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Dear Sparnod Fitness Team,

We would like to bring to your immediate attention a very disappointing experience we are facing with your Bhiwandi vendor and the sub-dealer in Turbhe, Mr. Bhim Singh (Fitness Solution).

We have already made the full upfront payment of ₹1,45,000/- by card, as committed. At the time of payment, we were promised that the products would be delivered by Friday. Later, we were informed that the tempo was not available and the delivery would be made on Saturday. Now again, we have been told that there is no built tempo available and the delivery will only happen on Monday.

Additionally, we have purchased a Spin Bike, for which we have not received any bill or warranty card till now. This is highly unprofessional and raises serious concerns about transparency and reliability.

Such repeated delays and lack of documentation severely damage the reputation of Sparnod Fitness, and this has been the worst experience we have faced so far.

We request you to kindly look into this matter on priority and ensure that:

Our products are delivered immediately, without any further delay.

We receive the invoice and warranty card for the Spin Bike without fail.

If the issue is not resolved promptly, we will be left with no choice but to take necessary action.

We expect your urgent support and quick resolution.

Thanks & Regards,

I bought a treadmill from Amazon which they could not deliver. After talking to their customer service, I realized their customer service is such a pain, and I made a mistake by ordering their product.

My experience with Sparnod's treadmill and customer support has been nothing short of a nightmare. I purchased the treadmill from Amazon, and within three days, I encountered issues. The machine eventually stopped working, posing safety concerns with sudden stops during usage.

Attempting to resolve the problem, I contacted Sparnod's customer support, only to face delays and unhelpful responses. Video call diagnostics were ineffective, and they sent technicians with no knowledge about the machine. After a month, a replacement motherboard arrived, but it took an additional 4 to 5 days for a technician to replace it.

Despite following their advice and installing a stabilizer, the issues persisted. Disappointed, I informed them and left the non-functional machine as it was. Even after three months, reaching out again revealed the same lackluster support. They claimed voltage issues, despite my inverter and stabilizer setup, and arranged for yet another motherboard after a month.

The problem resurfaced within two days of installing the new motherboard. I provided videos and evidence of no voltage problems, but Sparnod refused to acknowledge the faulty machine and components. Throughout this year-long ordeal, my complaints were repeatedly dismissed, culminating in a final dismissal on the last day of the warranty.

This entire experience has been a colossal waste of money, time, and energy. I had hoped for a resolution within the warranty period, but Sparnod's unhelpful and dismissive attitude has left me thoroughly dissatisfied. I caution anyone considering a treadmill purchase to steer clear of Sparnod, as my encounter with their team has been a regrettable and frustrating journey.