Great service, super company, wonderful product
I am sure that like many others we took our time in finally ordering a new front door. Initially, it was a matter of cost and the need to address other priorities. As the years went by it was a matter of finding a reputable company to carry out the work to provide us with a door made to a high standard reflecting the period in which our house was built, looked really good, and met the need to minimize draughts and any legal requirements.
We live in a typical late Victorian terraced house in London. There must be literally thousands and thousands of such properties. Our ceilings have original mouldings, including the ceiling in the hallway. The mouldings run along two sides of our hallway and directly across the fanlight.
Most suppliers failed to address our anxiety that the mouldings might be damaged when removing the original door frame, before replacing with a new frame.
In shortlisting potential door manufacturers and suppliers we looked at comments on line, checked Companies House records, and whether or not the supplier was a member of Fensa.
Spittlywood, a company established in 2014, who has the same Director since being incorporated as Spittlywood Limited, met all our requirements including:
• they could make a door to our preferred design
• the door would be to the same dimensions as our original Victorian door (some companies provide wider frames and a narrower door)
• include a chamfered edge on the doorframe to reflect the original Victorian style
• ensure that the threshold of their new door frame would not be a trip hazard
• provide a choice of door furniture which included draft proof letterboxes
• work closely with our chosen maker of leaded glazing to coordinate size and fit
• provided us with updates on manufacture, and images of selected door furniture against our door prior to our giving final approval
• provided a wide range of paint colours (we chose one colour for outside, and a different colour for the inside of the door)
• Indicated timings to manufacture, finish, glaze (triple glazed), deliver and fit door and fanlight were met
On the day of delivery, there were two Spittlywood fitters. ‘M’ and ‘V’ arrived on time, and worked tirelessly throughout the day. We understand that they have both worked for Spittlywood for some four years, and their experience was clearly evident as they followed the fitting instructions given to them by Spittlywood. The frame, the door, and the fanlight fitted perfectly. There was no damage whatsoever to the cornices, nor were we required to carry out any redecoration neither inside nor outside on the area adjoining the frame. All waste materials were removed, and we were left with a splendid new door. All we needed to do was to simply admire the beauty of a handsome, well crafted, door and its glazing.
In conclusion, we can only say that we found Spittlywood provided a professional and caring approach from our initial enquiry until final delivery and fitting.
Have we any regrets? Yes – we wish that we had replaced our old door years ago! Frankly, if we had come across Spittlywood sooner we may well have done so. We highly recommend this company.
Réponse de Spittlywood Ltd - Windows & Doors
Dear Sheona,
Thank you so much for taking the time to leave such a detailed and thoughtful review, it truly means a lot to all of us at Spittlywood.
It was a real pleasure working with you throughout the process.
Your kind words about the team, communication and finished result are very much appreciated.
Thank you again for placing your trust in us and for your recommendation - it really does mean a great deal.
Many thanks once again from the whole Spittlywood team.