We have been using Spray Direct for over a year now and we would highly recommend. Aaron and the team couldn't be more helpful! Fantastic service, always ready to help and very competitive prices.... Voir plus
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Lisez les avis des autres
I paint murals so my needs were very specific, I looked at a machine that turned out to be the wrong type for the job and Johnny took the time to recommend the best machine within my budget and then r... Voir plus
L'entreprise a répondu
Rang up to ask about hiring a machine, took ages to get through to them, just kept ringing and ringing, took them ages to pick up the phone. Got through to a man who was very rude and blunt and ha... Voir plus
L'entreprise a répondu
Just wanted to counter some of the negative reviews with a positive. I read the existing negative reviews *after* I'd place an order, then panicked. No need, as they proactively contacted me about th... Voir plus
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À propos de l'entreprise
- Magasin d'outillage
- Magasin de bricolage
- Fournisseur d'équipement
- Magasin de rénovation
- Fournisseur d'équipements industriels
- Magasin de peinture
Écrit par l'entreprise
Proudly supporting decorators since 1987 with expert advice, spray equipment, and tools from leading brands.
Coordonnées de contact
Unit 14 Heronden Rd, Park Wood, Maidstone , ME15 9YR, Kent, Royaume-Uni
- 0345 873 0263
- sales@spraydirect.co.uk
- spraydirect.co.uk
4,2
Bien
30 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I bought a Graco 390 and a few tips
I bought a Graco 390 and a few tips, extensions and tapes etc, not all on the one purchase, and SPRAY DIRECT are the best company I have worked with. It seems that no matter who I speak to, they know so so so much about Spraying... The Youtube videos they product are great, they are very honest and not trying to sell you something you dont need - GREAT COMPANY and could not recommend them enough!!!!
10 janvier 2025
Avis spontané
Réponse de Spray Direct
Thankyou Gary for your honest review
No communication!
Placed an order on 13th Feb for some sanding discs. Received an email to say they are processing this order. Then nothing! I emailed on 18th Feb asking when my order is being dispatched. Aaron has replied to say that 3M are undergoing changes to their range of sanding discs and they only have half of what I ordered in stock. Awaiting more from 3M but not until 2nd week of March!
Was I only told this because I asked? Would they of emailed me to let me know?! Prob not!
There is no information on the website nor do they tell you when an item is out of stock. You are just expected to wait and wait until it eventually arrives! Won't be using them again as this is the 2nd time purchasing and 2nd time this has happened.
19 février 2025
Avis spontané
Réponse de Spray Direct
Hello Robyne,
We currently do not have a system that shows live stock availability which we are working on. At the time you placed the order for the 3M discs, there was a note on all 3M sanding discs online indicating a delay, and advising customers to contact us for accurate lead times.
We also reviewed our emails and can confirm that we sent you several updates regarding your order, but we did not receive a response. Additionally, we did not receive any phone calls from you about this order during that time.
The delay from 3M began in October and continued until March, when the supply shortage in the UK was resolved. I hope this clarifies some of the points.
Not that impressed
Difficult one. Ordered an item for close to £500 at a competitive price. Order date 23/01/25 and expected delivery in 2 - 3 days, which I think is reasonable these days. Just received a message from Courier that it’s being delivered today 01/02/2025. That’s 9 days after placing order. I did phone Spray Direct twice to see what was happening and the gentleman I spoke with was polite and helpful but the bottom line is that they took my order without having the item in stock and had to wait for their supplier to deliver to them. Nothing on their website to say they didn’t have the item currently in stock. I think that’s unacceptable. Although the price was competitive I would have rather paid £20 more and had delivery next working day. I think it’s sharp practice to take an order in full knowledge that it’s not in stock without informing the customer to that effect. We’re mostly ordering tools / equipment for our work and this experience delayed what I needed to do. You live and learn I suppose. Would it put me off using Spray Direct again ? Probably.
23 janvier 2025
Avis spontané
Réponse de Spray Direct
Hello David,
Thank you for the review.
We currently do not have the facilities to display live stock levels. Although we aim to keep all items in stock, there are occasions when customers purchase large quantities online, which can affect availability.
We are currently working on a system to implement live stock updates soon.
Thank you Johnny and Josh for excellent customer service.
I am so pleased with my new Graco HVLP Sprayer. I found Johnny and Josh to be so welcoming. There’s no hard sell, they were patient with all my questions and I’ve come away feeling positive knowing I’ve got assistance if I need it. Can’t wait to get spraying. 100% happy with Spray Direct.
15 août 2024
Avis spontané
Réponse de Spray Direct
Thankyou Jodie for the honest review
Very helpful and and knowledgeable
Very helpful and and knowledgeable, placed an order online and it was with me the next day! would definitely use again.
30 juillet 2024
Avis spontané
Réponse de Spray Direct
Thankyou Mark for your review
Tried to order 2 times
Tried to order 2 times, and both got cancelled without explanation, and no mail reply. Maybe because i paid with Paypal, and its hard to scam with that.
8 février 2024
Avis spontané
Réponse de Spray Direct
Hello Sebastian, After investigating, we found that the issue was with the payment provider, not ourselves the payment was held.
Just wanted to counter some of the…
Just wanted to counter some of the negative reviews with a positive. I read the existing negative reviews *after* I'd place an order, then panicked. No need, as they proactively contacted me about the fact some of what I had ordered is out of stock but they'd be sending the other items out on next day delivery. All good!
Giving 4/5 as it is a little annoying that stock levels aren't indicated when ordering.
19 avril 2023
Avis spontané
Réponse de Spray Direct
Hello Jake,
Thank you for the honest review. We are currently looking into displaying live stock levels for our customers to provide the best customer service possible.
Useless customer service
Useless customer service
They try to charge me nearly 400 £ for service of sprayer bought from them , under warranty , which cost me 60 £ AND 5 MINS OF WORK .
Newer again any staff from them
9 janvier 2023
Avis spontané
Réponse de Spray Direct
We are sorry to hear that you were dissatisfied with our service. Having assessed your machines, our engineers found that one machine had no electrical faults and the other had a faulty switch. Having bypassed the switch, we were able to test both machines and found that they weren't holding full pressure on either pump and so stripped the pumps to inspect the seals and found them to be in a state of disrepair. The quote provided reflected reflected the time and parts required to return both machines to full working order. You decided not to proceed with the work and so we rebuilt the pump sections to return the machines to their original state and didn't apply a charge for our engineer's time for either the assessment or reassembly. Your replacement switch you subsequently sourced would indeed have rectified the electrical fault however without attention to the pumps, the machines will fail in time and we feel we have a duty of care to our customers to ensure they're aware of any issues in order to best avoid costly downtime
No product or delivery estimate
I ordered a variety of sanding discs from their website and was emailed that my order is being processed and have not heard anything further from them and still no response after i email them a week after my order
29 novembre 2022
Avis spontané
Réponse de Spray Direct
Hi Ross,
This was in relation to the 3M Extract, which was subject to a UK-wide shortage at the time. This was clearly stated on all relevant products, above the pricing and 'Add to Basket' button.
My colleague also emailed you regarding the delay. I can see that once the goods arrived, they were shipped to you via DPD and were received successfully.
NO STOCK, NO REFUND, NO WORK! SPRAYDIRECT!
I had a large job booked in for next week but I needed 2 dustless sanders to complete it.
I ordered them and a few other items from SPRAYDIRECT and this came to the sum of £806.
I received a message the next day stating that they don't have the stock and will not have it for 2-3 weeks and then it will be dispatched to me.
I told them there is noway I can wait this long and to let me know what items they don't have in stock so I could purchase elsewhere.
They did NOT do this and issued me a full refund with no explanation.
When I asked for a explanation they said it was because a MAJORITY or my order was out of stock even though I specifically asked what items it was.
They told me my refund would take 3-5 working days but usually takes 2 days, 6 working days later and STILL NO REFUND! PayPal stated that it is because SPRAYDIRECT refunded me using a Echeque!
I could potentially lose this job/money because of this company (SPRAYDIRECT) when It could of been avoided by simply stating that they was out of stock on there webpage like all other sites do.
SPRAYDIRECT'S NEGLIGENCE COULD POTENTIALLY COST ME £4-5k.
DISGRACEFUL!!
23 février 2022
Avis spontané
Réponse de Spray Direct
Hello,
The items were refunded at your request, as the lead time was 2–3 weeks due to delays with Mirka sanders being shipped from Finland, where they are manufactured.
The 3–5 working day turnaround time for refunds is correct. On some occasions, PayPal may review random payments as part of their anti-money laundering checks. This can cause delays, although it is a standard process.
From what we can see, your refund was processed within a few days.
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