Request to get a refund for a wrong gas boiler ordered by mistake, but was told they don't offer returns even it's still brand new and sealed in the box. It's very ridiculous!
L'entreprise a répondu
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L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipements de chauffage
- aussi dans
- Chauffagiste
- Électricien
- Magasin de radiateurs
- Plombier
- Service de réparation de radiateurs
À propos de Spares Direct Belfast Ltd
Écrit par l'entreprise
Spares Direct Belfast Ltd
Family Run Business with over 40 years experience in the trade.
Family Run Business with over 40 years experience in the trade.
Coordonnées de contact
Unit 5 Dargan Industrial Estate , BT3 9JP, Belfast, Royaume-Uni
- 028 9543 4399
- info@sparesdirect.ie
- sparesdirect.co
4,1
Bien
460 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Spares Direct Belfast Ltd
Thank you!
The thermostat works great
The thermostat works great, easy to install and setup
Thought the postage was a bit pricey
5 février 2024
Réponse de Spares Direct Belfast Ltd
Thanks Alan,
I ordered my goods 1 week ago paid…
I ordered my goods 1 week ago paid extra money for 48 hrs delivery, week later still no sign of goods
1 février 2024
Réponse de Spares Direct Belfast Ltd
Hi Mr Sha, Thank you for your review, for context please note the following : your order was placed on 31st Jan at 4pm (passed cut off time for same day dispatch) your order was shipped on 1st January on a 48 hour delivery, please bare in mind the 48 hours is business days, which falls into Monday 5th Feb, whilst checking your tracking number it states that your parcel is out for delivery on the 5th, which falls within the 48 hour window
Thanks
Spares Direct
Very quick and easy service
31 janvier 2024
Réponse de Spares Direct Belfast Ltd
Thank you for your feedback
Réponse de Spares Direct Belfast Ltd
Thank you Sharaz
Goods arrived as described and on time
29 janvier 2024
Réponse de Spares Direct Belfast Ltd
Thank you Stephen for your feedback
Very bad customer service not returning…
Very bad customer service not returning calls from the manager Peter down to staff. Lies from staff to posting wrong parts . Wouldn't deal with this company again . Not even apologise for the inconvenience.
10 janvier 2024
Réponse de Spares Direct Belfast Ltd
Hi Martin
Thank you for your feedback, of which is very honest and accurate, we do apologise for the run around on your order, we endeavour to meet our high standards of customer service with every order and we do apologise for the shortcomings in this instance.. we have taken your feedback on board.. Many Thanks
I had a small problem with the delivery…
I had a small problem with the delivery of the items but not the fault of the people that supplied the product it was DHL but the problem was resolved very quickly bi the people in spares direct I would recommend them for all spares you need
8 janvier 2024
Réponse de Spares Direct Belfast Ltd
Thank you Christopher
First class outfit
Excellent all round experience!!!
Item was well priced quickly then despatched with great delivery company DHL.
Absolutely faultless
22 janvier 2024
Réponse de Spares Direct Belfast Ltd
Thank you Geoff for your feedback
Réponse de Spares Direct Belfast Ltd
Thank you Barbara for your feedback,
Just to note, the order in which you received the 1st time was that of the unit you ordered, you explained to us after receiving, that you were in fact looking for the RF version of this Brand, of which has been sent out to you, The original order you made has been refunded,
Regards
Spares Direct
genuine efficient service
18 janvier 2024
Réponse de Spares Direct Belfast Ltd
Thank you for your feedback, we greatly appreciate it
Dispatched order straight away &…
Dispatched order straight away & competitive pricing.
17 janvier 2024
Réponse de Spares Direct Belfast Ltd
Thanks Joe, appreciate the feedback
Very pleased with the company
Very pleased with the company, even a contact number to call for advice.
Wish I had known about this company earlier.
I would’ve saved a fortune on other companies extortionate prices for branded products.
2 janvier 2024
Réponse de Spares Direct Belfast Ltd
Thank you Tim, Glad to be of help to you
Great product
Honeywell home thermostat- Great product, delivered quickly and I was updated at every stage
15 janvier 2024
Réponse de Spares Direct Belfast Ltd
Thank you for your feedback
The wireless temperature thermostat…
The wireless temperature thermostat arrived fairly quickly, but the batteries were not working. Fortunately I had spares and was able to install it.
8 janvier 2024
Réponse de Spares Direct Belfast Ltd
Thank you for your feedback
I purchased a heating control unit.…
#I purchased a heating control unit from spares direct, they promised next day delivery, unfortunately for me i ordered immediately before Christmas, like the 23rd of December so i knew they couldn't possibly deliver by the 24th of December, but thanks to them i got it immediately after Christmas, so i was very pleased about that, so thankyou spares direct i finally got my heating back on .
27 décembre 2023
Réponse de Spares Direct Belfast Ltd
Thanks John for your feedback
Réponse de Spares Direct Belfast Ltd
Thank you Andrew
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