To be honest I was sceptical that I would have a good experience when using spot On insurance for a clam after my dog had an accident. It seems that way these days but honestly, the claim was easy, th... Voir plus
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Lisez les avis des autres
Outstanding Customer Service and Support. I’ve been with SpotOn for several years. Each and every query is answered promptly. The service is superb. Good guidance on what to do We sadly lo... Voir plus
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Very expensive insurance compared to others on the market, and I have never been able to make a claim as there are hidden exceptions. I've been paying this company for years, and the first time my pet... Voir plus
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I can't fault spoton pet insurance. Olive, my pet cat was 16 years old when I took out insurance for her with spoton, just 3 or 4 years ago. The monthly premiums were very competitive with ver... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Fast, reliable and value for money. We are pet insurance specialists, backed by years of expertise and powered by innovative technology.
Coordonnées de contact
100 Bishopsgate, EC2N 4AG, London, Royaume-Uni
- info@spotonpetinsurance.co.uk
- spotonpetinsurance.co.uk
4,5
Excellent
960 avis
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A répondu à 100 % de ses avis négatifs
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Efficient communication fast response
Efficient communication fast response. All sorted quickly and easily. Many thanks
28 août 2026
To be honest I was sceptical that I…
To be honest I was sceptical that I would have a good experience when using spot On insurance for a clam after my dog had an accident. It seems that way these days but honestly, the claim was easy, the response was immediate and the payment was made without hassle. I was pleasantly surprised. I don't normally recommend anything to people but I would unreservedly recommend Spot On . PLUS their prices are pretty competitive.
25 août 2026
Réponse de Spot On Pet Insurance
Hi there,
Thank you so much for your review and recommendation! We’re really pleased we could turn that initial scepticism into such a positive experience. Our team works hard to make claims as straightforward and hassle-free as possible, with a quick turnaround when our customers need us most. It’s also great to hear you’re happy with the value of your cover.
The Spot On Pet Insurance Team.
Expensive and difficult to claim
Very expensive insurance compared to others on the market, and I have never been able to make a claim as there are hidden exceptions. I've been paying this company for years, and the first time my pet needed expensive treatment they told me it was not covered. I won't be renewing.
27 août 2026
Avis spontané
Réponse de Spot On Pet Insurance
Hi Eleanor,
Thank you for sharing your feedback.
Our products were designed to give customers a more bespoke and flexible policy, tailored to their pet’s individual needs, with the available cover and add on options clearly outlined throughout the quote journey and policy documents. You can also upgrade or downgrade your cover and add on extras during the policy year, rather than having to wait until renewal.
The Spot On Pet Insurance Team.
Réponse de Spot On Pet Insurance
Hi Cathy,
Thank you for your review! We’re delighted to hear you found taking out your Spot On policy quick, straightforward and cost-effective.
We really appreciate you choosing us to help protect your pet.
The Spot On Pet Insurance Team.
Outstanding Customer Service and…
Outstanding Customer Service and Support.
I’ve been with SpotOn for several years. Each and every query is answered promptly. The service is superb. Good guidance on what to do
We sadly lost our cat, and this was rather unexpected. The team at SpotOn were kind, compassionate and supportive. We even received a card from them- which was a lovely personal touch.
What a wonderful team.
If we get another pet- I will certainly be back. We Highly recommend this group for Pet Insurance Services
Previously our claims were settled quickly and payment is very good compared to other insurance companies. Definitely recommend SpotOn for all pet insurance needs
25 août 2026
Réponse de Spot On Pet Insurance
Hi there,
Thank you so much for such a thoughtful review and for trusting Spot On over the years. We’re very sorry for the loss of your cat, and we’re glad our team could offer some kindness and support during such a difficult time.
It means a lot to hear that you’ve consistently found our service superb. We’d be delighted to welcome you back if another pet joins your family in the future. 🐾
The Spot On Pet Insurance Team.
I would recommend spot on insurance as…
I would recommend spot on insurance as they keep you informed of how your claim is going. They are prompt with the payment into your account. I’ve been with them just over a year and made three claims with our elderly cat and had no trouble with them.
25 août 2026
Réponse de Spot On Pet Insurance
Hi Jacque,
Thank you so much for the recommendation! We’re really pleased to hear you’ve found our claims updates helpful.
We’re glad we’ve been able to support you and your cat when you’ve needed us. 🐾
The Spot On Pet Insurance Team.
Prompt reply to email question answered…
Prompt reply to email question answered straight away first class
25 août 2026
Réponse de Spot On Pet Insurance
Hi Mike and Pauline,
Thank you for the fantastic feedback! We’re really pleased to hear your email was answered promptly by our Customer Success Team.
We really appreciate your kind words and your support. 🐾
The Spot On Pet Insurance Team.
I can't fault spoton pet insurance
I can't fault spoton pet insurance. Olive, my pet cat was 16 years old when I took out insurance for her with spoton, just 3 or 4 years ago. The monthly premiums were very competitive with very little increase year on year.
Unfortunately Olive became ill about 18 months ago and needed medical help and medication since then.
Spot on have always been so easy to contact and always replying very quickly. The website is easy to access and use when making a claim. I have found spoton to be very fair with the claims I have made and reimbursement has been swiftly repaid to my credit card.
The service offered is extremely efficient. Olive has passed on now but spoton have always treated Olive and me with respect and kindness.
I would recommend spoton to anyone seeking pet insurance.
23 août 2026
Réponse de Spot On Pet Insurance
Hi Janet,
Thank you so much for sharing such a thoughtful review. We’re very sorry to hear about Olive’s passing, and we’re grateful that we could support you both during such an important time.
It means a great deal to know you found our team easy to contact and our claims process efficient. Thank you for trusting Spot On with Olive’s cover and for your kind recommendation. 🐾
The Spot On Pet Insurance Team.
Réponse de Spot On Pet Insurance
Hi Collette,
Thank you for the lovely feedback! We’re delighted to hear your claim was dealt with swiftly and without any fuss, exactly the kind of straightforward service we aim to provide.
Thanks for choosing Spot On. 🐾
The Spot On Pet Insurance Team.
excellent service with claim
20 août 2026
Réponse de Spot On Pet Insurance
Hi there,
Thank you for the great feedback! We’re really pleased to hear you received excellent service and that your claim was handled smoothly.
We really appreciate you choosing Spot On. 🐾
The Spot On Pet Insurance Team.
Réponse de Spot On Pet Insurance
Hi Tanya,
Thanks for the great feedback! We’re really pleased to hear you found the policy details clear and getting covered quick and easy. Keeping things simple and straightforward is exactly what we aim for. 🐾
The Spot On Pet Insurance Team.
Réponse de Spot On Pet Insurance
Thank you for your review Liz, we are very proud of our efficient claims process. Making sure our policyholder's are not out of pocket for too long! 🐾
Love your pet? Spot On will be there.
I was hoping to never need to make a claim for our pet but I did and Spot On was 100% with everything. Anyone who loves ther pet can count on Spot On to be there. Thank you.
11 août 2026
Réponse de Spot On Pet Insurance
Hi there,
Thank you so much for your kind words. We know making a claim can come at a worrying time, so we’re really pleased we could be there for you and make the process as smooth as possible. It means a lot to know you feel you can count on Spot On when it matters most. 🐾
The Spot On Pet Insurance Team.
Spot-on has been the best provider
Spot-on has been the best provider I have ever had. Reasonable fees. Prompt payment. They don’t ramp up the policy prices if you make a claim and on the whole are really nice people to deal with
17 août 2026
Réponse de Spot On Pet Insurance
Hi Brian,
Thank you so much for the fantastic feedback. We’re delighted to hear you’ve been happy with our pricing and the service from our team.
It means a lot to know we’ve made such a positive impression, and we really appreciate you choosing Spot On. 💙
The Spot On Pet Insurance Team.
Very easy claim process
Very easy claim process. Sent an email saying I’d made a mistake on my form and got a reassuring reply within 24 hours.
17 août 2026
Réponse de Spot On Pet Insurance
Hi there,
Thank you for the lovely feedback! We’re really pleased to hear you found the claim process easy and that our team could quickly reassure you after spotting the mistake on your form. Making things simple and straightforward is exactly what we aim for.
Thanks for choosing Spot On! 💙
The Spot On Pet Insurance Team.
Efficient claim handling and quick payment
They were able to answer my query via email before I made a claim and the claim process was straight forward and easy to complete.Pay out was quick within 10 days so really efficient. Just disappointed that there are certain caps on things,like interpretation of a blood test which has to be carried out,so there is no way of knowing how much it will be until its done only to then find its not all covered.I acknowledge that this is clearly worded on the policy and is reflected in the annual premium.
6 août 2026
Réponse de Spot On Pet Insurance
Hi Paul,
Thank you for your detailed feedback. We’re really pleased our team could help with your query before you claimed, and that you found the claims process straightforward with a quick payout.
We completely understand your disappointment around some of the limits applied to veterinary fees. Unlike many providers, we keep these limits to a small number of specific areas where they’re needed to help protect against unpredictable or inflated charges by vets, while keeping premiums competitive.
Thank you for choosing Spot On.
The Spot On Pet Insurance Team.
Stay well away from spot on pet insurance
Stay well away. They are on line only, which makes it very difficult to deal with them. No phone number.
They reneged on paying for our 12 year old labradors operation, due to making ridiculous excuses.
Even our vets wrote to them stating their disgust and will not have dealings with spot on.
13 août 2026
Avis spontané
Réponse de Spot On Pet Insurance
Hi Lawrence,
Thank you for your feedback.
Customers love our call back service. This means you can request a call at a time to suit you instead of waiting in long call queues. We are very proud of the fact that we've never missed a call back.
When we assess a claim, we review your pet’s medical history alongside the terms of the policy. Our priority is always to assess claims fairly and based on the information provided.
The Spot On Pet Insurance Team.
Prices hikes are ridiculous
I've had insurance for my cat with Spot on for 3 years. The increases in years 2-3 were rather high but I assumed this was because my cat was now 10 years old.
My cat has no health conditions and I've never made a claim. Well this year the policy went up over 25%. This is beyond ridiculous, especially as he's perfectly healthy. I've moved to another provider for better cover and 45% less than my renewal from Spot on. Price gouging loyal customers is no way to business. Even more annoying is you can't cancel online!
11 août 2026
Avis spontané
Réponse de Spot On Pet Insurance
Hi Rex,
Thank you for your feedback and for being with Spot On for the past three years.
I was not able to locate your policy to have a look at what exactly was driving the increase.
That said, with annual vet fee inflation and your pet aging to age 10 this could indeed be correct and you could experience a similar or much higher renewal increases elsewhere in the market.
Why another providers new business price was 45% less can be for a number of reasons. With Spot On, our annual limits apply per condition and we don’t apply a percentage co-payment on claims for older pets, helping to provide more certainty over what you may need to pay if you do need to claim. We also try and keep the required prices changes as your pet ages as gradual as possible.
If you wish to discuss your policy, please contact us at info@spotonpetinsurance.co.uk and one of our agents will be happy to help.
The Spot On Pet Insurance Team.
Spot on are great with there emails and…
Spot on are great with there emails and getting back to you
There website is easy to use and set up claims and change your details
Even when our dog passed away they was kind and helpful and even send a letter of condolence about our dog passing away
The only thing i would say and i think this is the same for any pet insurence is make surs you have your pre medical conditons stated when you set up
But would recoomend espically if you have older pets
4 août 2026
Réponse de Spot On Pet Insurance
Hi Callum,
Thank you so much for your kind review and recommendation. We’re especially glad our team could offer some support and compassion when your dog sadly passed away, we know how difficult that time can be.
It’s also great to hear you’ve found our website, claims process and communication easy to use.
Thank you for trusting Spot On with your pet’s cover. 💙
The Spot On Pet Insurance Team.
Réponse de Spot On Pet Insurance
Hi there,
Thanks for choosing Spot On! We’re really pleased to hear you found taking out your policy quick and easy.
We’re delighted to have you and your pet with us. 💙
The Spot On Pet Insurance Team.
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