Request to get a refund for a wrong gas boiler ordered by mistake, but was told they don't offer returns even it's still brand new and sealed in the box. It's very ridiculous!
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
ordered 2 boilers a week apart,both sent out wityhin couples days first one delivered within a week second bit longer due busy hauliers nearing Chistmas, Frost stats were sent separately within a few... Voir plus
L'entreprise a répondu
Amazing service, despite being in a different country! Needed a new boiler - working with our preferred engineer decided on a boiler. Spent some time doing online research, and found that p... Voir plus
L'entreprise a répondu
I ordered an item for a competitive price only to find my engineer gave me the wrong product number. I had to return a perfectly good item back. The returns system needed some intervention by Ryan at... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipements de chauffage
- aussi dans
- Chauffagiste
- Électricien
- Magasin de radiateurs
- Plombier
- Service de réparation de radiateurs
À propos de Spares Direct Belfast Ltd
Écrit par l'entreprise
Spares Direct Belfast Ltd
Family Run Business with over 40 years experience in the trade.
Family Run Business with over 40 years experience in the trade.
Coordonnées de contact
Unit 5 Dargan Industrial Estate , BT3 9JP, Belfast, Royaume-Uni
- 028 9543 4399
- info@sparesdirect.ie
- sparesdirect.co
4,1
Bien
460 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Spares Direct Belfast Ltd
Thank you Peter for your review
Terrible Company to deal with.
Terrible Company to deal with. Awful from beginning and can’t say to end as my order still has not been delivered. I had to complain about how long despatch was taking. Eventually told it was on its way with shipping details. These details proved useless, in fact pointless. Five days been waiting for delivery since despatch info without any further info on when it might arrive and by who ?
2 avril 2025
Réponse de Spares Direct Belfast Ltd
Apologies on the short comings of your order Philip, we endeavour to have all orders shipped in a timely manner, we apologies on the delay off your order
I was very happy with my purchase and…
I was very happy with my purchase and delivery communication was good I will be using this company again thanks.
7 mars 2025
Réponse de Spares Direct Belfast Ltd
Thank you John
Réponse de Spares Direct Belfast Ltd
Thank you
I am not satisfied with the delivery…
I am not satisfied with the delivery because it took too long. This affected my company's reputation as I had to postpone the start of the work.
10 mars 2025
Réponse de Spares Direct Belfast Ltd
We apologise on the delay on your order, we have raised a ticket with our couriers to better our deliveries
Easy to order and quick delivery.
Easy to order and quick delivery exactly what a busy company needs.
21 février 2025
Réponse de Spares Direct Belfast Ltd
Thank You Tina!
Good service and simple
6 février 2025
Réponse de Spares Direct Belfast Ltd
Thanks Martin, Appreciate your feedback
Réponse de Spares Direct Belfast Ltd
Thank you for your review
Sent wrong bit still waiting weeks…
Sent wrong bit still waiting weeks afterwards for refund
3 février 2025
one off your reps responded to me very…
one off your reps responded to me very quickly
28 janvier 2025
Réponse de Spares Direct Belfast Ltd
Thank You Aldwyn
Item not as described by picture
Slightly disappointed as seen this item elsewhere for cheaper, but decided to pay extra as the picture of the actuator showed it with a connecting plug. Unfortunately it arrived and had wires only.
20 janvier 2025
Réponse de Spares Direct Belfast Ltd
Apologies for the mix up on your Order Marcus
Great price and easy click and collect…
Great price and easy click and collect transaction.
17 janvier 2025
Réponse de Spares Direct Belfast Ltd
Thank you James
Réponse de Spares Direct Belfast Ltd
Hi Joseph, we apologise for the condition in which your parcel arrived we have raised an ticket with our couriers to make sure this doesnt happen again, thanks for bringing it to our attention
I ordered Triton t80z and they gave me…
I ordered Triton t80z and they gave me cheaper model Triton Alicante they insisted that it was the same price and same product but on website it was 25 sterling cheaper the man I dealt with was extremely ignorant I am on low income due to ill health please avoid this company
2 décembre 2024
Réponse de Spares Direct Belfast Ltd
Thank you Calbhach, for your feedback, we endeavour to maintain a high quality experience with all our customers, we apologise for falling short on this occasion
Excellent service prompt delivery kept…
Excellent service prompt delivery kept fully informed all the way through & value for money compared to others.
2 décembre 2024
Réponse de Spares Direct Belfast Ltd
Thank you for your feedback, its greatly appreciated
Delivery of combi boiler to south wales
Good communication. From spares direct I originally ordered the wrong boiler. Spoke to a gentleman called Peter. who was very helpfull. Rectified my order. Competitive prices. Also a gent called Ryan was very helpfull when asking for updates on delivery. After that very poor from the courier no contact from them or updates on delivery status. Wouldent order from spares direct again due to poor courier communication. Keep the customer updated it’s very important
2 décembre 2024
Réponse de Spares Direct Belfast Ltd
Thank you Greg for your feedback, much appreciated, we will look into our courier issues
Very good product
7 novembre 2024
Réponse de Spares Direct Belfast Ltd
Thank you Christopher for your feedback
Very satisfactory service except…
The service received from this company was very satisfactory, however, when I came to install and program the Honeywell wireless thermostat I had ordered I discovered that the instructions with it were in Italian and Spanish. Not helpful.
13 novembre 2024
Réponse de Spares Direct Belfast Ltd
Thank you for your feedback..we have raised a ticket with our supplier on your discovery
Great company to deal with
Great company to deal with. I had to add on to the order and it all went smooth. Next day deliver as well which is handy for boiler spares
7 novembre 2024
Réponse de Spares Direct Belfast Ltd
Thank you Keith, much appreciated
Great communication and delivery was on…
Great communication and delivery was on time and excellent
20 novembre 2024
Réponse de Spares Direct Belfast Ltd
Thank you Andrew for taking the time to give us a review
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.