Sportograf.com Avis 29

I did a women’s doubles in Lisbon with my partner last weekend and there are 3 of my stations missing - sled push (neither my partner nor I have photos), sled pull (they only took photos of my partner) and burpee broad jump (neither my partner nor I have photos). My partner and I have sent emails enquiring whether all the photos were uploaded (the photographer was in our faces during the sled push so there are photos) and we have had no response. Not even an acknowledgment. It is poor show considering we have paid for the photo package. Honestly it’s not worth it because even the images they have taken are unusable. For me it is the APPALLING customer service that is the most egregious of the two issues and for that reason I would advise anyone not to purchase the package or purchase photos from them. If you’re going with a mate or family member you’ll be better off asking them. Terrible service and terrible customer service.

Paid €15 for a single high-resolution photo from a race. Nearly 48 hours later, still waiting for the download link.

Their support reply was a generic message about processing 3 million photos per weekend. I get the volume — but the payment went through instantly, and at €15 per photo this isn't a budget service. The delivery experience should match the price.

In 2026, with the processing power available, there's no reason a paid photo should take two full days to reach the customer. If you can charge in real time, you should deliver in something close to it.

Such a poor experience. Waited for an age for high resolution photos. Wasn't able to search by bib number. Then if you want to search for photos AFTER paying, you have to get these approved! It's such aslo such a bad interface.

Absolutely terrible experience. Payed 40 pounds, waited 48 hours and still no photos provided. Scam. Do not recommend

4 days after the Hyrox event and still no photos in high resolution available. Race photos medium quality, some okay some terrible also the lighting is very bad. Defenitely not worth the money

Von 200 Bildern bin ich selbst höchstens 30 mal drauf. Habe 20 andere Bilder mit mir drauf gefunden ( Startnummer sichtbar) und gebeten die hinzuzufügen. Wurde abgelehnt. Frechheit die Hälfte seiner Bilder nicht zu bekommen. Die die man hat sind alle mit Wasserzeichen, und viel zu weit weg oder am Bildrand. Bilder sind unbrauchbar. Alles nur mit aufgestellten Kameras die in zu langen Intervallen auslösen. Keine echten Fotografen.

Kein einziges Foto vom Zieleinlauf. Der Rest nur lieblose, unscharfe Bilder. Due reinste Abzocke!!!😡😡😡

If you pay 70 euro for photo's as two athletes, it's unaccaptable you hav eto wait almost 48 hours to retreive them. The whole 'moment' is already gone by then.

The business concept is to take photos of sporting events and sell them to the participants. The employees are extremely inconsiderate in their approach and do not hesitate to endanger the participants. Attempts to contact support were unsuccessful.

Had an issue with the download of pictures - issue was resolved within minutes!

Useless. Nothing works on the website - GPX file upload doesn't work and there isn't even a bib number search. Totally useless

All my finisher photos are out of focus 😭. The photos of the other stations: overexposed, underexposed, out of focus... If they are in focus the k-value is not set properly what makes my face colour looks like I'm deceased 🤦🏼‍♀️.

Absolutely terrible. How can Ironman use this company for their photos??? I pre-purchased a coupon to download my photos. They say you can use a selfie search but it only showed a limited amount of photos. Also the GPX file upload did not show any of my photos. Then after hours of digging through the total amount of photos I found about 10 more photos of me for a total of 27 photos. When I used my coupon at check-out, suddenly there were only 15 photos in my profile. Where's the rest???

Sportograf took photos at Hyrox Johannesburg and I must say I am not happy with the quality and the photos. I have multiple duplicates of the same photo. Which I feel I paid for a service and wanted quality and I didn't receive it.

My recommendation to anyone participating in Hyrox do NOT purchase the photographer package, rather bring along someone to take photos on your phone, you will get better quality photos

Cannot download tagged photos of me even though I bought the full package. They explicitly advertise that this is possible - they even encourage it. So all photos of me entering and exiting the swim section of a major triathlon event are not available unless I pay for them again.
I have tried with customer service many times. They keep emailing me asking if the issue has been resolved - to which I reply every time : No.

I have seldom experienced such frustrating and poor customer service. They are clearly not a serious company. I will never buy from them again.

Contacted customer support.
Since over 5 months no reponse, only questions if it has been resolved.

Takes ages to download high-resolution photo I just bought :| Selection process is tedious, overall disappointing and dated experience.

I pre-purchased a photo package for a Deka Fit event. The advertising claimed that there would be many photos taken, up to 40. I ended up with only 2 photos of myself. And they are not even good quality photos. It's not worth the $30 I paid. Sportograf will not respond to my emails, and I do not see a way to call them since they are overseas. Deka Fit also refuses to help me and say that they will not budge on their no refund policy.

I have reached out numerous times regarding the fact that the photos Sportograf approved as me have not been linked to my account. The event advertised by buying the package, you would receive all the photos of you. This is not happening. I have received a few, with over 20 I can't access. Also, they stated they would have automatic cameras set up along the course to provide more opportunities for photos, but this was not true. If you participate in Tough Mudder, unless you are all alone at the obstacle, there probably won't be many photos of you. Maybe a lot of blurred in the background, but not many of you. The photographer will focus on one person as they do the obstacle, and that one person will get 15-20 photos, while you're blurred behind. I would recommend waiting until after the event to see if there are even any of you before you purchase the package. As of this writing, there was no cost difference between pre- or post-purchasing.

If you do need to reach out, your only option is via email. They will immediately send you a confirmation email saying they received it and will get back to you, but they will not. I have sent a handful of emails over the last 3 weeks, trying to access my photos; they have not responded to one.

THEY ARE SO SLOW, with uploading photos. It's takes days, to a week. It's a really outdated way of working and they are very much surpassed with how Spartan is doing their photos in Asia, which as available in real-time, so you can post it along with your social media. It's live and IN the moment. By the time you get your Sportfograf photos, it's already passed the moment of posting really. They are really ancient, not fitting this day and age of digital and social media. I dont understand why big event s like UTMB and Hyrox are even using them.