarify a few points for transparency:
• The pricing reflected the final agreed specification of the doors supplied. There was a mistake on the final balance which you raised and it was corrected immediately. Therefore, you paid for exactly what was agreed to on contract, less the £100.00 to decided to withhold for a pipe to be moved which was nothing to do with our installation.
• Two glazed units were delayed by the manufacturer, which was outside of our control. Rather than delay your full installation further, temporary solid panels were fitted to keep your property secure and allow your other renovation works to continue — this was discussed at the time.
• On the original installation date, our fitting team’s van unfortunately broke down on the motorway. You were informed immediately and offered the next available installation date the same day. While we understand this was frustrating, it was a genuine breakdown situation and outside of our control.
• Regarding the door handing, the order form we hold reflects the final agreed configuration. You were on holiday at the time of the survey which you approved to go ahead with a relative of yours in attendance. The discussion was had with the relative who agreed that the door would be better handed differently. In hindsight, we should have come back to you on this.
• With regards to the pipe, with the fitter on site he demonstrated to you that the pipe was not an issue with the door clearing (of which we have video evidence) and that it just needed a clip to support it which quite probably should have been there in any case.
• Cat flaps were installed in the position you consented to. The fitter showed you where he was going to install the cat flaps and you agreed.
With regards to the delays from order to installation, you failed to mention that you did not own the property and did not get the keys to the property until 12 January. We booked you in for 27 January 2026 which you were fine with.
You declined to settle your final balance because you wanted compensation and stated you wanted £100.00 off because of the pipe, which was nothing to do with us with regards to the installation.
At every stage we have attempted to resolve matters professionally and complete the works requested.
We are always willing to discuss any outstanding concerns directly and amicably.
We wish you well and remain open to constructive dialogue.
No complaints procedure, which is a regulatory requirement. Email addresses provided do not exist.
Blocked/ignored on social media and the contact email address on their website doesn’t exist.
Window fitted is now leaking, the fourth issue I have had in less than a few months. Avoid this company!
DO NOT USE THIS COMPANY!
They are the worst company I have ever come across. They took 3 months to fix the issues and after 3 failed door fittings due to measuring errors they then promised a refund which they now refuse. Chips were in glass windows and again took over 8 weeks to rectify. The owner is rude, they ignore you and make you feel like you're the problem! After spending over £6k with this company they treated us like dirt. I will never ever use them again and feel people need to know this so they don't make the same mistake.
For your own sanity, stay away!!
Awful experience with SO Windows
I came across SO Windows online and contacted them for a quotation for windows and doors. In hindsight, this was a mistake. I had already seen a review online raising concerns about their professionalism. When I queried this, I was told it was a misunderstanding and that the review was being removed.
Initially, communication was good. They responded quickly and arranged a survey, which took place on 10th November 2025. I was informed that installation would take approximately four weeks.
However, I did not receive the window measurements until 16th December, over five weeks after the survey — around the time I would have expected installation to be happening. At that point, I was then informed that installation would be end of January or early February, almost three months after the survey. This was completely unacceptable.
From 17th December onwards, I repeatedly chased for a confirmed installation date. Each time I was told I would receive it “today”, yet no call or message ever followed.
During this period, I also asked whether one of the windows could be shortened by 20cm. I was told this was not possible because the windows had already been manufactured. However, despite this claim, they still could not provide an installation date. If the windows were already manufactured, why were they not being installed?
Overall, this has been an exhausting and frustrating experience. I have had to chase them constantly for basic information. Their lack of professionalism and inability to meet or manage timelines is alarming. How they track or meet internal KPIs is beyond me — assuming they even have any.
Another warning sign I should not have overlooked is that they do not have a landline, only a mobile number.
This has been a complete waste of time and energy. I hope this review helps others avoid the same experience.
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