à fuir
Service client qui n'en a rien à faire des lois.
Ne veut pas procéder à un remboursement pour droits de rétractation
j'annule mon abonnement, je me fais quand même prélever
Le support met 1 semaine à résoudre un soucis basique alors que j'ai mis 10minutes à le faire.
Ne leur donnez pas votre argent, ils vont faire en sorte de vous en voler plus.
Signalé à la DGCCRF
Réponse : Space Hosting
Dear Valentin.M,
Thank you for sharing your review with us. We appreciate all feedback as it helps us improve, and we sincerely apologize for the negative experience you had with our service.
Before issuing a refund, we always aim to resolve the issue or provide further assistance so clients receive complete support rather than being left without a solution. That said, at Space Hosting our 14-Day Money Back Guarantee is a firm commitment — as a final option, we will refund the remaining subscription amount if the request is made within 14 days of the server’s registration.
For cancellations, please note that our system automatically charges the default payment method a few days before the due date to ensure uninterrupted service, which is a standard practice in the hosting industry. To avoid unwanted charges, cancellations must be requested at least 10 days before the due date. As outlined in our Terms and Conditions: “Automatic payments made for hosting services or other digital content at Space Hosting are non-refundable. Clients must request cancellation of services at least 10 days before the expiration date to avoid automatic renewal. These conditions are in line with the Directive on Consumer Rights.”
If we failed to process a refund despite you being eligible, we sincerely apologize. Please contact us with your account details so we can verify your eligibility and resolve this matter promptly.
Best regards,
The Space Hosting Customer Satisfaction Team
