Scammed me! BE AWARE!!!!!!!! Ordered 6x4cl jagermeister bottles. They sent me 6x2cl jagermeister. So I got charged 22 quid for 6 bottles of jagermeister that should have cost less than a te... Voir plus
L'entreprise a répondu
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I've been a whisky fan for many years and I recently came across The Spirit Warehouse through their shop, the Little Whiskey Shop in Stockbridge. Both are excellent with respect to stock (including ha... Voir plus
L'entreprise a répondu
I cannot recommend The Spirit Warehouse enough, as someone who knows nothing about whisky, I request the assistance of Mark and Jenni every year to recommend gifts for my partner who is a massive fa... Voir plus
A brilliant online spirit specialist, a very easy website to navigate and peruse a range of common and unique tipples. Product selection, checkout, payment and delivery options were very smooth proc... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Spirit Warehouse is a spin off company of The Little Whisky Shop (our sister company) taking the burden of online sales from the shop so the shop can concentrate on serving the loyal local customers and the Spirit Warehouse concentrate on serving our loyal and new online customers. Both companies are small independent specialists, dealing in whisky and other craft spirits, including gin, rum, and vodka. We believe in offering the best value we can and are exceptionally competitive competing with the biggest online retails despite them being able to give away in promotions more than we turnover every year! Both companies, owned and run by the same people, pride themselves in giving the best advice they can and making your purchase as easy as possible. We really look forward to being of service soon either in the shop or online.
Coordonnées de contact
Flint Farm Barn,, Flint Farm, Goodworth Clatford, SP11 7RP, Andover, Royaume-Uni
- 07707679330
- info@spiritwarehouse.co.uk
- spiritwarehouse.co.uk
4,5
Excellent
115 avis
Aucun historique récent de demande d’avis
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Really good range
Really good range. Great communication and fast dispatch with nice, safe packaging - will buy from here again! Brilliant!
11 octobre 2022
Delivery Issues
The product was fine. I was very disappointed that the store used the royal mail to send the goods during strike action instead of using another delivery service. The present was not received in time for Christmas.
15 décembre 2022
Réponse de The Spirit Warehouse Ltd
Dear Craig,
Thank you for taking the time to review us, and apologies that the bottle did not make it to you in time for Christmas, however I do not think it is fair to mark us down for your purchase not arriving in time. We have a contract with Royal Mail and Parcelforce for our deliveries as is made very clear when purchasing. We also posted a warning message on the site stating deliveries may be delayed and may not make it before Christmas. You were therefore more than aware of the risks before you made the purchase. We have absolutely no control over the parcels once they leave us and were reassured by Royal Mail that Tracked 48 and 24 parcels would be prioritised for delivery. It is now clear that this was not the case in some circumstances, but in others they were delivered in 24/48 hours as normal despite the strikes.
We did look at using other couriers when we discovered there were some issues, but they either do not allow alcohol to be sent without a contract in place (and there was not enough time to set one up) or charged significanty more, many more than double the cost of RM and many were having similar issues with delays due to excess parcels.
Again please accept our apologies, but as a very small company there was nothing within our powers we could do so close to Christmas to make sure your parcel arrived in time.
Regards
Mark and Jenni
The Little Whiskey Shop / The Spirit…
The Little Whiskey Shop / The Spirit Warehouse have always been a good company to use, their customer service is really good and their staff are friendly and approachable.
23 décembre 2022
Réponse de The Spirit Warehouse Ltd
Kim,
Thank you for the lovely review. We do try our best :-)
Cheers
Mark
A whisky shop with fantastic service.
A whisky shop with fantastic service. Ordered my whisky and it came the next day with a lovely thankyou note. Truly service with a smile. Thankyou! I will definitely be using you again.
19 décembre 2022
Avis spontané
Réponse de The Spirit Warehouse Ltd
Thanks Pete. Glad it arrived safely and swiftly. We look forward to being of service again soon.
Cheers
Mark
A nice friendly service from a small independent company
The whole ordering process was simple and efficient and the order arrived really quickly despite the Royal Mail strikes. A nice friendly service from a small independent company...will definitely buy from again
22 décembre 2022
Réponse de The Spirit Warehouse Ltd
Kevan, Many thanks for the review. Glad th parcel arrived quickly despite the RM Strikes :-)
We look forward to being of service again soon.
Cheers
Mark
A good choice of spirits
A good choice of spirits, order quickly processed but current postal strike seriously delayed delivery.
Nice personnel touch with a card thanking you for your order.
15 décembre 2022
Réponse de The Spirit Warehouse Ltd
Peter, Thank you for the review. Apologies for the delay with the delivery due to the postal stikes. Unfortunately once we send it out we have no control on delivery and we were not able to find an alternative delivery company in time to avoid using RM in the lead up to Christmas (despite trying and looking at many different couriers).
I hope we can be of service again soon.
Cheers,
Mark
Réponse de The Spirit Warehouse Ltd
Thanks for the review Ian, your continued support is greatly appreciated.
Whiskey gift set
The delivery and attention to the safe packaging of my product were exceptional. The hand signed information card inside was a real surprise and showed a wonderful level of care about the customer most high street shops/distributors miss these days. I will be recommending the sellers to all my friends.
12 décembre 2022
Réponse de The Spirit Warehouse Ltd
Dear Mike,
Thank you for the lovely review. It is very much appreciated.
We hope we can be of service again soon.
Cheers
Mark
Nice personalised experience
10 décembre 2022
Réponse de The Spirit Warehouse Ltd
Thanks Mike. Glad we could make it personalised :-)
Wonderful small business
Wonderful small business. Really fantastic rare whiskey selection
30 novembre 2022
Réponse de The Spirit Warehouse Ltd
Sunny,
Many thanks for the great review.
Hope we can be of service again soon.
Cheers
Mark
Great selection of spirits!
Great selection of spirits! I bought a bottle that was very difficult to obtain from other companies! It was successfully sent and delivered during postal strikes and busy times. Because of this a backlog was caused, again due to the delivery company. They showed great patience with the situation! Very easy to get hold of them and to communicate with. I will definitely buy from them again! Thank you!
7 décembre 2022
Réponse de The Spirit Warehouse Ltd
David,
Many thanks for the review and for your understanding with regards to the delays caused by the Royal Mail Strike.
We look forward to being of service again soon. I hope you enjoyed the Whisky :-)
Cheers
Mark and Jenni
Great selection of whiskeys and miniatures
Great selection of miniatures. Friendly, professional company. Quick delivery.
Lovely shop in Stockbridge too!
25 novembre 2022
Réponse de The Spirit Warehouse Ltd
Thank you Gary for the lovely review :-)
Great service!
Great service! Speedy delivery, all items well packaged with a lovely personal touch…will definitely shop here again…
24 novembre 2022
Réponse de The Spirit Warehouse Ltd
Thank you Jane. Glad all arrved safely. we look forward to being of service again soon.
Great customer service
Received quickly and it was all really well packaged. An excellent selection of gins, especially the miniatures which are just perfect for stocking fillers. Will definitely use again and recommend to friends.
7 novembre 2022
Réponse de The Spirit Warehouse Ltd
Thanks Helen. Very much appreciated. we look forward to being of service again soon.
The Little Whisky Shop
I visited the shop in Stockbridge and was amazed how many different spirits there were, compared with a Supermarket, prices are reasonable aswell. Recently I looked at the website and found for a small fee I could have bottles delivered. Great choice Great prices and a speedy delivery, Thanks.
21 novembre 2022
Réponse de The Spirit Warehouse Ltd
Thank you Andy. Lovely to see you and thank you for the great review. Hope to see you when you are next up our way.
Excellent service
Fast delivery, bottle arrived perfectly in tact, together with a personalised note from the shop owner Jenni. Amazing service!
14 novembre 2022
Réponse de The Spirit Warehouse Ltd
Thank you Mark. Glad you liked the note :-)
Ordered a Christmas present
Ordered a Christmas present. So happy, beautifully presented with a lovely note from seller.
11 novembre 2022
Réponse de The Spirit Warehouse Ltd
Thank you Helen, glad it was arrived safely and will be a lovely surprise on Christmas day.
Réponse de The Spirit Warehouse Ltd
Thank you Alex, glad it arrived safely.
Réponse de The Spirit Warehouse Ltd
Karen, Thank you for the order and lovely review.
Fantastic company
Fantastic company, kept up to date at all times and a nice little personal note inside order.
13 novembre 2022
Réponse de The Spirit Warehouse Ltd
Thank you for the review Sylvia. Glad you liked the note :-)
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