Spares Hut Avis 

I ordered the battery at the end of October 2023. I contacted them several times with no reply and never received the item. Please do not order from this site, even though they maybe cheaper than the competition

Was slightly worried after ordering to read some reviews but shouldn't of been my new wing mirror arrived in less than two days of ordering and on a Saturday which meant I could get it booked in for it's MOT on the Monday👍 it was a perfect match took 5 mins to fit and was about a third of the price I had been quoted. Most bad reviews tend to be about delivery which is kind of out of their hands. Would definitely recommend.

After reading the reviews I reluctantly ordered several car parts with a next day delivery and pleased to confirm everything was received as promised.

I recieved an email after the due delivery date telling me my product has been dispatched. Still never recieved it. I contacted them via the email address provided, no reply. I raised a grievance on PayPal and emailed them using the email address provided by PayPal, still no reply. No phone number available to call... absolute scam! Save your money and shop elsewhere.
After receiving the reply below I contacted them only to recieve an email asking if they could close the complaint. No refund, no product, no clue. Absolute awful service.

Ordered a Dyson battery on 24th January. It never arrived and no tracking details were provided. Tried to contact Spares Hut via phone number and chat function but neither worked. Chased the order up several times by email and initially received an apology, but still no delivery ...and subsequent emails were ignored. Eventually gave up and contacted Paypal to arrange a refund. The refund was approved on 27th February.
UPDATE: Recieved a message from spareshut.co.uk on 26th March asking me to email them about the Dyson battery I ordered in January and didn't receive. Too late ...I gave up waiting and ordered a battery elsewhere (which arrived promptly). I have already received a refund from Paypal for the Spares hut undelivered order.

My order has only now been delivered
They need to improve communication but I have now used my hoover again and it’s working good as new so I will leave 3 stars for now

Item not received. Emails to customer service ignored, phone number disconnected, chat function unmanned, not even a bot to talk to. AVOID AT ALL COSTS!

Ordered a window regulator. Fantastic price and quality item. Delivery was great, from order to delivery in less than 48 hours. I will definitely use them again and recommend them.

Please do not use this company, ordered a Dyson torque drive , no response from emails and telephone line says line not in use.

I am now going through PayPal for refund

Please read the reviews that have been written previously. Believe what is being said about the non delivery of ordered items, the non existent customer service, and the continuous attempts by Spares Hut to extort repayment of money after receiving a full refund from PayPal. Refunds are only issued by PayPal after the have fully investigated a customers complaints. This company is a SCAM. Just look at the replies they have sent in reply to other reviews. They are all the same with no attention to individual issues. There is no professional conduct with this company. Their address is just an office used by multiple companies as a postal address for which Spares Hut pay a fee. I believe Spares Hut is a trading name for an individual who is based in Hong Kong. The telephone number is invalid and now no longer associated with the Whats App account they previously used in attempting to resolve disputes. I am sick to the back teeth of receiving emails from them about either paying for or returning items that I never received. That is why I’m writing this review. It’s an attempt to bring this company to boot and make them accountable .

Best Experiences

Same situation as other reviews. Order placed for Dyson motorhead, and no delivery within dates advised. Follow up emails/online chats all seem to be automated, and no response on delivery. Phone line not working or being answered. Raised a Claim with Paypal, and waiting for response.
Company probably either non-existent or poor organisation or scam. Avoid and go direct to main suppliers, in this case Dyson.

You never sent me the product, I had to ask and then I got a refund from PayPal because you couldn't prove otherwise, it had to be delivered by October 30th Nov 1, and after 5 reminders your response on November 3rd was the following ....(HI,

Thank you for contacting us with your request for tracking information for your order currently in transit. I understand your desire for transparency and trust in the delivery process. Unfortunately, at the moment, I do not have direct access to the tracking number of your package. However, I want to assure you that your order is being processed and will be delivered to you as soon as possible. Your satisfaction is important to us and we appreciate your understanding as we work to meet your expectations.

If you have further questions or need assistance, please do not hesitate to contact me.

Best regards,
Replacement hut stand)

and you also have the nerve to say that you provided me with the tracking number.........
You also call me a liar. We'll talk to you through the lawyer, gentlemen

genuine battery and delivered on time! thank you.

Order a Dyson part which was meant to be delivered in 3-4 days. Nothing arrived; no tracking and no reply to my emails.
Then out of the blue two weeks later an email apologising for the delay and the part is on its way. They said they would send me the tracking info but of course there’s been nothing. No track and no part!!! PayPal next to useless in cancelling the order.

My item wasn't delivered. I raised a complaint with Paypal and got refunded previously. Now they send me emails, asking me to pay for an item that wasn't delivered. Absolute jokers!

Scammers:
Ordered a product in October, said 7-14 days delivery. Nothing arrived. No tracking number, website showed not dispatched. No communication answered (Webchat, email, phone).
Raised a pay pal dispute, pay pal supported and refunded in November. Documents submitted included screenshots of the website showing that the items hadn’t been dispatched and no tracking and the unanswered communication.
Today get an email from spareshut claiming I had both the product and refund (I categorically did not, I ordered from another website in November after getting my PayPal refund) and demanding I make payment or return the product.

Completely appalling service.

Update; your response states you have tracking and you’ve provided it. Which is a lie, you have never provided tracking despite me emailing you four times requesting it. I supplied PayPal with screenshots of this as part of the chargeback request and they agreed and upheld the request. Further to this you emailed me back last week confirming it was never delivered and saying you had deleted the invoice and apologising for the email. More terrible service in the reply to this review.

I've not received my delivery. To be fair it's only two days late but having read the reviews here I will be raising a claim with PayPal for a full refund. Furthermore:
- company has not provided a tracking number even though the confirmation email stated it can be tracked.
- I sent them an email and received no reply, not even an automatic one.
- phone number listed on website does not work.
- a different phone number you can find elsewhere on the website just keeps on ringing. The phone ID for this number displays a completely different company name: a security firm.
- chat only allows automated responses; it is impossible to chat to a representative.

The company goes out of its way to make contacting them impossible. I suspect, having read other reviews, a comment will swiftly appear urging me to contact the to resolve the matter. I will gladly do so if you provide a phone number other than 020 3868 3216 (doesn't work) or 03333355871 (registered to Stallion Knight Security, which nobody picks up).

It certainly looks like a scam. AVOID

UPDATE: I cannot respond to the comment below so I'll post the update here:
1. After posting the original review I raised a dispute with PayPal. PayPal gave the seller time to respond until 22 Feb before taking any action which means I have not received a refund or any money back whatsoever.
2. Spares hut emailed me on 13 Feb saying they item will be shipped and I will receive a tracking number within 24 hours. I did not receive any tracking information.
3. Item did in fact arrive yesterday. It is a genuine working part.
4. I have just closed the dispute with PayPal - no action was to be taken on this until 22 Feb so I repeat: I have not received a refund. I suggest you take it up with PayPal in case they withheld the payment. I'm still being charged. Also, I've not been contacted by anyone chasing a payment by email or by telephone so this is a blatant lie.
5. I am glad I started the dispute and posted this review as it was the only way to actually contact you and get you to reply - two dodgy phone numbers that don't work and you take two weeks to reply to an email - I have a feeling this was only because of the steps I took.

I will not be buying from you again.

Update 2: received a notification from Trust Pilot that Spares Hut need more details to verify this is a genuine review. If not supplied in 3 days the review will be removed. I will happily oblige. I've provided the details but happy to post here too: order number was #HUT4453. Looks like someone is trying to remove unfavourable reviews.