prouit non recu mais remboursé
Avis négatif supprimé et mis à jour le 16 janvier
Après une mésaventures (colis marqué livré mais jamais reçu) j'ai finalement été remboursé, il a fallu attendre que le transporteur admette bien avoir perdu le colis mais cela se finit bien au final, Blasted RC a procédé au remboursement
Commande #1261 du 03 novembre 2022
Réponse : Speedhobby
Hi Cyrille
I'm really sorry that we haven't been better at providing you with updates here, but as we haven't heard anything from the courier since before christmas, we haven't had any updates. I have sent you a screenshot of our communications with the courier showing our communication and that the case is still open with them.
We wrote to you via Paypal as that was the medium you used to create the claim and inform us of you issue. We simply replied to the message you sent us. Had you contacted us via email, we would of course have replied to you there instead.
We send our packages with PostNord which partners with DPD, which is why the Track & Trace site is not DPD, but Postnords. You should be able to use the code for DPD tracking as well though. As you know, the Track & Trace for you package is marked as "Delivered" by DPD, meaning that we can't just send you a new item or refund you, as we need to know from the courier who they delivered it to.
I'm really sorry that you've had such a poor experience here. We should definately have been better at providing you with updates on the process. Rest assured that as soon as we get confirmation from DPD that they have delivered it to the wrong person, you order will be refunded.