Lovely gift, I ordered a personalised box with gin I did actually change the order from original order and staff were very accommodating in helping me go through options. Unfortunately when the gift... Voir plus
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The personalised gift box containing wine x 2 was lovely and dispatched to courier very quickly. Only issue was DPD changing date without much notice. Not leaving with neighbour. Then reverted back t... Voir plus
Once again I can always count on SpiritSmith to go above and beyond to make sure the gifts I buy are amazing and presented in such a way the my friends get the absolute wow factor. The team at sp... Voir plus
L'entreprise a répondu
We are in love with our thank you gifts from Spirit Smiths! All our previous clients & customers recieve a lovely gift set where they can choose 5 different options such as 'something for home... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Searching for something special? Look no further. Our beautiful personalised hampers & curated gift sets are the perfect gift for anyone in your life – including you! Whether you’re looking for a personalised gin gift set for her, filled with delights and the finest small batch bottle of gin, or a whiskey gift set for him, containing everything he will need to make that glass of whiskey in the evening just perfect, we have something for every possible person and for any occasion. We all have our favourite tipples and our favourite places to drink them. We enjoy them not just for the taste, but how they look and feel and because they provide an ambience, or social setting that makes us feel that ‘this is our place’ and we feel welcome. SpiritSmith aims to bring a gift to our customers and their loved ones which brings a bit of that ambience and social atmosphere home. As a busy family run business, we know the importance of having a network of great people around us, providing support, love and friendship. Lets be honest, as family life doesn’t always give us the chance to get out to our favourite places as much as we might like, more and more we are inviting our network of people to enjoy a drink with us at home. and here arrived SpiritSmith! Make them feel truly special today and gift them something personal. Send your message with a bottle…
Coordonnées de contact
16 Deardengate, BB4 5QJ, Haslingden, Royaume-Uni
- +44 (0)333 090 8769
- joanna@spiritsmith.co.uk
- spiritsmith.co.uk
4,8
Excellent
217 avis
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Sorted in the end
Well, the product I was after looked ideal and the website even had an option to pick a date to delver which was great as saved me having to come back at a later date. However to my dismay this wasn’t factored in and I got notification that it would be delivered in a day or 2 instead of the 12 days or so I wanted it delivered in. I emailed the customer service team and Philippa sorted it v quickly in cancelling the delivery and ringing me with an explanation. She then also made sure it got moved each day so that it will be delivered on the desired day. It was nearly a mess up and issues with websites happen but the way it was dealt with is the important thing and Philippa was worth the 5 stars.
24 avril 2023
Réponse de SpiritSmith - Personalised Gifts
Philippa will be thrilled to read this review :) David, we were so sorry to have missed your delivery day request. So glad that we got it sorted for you and that it will arrive now just when you needed it to. Thanks for taking the time to leave us a review and for the feedback on our customer service.
Excellent customer service
Excellent customer service. Extremely delighted with the product I purchased for a birthday present, great quality.
24 avril 2023
Réponse de SpiritSmith - Personalised Gifts
Thank you for your review Lesley. We love to hear from our customers and we are delighted you were delighted with your gift. Music to our ears here at SpiritSmith HQ
Great customer service
Great customer service , even got a few extras as there were a few problems with my order
Quickly rectified and great customer service
24 avril 2023
Réponse de SpiritSmith - Personalised Gifts
So happy you liked your gift Mair. It was great of you to highlight our site error and so glad that we could get the order placed for you. Thanks for being such an amazing customer and for taking the time to leave a review.
I ordered a personalised gift set for a…
I ordered a personalised gift set for a good friend’s 60th birthday gift on behalf of a group of friends.
Not only did I receive a response to email sent during the Easter bank holidays, a personal call from Joanna to ensure my order was just as I would like it to be. The gift was well received and the attention to detail throughout has been excellent. I highly recommend this company.
Thank you SpiritSmith, my friends and I will definately be using your company in the future.
5 avril 2023
Avis spontané
Réponse de SpiritSmith - Personalised Gifts
Thank you Laura for such a lovely review. I'm so glad you enjoyed our customer service and Joanna will be thrilled to get a personal mention. These reviews make such a difference and you've made our day :)
Fantastic customer service and a…
Fantastic customer service and a fantastic product!
After encountering a problem on the Spiritsmith website I contacted them via email, they were so grateful that I had brought it to their attention (as they were unaware until that point) and fulfilled my order for me via email/PayPal instead and even included a couple of extras to say thank you.
I was so impressed when the product arrived, it was so beautifully presented, I will be proud to give this gift.
I would definitely use this company again and wish more companies offered this level of customer service. Well done and thank you!
19 avril 2023
Avis spontané
Réponse de SpiritSmith - Personalised Gifts
Natasha, what a fabulous customer you are! Thank you for taking the time to leave us such a detailed review. We can't thank you enough, from all at SpiritSmith
What a fabulous personalised gift.This…
What a fabulous personalised gift.This item was truly spectacular, beautifully presented. Really impressed with customer service and personal experience would highly recommend
3 avril 2023
Avis spontané
Réponse de SpiritSmith - Personalised Gifts
Oh crikey, we love the word 'spectacular'. Thank you so much for taking the time to leave us a review. It really does make the world of difference to a small company. You've made our day :)
Perfect personalised gift
Perfect gift. So beautifully presented and a personal touch! Excellent service too. HIGHLY recommend!
1 avril 2023
Avis spontané
Réponse de SpiritSmith - Personalised Gifts
Hi Jenny, thank you for taking the time to leave us a review. We think you just got us up to 4.9 out of 5 so thank you so much. You've made our week.
A perfect thank you!
I recently ordered a gin Thankyou gift for a recruitment firm I have been working with. The call I received from them couldn’t have been more complimentary of the gift. From the luxury look and feel to the personalisation making it so special. Thank you!
29 mars 2023
Avis spontané
Réponse de SpiritSmith - Personalised Gifts
Thank you so much for letting us know about your experience Caroline. You've made our day!
Brilliant customer service and…
Brilliant customer service and beautifully packaged great gift and well received I would definitely use these guys again
30 mars 2023
Avis spontané
Réponse de SpiritSmith - Personalised Gifts
Thank you so much for taking time to leave us a review Mary. All reviews are read out to the team and they make our day :)
After a small error with my delivery…
After a small error with my delivery they made sure it was sent out that night and arrived to me the next day. The packaging is lovely and the gift id bought was amazing i was very pleased with the quality and detail. My dad was very happy with his gift. Also the lady i spoke to when i rang was very helpful and really nice on the phone. Great company, will be ordering again and again
28 mars 2023
Réponse de SpiritSmith - Personalised Gifts
Ahh Erin, thank you so much for taking the time to leave us a review. After our little Klarna glitch, we are so thrilled that you and your Dad loved his gift!
Outstanding
I ordered a personalised Kraken gift set and it was delivered very quickly and the packaging and presentation of these gift sets are brilliant.
It's a birthday gift and they will love it. I can't fault the service and quality of the product.
27 mars 2023
Réponse de SpiritSmith - Personalised Gifts
Thank you so much for this detailed review. We have just read this out to the team and it's made our Monday. Thank you for taking the time out to leave us a review, from all at team SpiritSmith
Excellent
Excellent! Fast next day delivery, beautifully packaged and great product, would highly recommend!
26 mars 2023
Réponse de SpiritSmith - Personalised Gifts
What a lovely review. Thank you so much for taking the time to do this and absolutely make our day, love from the SpiritSmith Team
Perfect gift
I ordered a tequila hamper as a 50th birthday gift for a friend. Arrived on time and is beautifully presented. Decided to save on wrapping as it looks so stylish. Will definitely use again
6 mars 2023
Réponse de SpiritSmith - Personalised Gifts
Thank you for your lovely review and for taking the time out to do it. We are thrilled you and your friend loved the gift. You've made our day
Réponse de SpiritSmith - Personalised Gifts
Thank you so much for taking the time to leave us a review! As a small business, every review we receive means the world to us. Thank you for choosing to shop small with us here at SpiritSmith!
A stand out gift for my clients
As a business owner, I was looking for something special to send my clients at Christmas. Rather than an emotionless pen or notebook, I came across SpiritSmith and thought their personalised gifts were perfect.
SpiritSmith gifts are so unique, they last longer in your memory than they do in real life and that’s what I wanted for my brand.
My customers will always remember that Christmas gift from me and my business and I like to think I gave them more than a box of goodies, I gave them a moment of calm and relaxation and pure indulgence. Heaven.
20 décembre 2022
Avis spontané
Réponse de SpiritSmith - Personalised Gifts
Gillian, we are thrilled that you and your customers loved our gifts. When a customer really understand what SpiritSmith gifts are about, it makes handcrafting them even more special. Thanks also for taking the time to leave us this review. We are always beyond grateful for your time and your business.
Beautiful gift
Easy ordering. Speedy delivery. Beautiful gift. Perfect wrapping. Lovely touch by leaving a little message on a card in the box for our friends 60th birthday gift.
14 mars 2023
Réponse de SpiritSmith - Personalised Gifts
Katharine, thank you so much for your review. We sincerely hope that every one of our gifts lands with a smile for both the recipient and the gifter. Thank you so much for taking the time to leave us a review, it means the world to us that you did.
Réponse de SpiritSmith - Personalised Gifts
Elly, thank you so much for taking time to leave us a review. Feedback is invaluable and we are thrilled you liked the quality of our product. The SpiritSmith Team
Great gift, great customer service
The product and packaging was lovely. We also had a hiccup with the delivery which the team fixed immediately. I would definitely recommend!
8 mars 2023
Avis spontané
Réponse de SpiritSmith - Personalised Gifts
Ben, thank you so much for your reviews. When everything runs 100% smoothly its great, but means we don't get to interact with our customers. Sometimes the hiccups are little blessings in disguise. Thank you so much for taking the time to leave a review. It means the world to us here at SpiritSmith
Réponse de SpiritSmith - Personalised Gifts
Alexander, thank you so much for taking the time to leave us a review. As a small business they have a huge impact and every single one is read out in our office. They make our day!
Easy to order and delivered on time
Easy to order and delivered on time. Nicely packaged.
11 mars 2023
Avis spontané
Réponse de SpiritSmith - Personalised Gifts
BuzzBea, thank you so much for taking the time to leave us a review. Every single reviews helps us build trust with our customers. Thank you for being a part of supporting small business.
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